Penske Chevrolet of Cerritos was having a year end special on 2017 Impalas, so my wife and I started to drive there from Thousand Oaks with an arrival time of about 6:30pm on a Saturday night. Decided to call ahead. Asked for Mark Wagner (had read some good Yelp reviews). He took my call and I let him know what my interest was in their inventory (3 Premier 2017 Impalas). Even though he was getting off from work after a full day; Mark canceled his dinner plans, retrieved all three cars (having them cleaned) and parked them together so that we arrived, I could compare/contrast between the three. Mark was extremely pleasant, exceptionally easy to talk with about the different options between cars. He was amazingly knowledgeable about the vehicles.
We went for a test drive in the car of my choice. On to price negotiation. It was so quick and easy! The best part was that Mark was able to achieve my target price without a "sales manager" taking over. Once the price was agreed upon, Kimberly Amaya was ready for us in finance. This was also a very pleasing experience. She presented all of her information pleasantly and professionally. Once the paperwork was processed, Mark Wagner was waiting for us to review the car operation (mostly OnStar) as well as show me the controls and technology. Because it was a Saturday night, there wasn't anyone to truly detail the car. Without any problem, Mark was able to get approval for me to get a detail at my own car wash in Thousand Oaks and submit the receipt for reimbursement. This was also above and beyond what I have experienced with prior dealerships. The car was mine at 9:30PM. Only 3 hours from beginning to end; the fastest time ever in purchasing a new car. No BS, this was the very best experience ever with a dealership! I am 57 and have bought new cars for myself and family for 30 years. I highly recommend that you request Mark Wagner for your sales representative. You will not be disappointed. I know that there was a manager behind Mark whom, unfortunately I did not meet, but I thank them as well for the ease of negotiation and for allowing me the extra detail at my preferred car wash. Overall, I rate Penske Chevrolet of Cerritos an 11 out of 10. What a great experience. Thank you Mark and Kim!