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Penske Toyota

Downey, CA

4.8
1,707 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,707 Reviews of Penske Toyota

September 28, 2021

Dan was courteous, professional, knowledgeable about Toyota Camry’s features and specs. Facility is clean. More

by Butch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Lohsawat
Sep 29, 2021 -

Penske Toyota responded

Thank you for purchasing your Toyota Camry with us here at Penske Toyota of Downey, Butch. We're glad you enjoyed your shopping experience and welcome you again!

September 23, 2021

They took items from my car. And I need. Solutions. The president of toyota is lie More

by Vitolamorrison. Pinpon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sheila Vazquez. 0. Stars.
Sep 24, 2021 -

Penske Toyota responded

Hi, Please know that I take your feedback seriously, and I would like to discuss your concerns regarding your vehicle and recent visit. Please send me an email at eswanenburg@socalpenske.com with your preferred contact information to discuss this further. Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

September 17, 2021

Sales was nice and not pushy. Great staff! Would do business again with this staff. More

by Roller Coaster Man
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando in sales & Roberto in parts
Sep 17, 2021 -

Penske Toyota responded

Thank you so much for your business! We look forward to continuing to help you in the future!

September 17, 2021

Mr. Alex Ramirez was very polite and very helpful in explaining what services my vehicle needed. I would highly recommend him. Very attentive. Was very satisfied with the services provided. More

by Yayasalazar04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
Sep 18, 2021 -

Penske Toyota responded

Hi there, Thank you for your positive review. We are thrilled you had a professional, helpful and attentive experience with our Service Team. We appreciate the recommendation and we are looking forward to assisting you again for any of your future automotive needs. Thank you for choosing Penske Toyota of Downey.

September 11, 2021

Personal was very nice they know how to work with clients they have a very good customer service. I would recommend this Toyota dealer for my family. More

by vickycastillo@att.net
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando , Sean Weaver
Sep 11, 2021 -

Penske Toyota responded

Thank you for choosing Penske Toyota of Downey! We are glad you enjoyed your visit!

September 11, 2021

Great experience! Rick Burgess is truly the BEST!!! He made the leasing experience of a Toyota/Tacoma so easy. Very knowledgeable individual, especially with the process of having a corporation lease a v More

by Jreyes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Burgess ?? ????????
Sep 12, 2021 -

Penske Toyota responded

We would like to thank you for this thoughtful 5-Star review! We work incredibly hard to provide our customers with an amazing car-buying experience, and learning feedback like yours is why we do it! We can't wait to see you again soon!

September 08, 2021

Went to the service department and the person who attended me was very polite and courteous. Asked if I had any concerns which I had one and she gave me my answer. Very well knowledged. Advise me how More

by Rodriguez.Rosa
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Berenice Martínez
Sep 08, 2021 -

Penske Toyota responded

Penske Toyota of Downey appreciates the 5-stars and feedback. The team is glad your experience was polite and courteous. We look forward to future visits. Take care!

September 02, 2021

They seemed to care and knew what I needed. Explained They seemed to care and knew what I needed. Explained things to me showed interest in what would be right for me. He told me that they it was too ea More

by Patricia Baumann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas arthur
Sep 03, 2021 -

Penske Toyota responded

Hi Patricia, It is wondaful to know that our Service Department were informative and kept you appraised of your vehicle service. Thank you for choosing Penske Toyota of Downey and we look forward to working with you in the future.

August 31, 2021

Organized check in needs work. Arrived 20 mins before you opened and got in line and there seemed to be no organization in how you take guests in. A gentleman who seemed upset at the end of the line was help More

by JD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Only interacted with Berenice
Sep 01, 2021 -

Penske Toyota responded

Penske Toyota of Downey appreciates the positive star rating. The team is glad your experience was a good one. We look forward to future visits. Let us know if you need anything else.

August 29, 2021

It was a 5 star and two thumbs up. Respectful, kind and courteous. And the waiting for my car was decent. I recommend Toyota of Downey first choice for anyone. Thanks you all GREAT JOB AND WELL DONE. More

by jessieajr.62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A young man by the name of Jesse just like mine
Aug 30, 2021 -

Penske Toyota responded

Hi Jessie, We are pleased that you encountered a five star experience. It is nice to know that our Service Department were respectful, kind and courteous whilst working with you. At Penske Toyota of Downey we appreciate your business and we look forward to your next visit.

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