Penske Cadillac of South Bay - Service Center

Great service, clean ( actually immaculate serve area and dealer showroom. Very responsive and friendly service writer and dealer showroom. Very responsive and friendly service writer More

The service was just OK. I’m new to the area and in search of my go to Cadillac dealership for service. I signed up online for the 30,000 mile tuneup, and put a note that I’d I’m new to the area and in search of my go to Cadillac dealership for service. I signed up online for the 30,000 mile tuneup, and put a note that I’d like to be called to make sure I understand the process before I arrive. no one called me, and I had to reach out. I was told I’d have a rental car ready for me, but when I got there, there was no notes of that and I had to wait. They said they rotated the tires, but before I came in the rear driver side tire had been slowly losing air . Now that I have the car back, that same tire is still losing air. Which makes me concerned the tires weren’t rotated, or there’s something wrong with my alignment. Either way it should’ve been caught. I mentioned my last four vehicles have been Cadillacs, And at some point, I probably have to consider the lyric. No one even showed me to the show room, or where I could see the new vehicle, just that I could wait by the service entrance for the rental to arrive. Unfortunately, I had hoped this would be my new place. But after this experience, I wouldn’t feel comfortable recommending to someone else. More

Efrain was amazing! He went over and above to ensure the customer service was exceptional! He went over and above to ensure the customer service was exceptional! More

It was a Very fast and professional. Very happy with the service. Thank you so much Very happy with the service. Thank you so much More

Always great service thank you Reggie. Happy New Years. to you all at Penske Cadillac. Happy New Years. to you all at Penske Cadillac. More

Professional and great to work with. Outstanding service. They did my complimentary first service and they took care of the recall too. Great people. Outstanding service. They did my complimentary first service and they took care of the recall too. Great people. More

Coco is awesome always willing to help. Efren is awesome. Always a great experience with this team. Efren is awesome. Always a great experience with this team. More

Came in for oil change at 7am with 8am appointment didn't get out until 10:30 had to take my car without being washed because I had to be to work get out until 10:30 had to take my car without being washed because I had to be to work More

Maria Rodriguez as always professional, helpful, delightful and always very courteous and informative. Excellent service. delightful and always very courteous and informative. Excellent service. More

Non of the items I was complaining about for my xt4 was really fixed, specially the navigation system and keep lane assist really fixed, specially the navigation system and keep lane assist More