Penske Cadillac of South Bay - Service Center

Way too long for service. Claiming no service workers....They ordered parts for my truck due to not available. Had them sent to them for the east coast. took forever and when Claiming no service workers....They ordered parts for my truck due to not available. Had them sent to them for the east coast. took forever and when the parts department received the parts they told nobody. i had to call several times to ask.. The service department told me they had nobody to install the part due to people quitting. More

The service advisor Maria was great, the work done was excellent. The rental car (Enterprise) provided was absolute crap ( a Chevy Spark in place of my Escalade) . The customer lounge is outdated, worn an excellent. The rental car (Enterprise) provided was absolute crap ( a Chevy Spark in place of my Escalade) . The customer lounge is outdated, worn and uncomfortable. How about Penske upgrade the customer facilities to a level equal to the cars they are selling? More

The person that helped me out was very helpful and knowledgeable about all my problems. She made it easy. knowledgeable about all my problems. She made it easy. More

I’m not happy because you guys not fixed it engine truck, under powertrain warranty and extended warranty, you have many excuses and is not fair under powertrain warranty and extended warranty, you have many excuses and is not fair More

The automated system is not great, but as soon as the service Tech Maria called, everything was very good. Responsive, knowledgeable and friendly service Tech Maria called, everything was very good. Responsive, knowledgeable and friendly More

They really did help me out alot with my car. I had a great experience and I definitely go back again. Thank you for all of your services. Great service too. I had a great experience and I definitely go back again. Thank you for all of your services. Great service too. More

I don't know who Vicky or Robert are. I dealt only with Tyler Colbert and and Bruce Brennan so this survey is about them only. I give them five stars as they both were extremely helpful I dealt only with Tyler Colbert and and Bruce Brennan so this survey is about them only. I give them five stars as they both were extremely helpful and very responsive. More

Easy, over the phone appointment. My appointment was the same day that I called in. When I arrived, Javier was there to help me. We discussed what needed to be done. Work was complete My appointment was the same day that I called in. When I arrived, Javier was there to help me. We discussed what needed to be done. Work was completed after a few hours, we did not wait at the dealership. I was notified when the car was ready. Online invoice and payment was easy. Car checkout and pick up was easy as well. More

I had a very early appointment with the service dept and I had to get a rent a car which Penske arranged for me and that’s good service I had to get a rent a car which Penske arranged for me and that’s good service More

Always have to wait three to five hours for an oil change. Ridiculous shameful sad change. Ridiculous shameful sad More