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Penske Toyota

Downey, CA

4.8
1,739 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,739 Reviews of Penske Toyota

October 04, 2020

Johnny was attentive , friendly and informative. The technicians that did the work on my vehicle did a good job. My car is running great . The receptionist that book my appointment was very helpful . Ex More

by Iliangnzlz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny
Oct 04, 2020 -

Penske Toyota responded

Thank you for the great review. We will be sure to thank Johnny and the rest of the team for taking great care of your RAV4. We look forward to working with you again.

October 03, 2020

Always very helpful and answered every quiestion i have. I would highly recommend family and friends, never disappoint when i come in for service or anything i need. More

by jeanelymadrigal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jefferey., Jennifer Norsworthy
Oct 03, 2020 -

Penske Toyota responded

Thank you for the great review. We are happy to know that you were more than satisfied with our services. We look forward to working with you again.

October 02, 2020

I’ve been a Penske costumer for over 15 year and Thomas is the reason why I keep going back to Penske ... his costumer service is second to none More

by Rafmoon84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Oct 03, 2020 -

Penske Toyota responded

Thank you for your repeat and loyal business. Thomas is an incredible team member and we're super lucky to have him with us. If there's anything else we can do, please feel free to reach out!

September 29, 2020

The service I received was an awesome especially from Sheila She always goes the extra mile to please her customers. As well as the service advisor she was so friendly and the technician was very pleasan More

by labibemeil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheila Vasquez
Sep 29, 2020 -

Penske Toyota responded

Thank you so much for taking the time to share how awesome everything went. We agree! Sheila definitely goes that extra step to make our customers happy and we're super grateful that she's on our team. We're glad you enjoyed your experience and we hope to see you again down the road!

September 28, 2020

We are very satisfied with the job that they do on both of our RAV4’s. They are very friendly. The waiting room and restroom are very clean. More

by manonani2000@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bao and his writer.
Sep 28, 2020 -

Penske Toyota responded

Thank you for taking the time to share your excellent experience with Bao and our team! We're glad to hear you're satisfied with your repairs! Please do not hesitate to reach out to us when we can work with you down the road!

September 27, 2020

Best experience ever. The agents are so helpful always looking out for way to help you. This was my 1st time going for a oil change. Good experience More

by kimcinml1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Guzman
Sep 27, 2020 -

Penske Toyota responded

We appreciate the excellent review and look forward to working with you again.

September 27, 2020

I purchased my vehicle ay Downey Penske in 2014 and have been getting my maintenance there ever since. The scheduling system is great, the staff are friendly and knowledgeable and the facility is always cle More

by asmilethatpretty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Sep 27, 2020 -

Penske Toyota responded

Thank you for the wonderful review! We are happy to know that you have found our Service Department to consistently be top-notch! As always, we look forward to working with you again.

September 26, 2020

They were prompt ! The service rep. Nancy Velasco was very courtesy and professional. Will take my car to Penski Toyota in future!Would recommend your service department to family and friends. More

by Geennie7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Velasco
Sep 26, 2020 -

Penske Toyota responded

Thank you for the great review. We will be sure to thank Nancy for providing you with excellent service. We look forward to working with you again.

September 25, 2020

Prices for services can be better during this pandemic. I did wait about 7 min in front of a cubicle to pick up my car before someone actually asked me if I had been helped. More

by Lupeanzaldo91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Norsworthy
Sep 25, 2020 -

Penske Toyota responded

Hello, I am sorry to hear about your disappointment with any pricing and customer service that wasn't to your standards. Given the opportunity, I would like to speak with you about your experience. Please email me at eswanenburg@socalpenske.com. Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey eswanenburg@socalpenske.com

September 25, 2020

Excellent and cortecius muy atenta la.muchacha que me atendió. Muchas gracias Te sientes bien. Cuando te atienden bien😉y los recomendare desde siempre gracias More

by manuelh9309
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Sep 26, 2020 -

Penske Toyota responded

Thank you for the excellent review. We are happy to know that you enjoyed our services. We look forward to working with you again.

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