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Penske Toyota

Downey, CA

4.8
1,707 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,707 Reviews of Penske Toyota

August 28, 2021

Very pleased with their service, they did an excellent job replacing the bumper on my Chevrolet Trailblazer and it looks like brand new! Excellent Service! More

by ruthan31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Franco and Karina
Aug 29, 2021 -

Penske Toyota responded

Thank you for sharing how our team provided you with a great service experience at Penske Toyota of Downey. Let us know if we can ever help with your Chevrolet Trailblazer again!

August 25, 2021

Go to Danish Khan and he'll take care of you. He is the best! Believe it or not, an honest car salesman that isn't trying to rip you off. He gave me the best deal around town. More

by riccon68
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danish Khan
Aug 26, 2021 -

Penske Toyota responded

Thanks for the awesome review! We are so glad you enjoyed your time here at Penske Toyota of Downey!

August 24, 2021

All personnel very courteous. Thomas Arthur excellent. Clean waiting area with separated cubbies to sit at while waiting. Email contact re what technicians found that needed repairs. More

by Zumba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Authur
Aug 27, 2021 -

Penske Toyota responded

The team at Penske Toyota of Downey appreciates the 5-stars and feedback. We are glad your experience was excellent and look forward to future visits. Safe travels!

August 24, 2021

I love this service center! Always friendly, clean facility nd w/ the complementary car wash u can never go wrong.. Thank You Esteban for excellent care for my vehicle nd concerns.. More

by Lmoreno7312
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Esteban
Aug 24, 2021 -

Penske Toyota responded

Thank you for the 5-stars and feedback. The team is thrilled your experiences at Penske Toyota of Downey have always been excellent. We look forward to future visits!

August 23, 2021

Dan is the man! He helped me get the truck that I’ve been wanting for a while now. Even with a shortage of inventory, they helped me reach a deal. Great service and professionalism! 10/10 would recommend. More

by Diego.o.hernandez14
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan
Aug 24, 2021 -

Penske Toyota responded

Thank you for the outstanding review, Diego! We are so glad to see that you were able to find the perfect new truck! We appreciate your recommendation as well. Congratulations on your purchase; you're always welcome at Penske Toyota of Downey!

August 23, 2021

WORST DEALER FOR SERVICE IN LA PERIOD ! IVE BEEN TO DIFFERENT DEALERS FOR MY CAR SERVICE AND BY FAR THIS ONE IS THE WORST ONE! I MADE SERVICE APPOITMENT AT 10:30 AM AND THEY GAVE ME MY CAR AT 4:00 PM More

by cahlaa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
ISIDRO , CESAR
Aug 25, 2021 -

Penske Toyota responded

Hello, I appreciate you taking the time to share your feedback and would like the opportunity to discuss the length of time you waited for your service to be completed. Can you please send your contact information to me at eswanenburg@socalpenske.com? I look forward to hearing from you. Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

August 22, 2021

Excellent service, and excellent customer service, I had the best customer service rep, her name was Nancy. She was very helpful, and explained everything, to my understanding. Even when I call later, and m More

by stacyrr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Velasco
Aug 22, 2021 -

Penske Toyota responded

We are so glad that we had the opportunity to work with you! Thanks so much for choosing Penske Toyota of Downey! We look forward to continuing to serve you in the future!

August 22, 2021

This dealer was very professional and Jerry Guzman took very good care of me. More

by Spanky621164
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Guzman
Aug 23, 2021 -

Penske Toyota responded

Hi there, It is wonderful to know that our team were very professional and took good care of you. Thank you for choosing Penske Toyota of Downey and we look forward to working together in the future.

August 22, 2021

Everyone is always super helpful, kind, and fair. They have my best interest at heart. More

by Blake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
Aug 23, 2021 -

Penske Toyota responded

Hi Blake, We are happy knowing that our team have your best interests at heart. At Penske Toyota of Downey we appreciate the opportunity to work with you. We hope to continue to assist with all of your future automotive needs.

August 21, 2021

Quick friendly awesome service kind understanding needs helpful kind happy More

by lmize1599
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen,Dan, Manny
Aug 22, 2021 -

Penske Toyota responded

We appreciate you choosing Penske Toyota of Downey and are proud to have you as a customer. Thanks for the great review!

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