Penske Chevrolet Of Cerritos

went to get a car service!! my story was too long to say it hre.. but my xperience was a total mess!! from d staff up to d service manager!! well to mke my story short!! went home with a ruined day!! that s it hre.. but my xperience was a total mess!! from d staff up to d service manager!! well to mke my story short!! went home with a ruined day!! that same night, headed to work, my car got broken down on me at d freeway!! called tripleA towed it home. was late to wrk n all. following day, called this place to get it checked since got it serviced thre d other day. sucked to say, nobody wants to talk to me. ignored my call. service manager hunged up on me!! i was tired and pissed, ddnt sleep at all since i work graveyard shift!! so i called SIMPSON CHEVY at garden groove. told them my problem. they wre so nice and very accomodating. towed my car from home to their place. FYI:! WHEN THEY CHECK MY CAR, FOUND OUT PENSKE CHEVY AT CERRITOS DID NOT *PUT OIL IN IT*!! xxx!! who does that?? (STUPIDS) right? so now SIMPSON CHEVY has to fix it for me!! il cont my nxt review after i get it fixed!! sure theres going to b a court hearing for this!! jus watch. More

TRUCK STOPPED RUNNING TOWED IN. i CALLED AND SPOKE TO BRUCE IN THE MORNING AND EXPLAINED THE PROBLEM. HE SAID HE WOULD CALL ME,NEVER RECEIVED A CALL FROM SERVICE DESK UNTIL I CALLED THEM. PICKED UP TRUCK BRUCE IN THE MORNING AND EXPLAINED THE PROBLEM. HE SAID HE WOULD CALL ME,NEVER RECEIVED A CALL FROM SERVICE DESK UNTIL I CALLED THEM. PICKED UP TRUCK @ 6:00PM ON THURSDAY NIGHT DROVE 1 1/2 MILES AND TRUCK DIED AGAIN. VEHICLE TOWED BACK TO DEALER THAT NIGHT. SERVICE MAN WAS OFF ON FRI.,SAT,AND MONDAY NO ONE WORKED ON MY VEHICLE. SERVICE AMANGER DAN PROMISED ME ON SAT THAT SOMEONE WOULD WORK ON IT MON BUT THE VEHILCE WAS NOT TOUCHED. HAD VEHILCE TOWED OUT OF THAT PLACE ON TUESDAY MORNING TO A DIFFERENT DEALER WHO CALLED ME AFTER 4HRS AND TOLD ME THE PROBLEM WITH THE VEHICLE. THESE GUYS DO NOT ANSWER THEIR PHONES AND THEY WILL NOT CALL YOU BACK AS THEY SAY THEY WILL. THE SERVICE PEOPLE DONT CARE ABOUT THE CUSTOMERS AND I WILL NEVER GO BACK TO ANY PENSKE DEALER AGAIN AND WILL TELL ALL MY FRIENDS TO NEVER GO TO THIS DEALER. More

I went in to buy a brand new Camaro, everything went well...and drove her home that day. Two days later, I get a call from finance saying that the financing fell through. They wanted more cash from me well...and drove her home that day. Two days later, I get a call from finance saying that the financing fell through. They wanted more cash from me and said that my interest rate was going to increase. If I did not agree to these terms, they were going to take the car back from me. Freaked out, I start looking for help. I decided to post on Camaro fan forums, figured the guys on there would be experienced car buyers and know the pricing of a Camaro. Come to find out, not only am I involved in whats called a spot delivery scam, I over paid for the car by a landslide. Jilma in finance, told me that I was paying hundreds under factory invoice and 29,650 was a steal for a BASE 1LT (only option added: automatic transmission). The finance director Omar, kills me kindness on the phone and talks to me like I'm an idiot. I am told, what I'm going through happens a lot at sleazy dealerships. If I were you, I would take your business elsewhere...there are plenty of dealerships around I am now being advised to seek legal council and contact the consumer protection agency. More

The vehicle was driven in for a ABS light and Passenger side Diff gasket leak. The vehicle was towed out with the entire front diff in the trunk and a damaged wheel brake line and other components. The Ad side Diff gasket leak. The vehicle was towed out with the entire front diff in the trunk and a damaged wheel brake line and other components. The Adviser never calls back, performs work without authorization and when you call him, he has a don't bother me attitude on the phone. when the manager was contacted he states its not his problem.........i really do not recommend this dealer, the other advisers seem really sharp, i noticed well sitting for hours in the service drive. they call customers and explein in depth whats going on. so i am sure they have some great employees there, i just got mixed up with the bad bunch. More

Sam Nachawati went the extra mile to address our questions and to get us what we felt was a very good deal. He took time to explain things with us and to explore our options as we determined the ri questions and to get us what we felt was a very good deal. He took time to explain things with us and to explore our options as we determined the right car for us. Jilma Blanco, contracts processor was quick and efficent. More

Sam was great. He found a car I was looking for. He is very knowledgeable and explained the process. He tried very hard to make the process go quickly. It still took awhile. I was using a buying servic very knowledgeable and explained the process. He tried very hard to make the process go quickly. It still took awhile. I was using a buying service, so we had no problem with the price More

The customer service was GREAT!!! Thomas and Sean were outstanding. They were friendly, knowledgeable regarding our purchase and a pleasure to work with. Thanks Penske! outstanding. They were friendly, knowledgeable regarding our purchase and a pleasure to work with. Thanks Penske! More

We purchased our new Chevy Equinox because of Mr. Thomas Navarrete. He is very nice person. This is our 6th new vehicle purchase. Out of all our vehicle purchase, this Chevy purchase went smooth because of Navarrete. He is very nice person. This is our 6th new vehicle purchase. Out of all our vehicle purchase, this Chevy purchase went smooth because of Mr. Thomas. He treated us like his family members. I will definitely recommend Mr. Thomas and this Chevy dealership to our friends and family. More

Why would I rate Penske Chevrolet GREAT in every catagory? You will too. Give them a chance to show your family the kindness that they have shown to myself and my children. I am a single father rais catagory? You will too. Give them a chance to show your family the kindness that they have shown to myself and my children. I am a single father raising three kids on my own and I am also on dialysis. Chris Sanchez, Martin (Sales), and Omar Gamboa seen that I am not in the greatest of health and went above and beyond to put a car deal together for me that was best for my family. I am truly humbled by these three men and all the other employees of Penske Chevrolet that helped. On top of all this they went into overdrive to get the paperwork done and get us on the road home so my daughter would be at her Allstar softball game over 2 1/2 hours away. Which we made on time. Thank you again Penske Chevrolet for everyting. I will continue to be your customer for life and will do my best to tell everyone I talk to about my experience at your dealership. More

Daniel was friendly and helpful from the moment I stepped on the lot. His personal attention and follow-up was second to none. As a result I was able to purchase the exact Camaro I had been looking for. Grea on the lot. His personal attention and follow-up was second to none. As a result I was able to purchase the exact Camaro I had been looking for. Great dealership. More