Back

Penske Toyota

Downey, CA

4.8
1,738 Reviews

9136 Firestone Blvd

Downey, CA

90241

Directions

By Type

1,738 Reviews of Penske Toyota

October 21, 2020

They were Wonderful to me just wish they could’ve just fix my tire because they found and object in one Of my tire overall they were great thanks 😊 More

by Michi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonny Jimenez , Sean Weaver, Jennifer Norsworthy
Oct 21, 2020 -

Penske Toyota responded

Thank you for the feedback! We are happy to know that overall you had a great experience with us and we will make sure to share all your feedback with management!

Oct 21, 2020 -

Michi responded

I thought everything went great just the only thing if they found an sharp object in my tire just wish you would allow them to fix or put a new tire for my new car is still Farley new I believe i got it for his new lease car I should of gotten a new tire for that sharp object into my tire Lucky that sharp object it didn’t go through the tire now have to keep an eye on my tire if you would of just allow the Mechanic to allow to replace the tire for that one time to save me money unless I would’ve done it myself on purpose it’s a domestic tired and it would be out of my pocket But overall my experience there was great and thanks to John Jimenez helpful nice and polite and thank you very much

October 19, 2020

Great service, but a bit pricyBut,’overall the customer Great service, but a bit pricy But,’overall the customer service was AMAZING. It was a great mechanic and very thought. The men in the front desk gav More

by arellanonatalie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Oct 19, 2020 -

Penske Toyota responded

Thank you for taking the time to share your excellent service experience with Jennifer and Sean! We're glad to hear you're satisfied with your repairs! Please do not hesitate to reach out to us when we can work with you down the road!

October 18, 2020

It was recommended to me to shop here. Linh Lam and crew were great! Went beyond customer service! I’d recommend this dealer to everybody I know. Thank you, Linh Lam! More

by Krams37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linh Lam
Oct 19, 2020 -

Penske Toyota responded

Thank you for the positive review and rating! We are happy to know that you came to visit us and to know that Linh provided great customer service. We value your business and we appreciate you recommending us!

October 17, 2020

They accommodate my appointment with my work schedule. Taking my car for service in the past to other places was always complicated, not here. Fast and friendly service, Thank you so much More

by RCazares76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy V
Oct 17, 2020 -

Penske Toyota responded

Thank you for the five star review! I am glad you found our service to be fast and efficient! I will be sure to thank our team for you!

October 17, 2020

I was informed of services they recommended I have done, the costs for these services (which they applied discounts to), and when my car would be ready. I was very satisfied with the service. I have alway More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Arauz
Oct 17, 2020 -

Penske Toyota responded

Chris- Thank you for the 5-Star Review! We work incredibly hard to provide our customers with an amazing service experience, and hearing feedback like yours is why we do it! We appreciate your business and we can't wait to see you again soon!

October 12, 2020

They are very helpful Avery time I need .they always try the best to help me and are very respectful . Excelente team I will recommend the Dealer More

by Blancaflores277718
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Oct 12, 2020 -

Penske Toyota responded

Blanca, thanks for taking the time to share your outstanding experience with Jennifer and Sean! We appreciate your positive feedback, and we look forward to working with you again soon.

October 11, 2020

Friendly service, they accepted my coupon without a problem and explained a price change due to the size of motor in vehicle. I saw a woman disinfecting seating area. Estimated time for service was a More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iven
Oct 11, 2020 -

Penske Toyota responded

Thank you for the great review, John. We are happy to know that you enjoyed our services and accommodations. We look forward to working with you again.

October 09, 2020

Good service. Very clean service area. Always feel welcome. Appreciate how fasti got serviced. I sat down at a desk and worked and every 10 minutes a cleaning lady was cleaning. Thank you I felt so sa More

by Teampraslin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Oct 09, 2020 -

Penske Toyota responded

Thank you for the positive review and rating! We are happy to know that you were provided with good and quick service. We hope that you will continue to choose us as your dealership.

October 09, 2020

I had the opportunity to have Alex in service department help me. I have been to Downey Penske services before many of times and never has anyone ever help me with such great attitude and service. I great More

by Rebecca Correa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
Oct 09, 2020 -

Penske Toyota responded

Thank you for the wonderful review, Rebecca! We are so pleased to see that Alex's outstanding service has earned such high praise. We can't wait to share your review with him. If there is anything else we can do for you, please be sure to let us know.

October 04, 2020

Johnny was attentive , friendly and informative. The technicians that did the work on my vehicle did a good job. My car is running great . The receptionist that book my appointment was very helpful . Ex More

by Iliangnzlz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny
Oct 04, 2020 -

Penske Toyota responded

Thank you for the great review. We will be sure to thank Johnny and the rest of the team for taking great care of your RAV4. We look forward to working with you again.

...
145
...