We purchased a brand new 2017 Chevy truck for $56,000 from Penske Chevrolet in Cerritos, CA on November 14, 2017. The vehicle had 30 miles on it when we took delivery.
Upon final delivery, the salesman didn't walk us around the outside of the vehicle to make sure everything on the outside was ok, he only concentrated on the interior features. The next morning, we discovered a couple of chips in the paint, numerous scratches on the bed, and a screw in the right rear tire.
We went back to the dealership the next morning, November 15, 2017, to show them the damage. The Sales Manager, Rey Gonzalez, moaned and groaned about the damage and said he'd have to talk to our salesman who won't be back for a couple of days. He gave us a Due Bill to fix the scratches but wouldn't honor that until he could speak to our sales person.
Mr. Gonzalez flat out refused to fix the screw in the tire saying it could have been something we did, which is true.
What I want prospective customers of Penske Chevrolet in Cerritos to be aware of is that they treated us nicely before the sale was finalized and treated us very poorly the following day.
They could have easily repaired the tire. After all, they delivered the truck with 30 miles already on it and the tire could have picked up the screw during those 30 miles. Instead Mr. Gonzalez completely refused to fix the tire for us, instantly souring our opinion of Penske Chevrolet of Cerritos. Is that any way to treat a customer that spent $56,000.00 at your business the previous day? What is wrong with people?
I don't know how smart you have to be to hold the title of Sales Manager at a car dealership but I do know that Penske Chevrolet of Cerritos spends a lot of money on advertising to bring new customers to their dealership.
If all it cost was $20 to repair a tire in order to make a new customer who just spent $56,000 feel well taken care of and appreciated, or even cared about at all, knowing they would likely refer their friends and family to the dealership, then that would be money well spent.
Instead, Mr. Rey Gonzalez has left us not only disliking him, but also disliking the company he represents, Penske Chevrolet of Cerritos. Perhaps the Penske Automotive Group should send Mr. Gonzalez back to Sales Manager school with a emphasis on good customer relations because we won't buy from Penske Chevrolet of Cerritos again and we certainly won't recommend our friends or family shop there either. All because Rey Gonzalez, Sales Manager at Penske Chevrolet of Cerritos was too much of a cheap skate to fix a screw in a tire.