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Penske Toyota

Downey, CA

4.8
1,679 Reviews
Call Dealership (562) 904-5600
View Awards

9136 Firestone Blvd

Downey, CA

90241

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1,679 Reviews of Penske Toyota

March 17, 2024

Lots of help to get customers in quickly. Time to complete was accurate. Service rep was helpful. More

by tgarcia402
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
Report | Print
Apr 13, 2024 -

Penske Toyota responded

We at Penske Toyota appreciate your review. We're glad that our team could provide efficient and accurate services that satisfied you. Thank you for your trust.

March 14, 2024

Staff goes above and beyond expectations. Completely satisfied with car purchase. Would definitely buy from them again. More

by jleibl70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Linh Lam, Sean Weaver, Jennifer Norsworthy
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Apr 13, 2024 -

Penske Toyota responded

We're content to learn that our team exceeded your expectations with your car purchase at Penske Toyota. We greatly value the feedback and look forward to maintaining high standards in future interactions.

March 07, 2024

It was quick and easy , the staff is very nice and helpful 👍!! Definitely going back . More

by Katywillhoft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
Apr 13, 2024 -

Penske Toyota responded

We appreciate your kind sentiments about our team at Penske Toyota. We rank efficiency highly, and it's fulfilling to hear you found everything easy.

March 04, 2024

Service advisor Nancy Velasco was informative , fast and communicated everything I needed on my car thoroughly More

by daisyalcala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Velasco
Report | Print
Apr 13, 2024 -

Penske Toyota responded

We're thrilled to know our team - including Nancy Velasco - could provide you with an insightful and prompt experience at Penske Toyota. Your satisfaction means a lot to us, so grateful to serve your automobile needs thoroughly.

March 03, 2024

I was very disappointed My appointment was @11:15 My car was in shop by 2-3pm I received my key and paid @ 5:15pm and I was waiting there, at coffee/snack waiting room for 6hrs. More

by magrodarte92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Yanes
Report | Print
Apr 13, 2024 -

Penske Toyota responded

Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about your wait time with our Service Department for your appointment. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Eddie Swanenburg President & General Manager Penske Toyota (562) 904-5692 eswanenburg@socalpenske.com

March 03, 2024

Very pleased with the service this time. Steven Caballero was very friendly and very knowledgeable. Answered my questions and also very polite. More

by Lauramald17
Recommend Dealer
Yes
Employees Worked With
Steven Caballero
Report | Print
Apr 13, 2024 -

Penske Toyota responded

It's good to hear that our team provided you with knowledgeable service at Penske Toyota. Thank you for the positive feedback.

March 03, 2024

service is quick, easy and reliable. I would definitely recommend to any friends and family More

by Milkyundertone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Yanez
Report | Print
Apr 13, 2024 -

Penske Toyota responded

Appreciate the kind words about Penske Toyota's reliable service. Recommending us truly means a lot to our team.

February 29, 2024

Very professional customer service, Eric is friendly and very carefully explained the process. I didn't wait for so long. Thanks More

by Bessy
Recommend Dealer
Yes
Employees Worked With
Eric
Report | Print
Apr 13, 2024 -

Penske Toyota responded

We're pleased to hear our team at Penske Toyota provided you with the helpful customer service we strive for. That's how we like all experiences to be - professional and efficient. Thanks for your recognition.

February 28, 2024

Awesome job by Jasmine thru the process of the scheduled maintenance’s. Week later I bought another Toyota. More

by gateway.to.cala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Berumen & Jesus Ayala
Report | Print
Apr 13, 2024 -

Penske Toyota responded

Glad to hear you had a positive experience with our team during the maintenance process on your Toyota. Thanks for choosing Penske Toyota again.

February 28, 2024

Is always a great pleasure to visit this location to-do my car service the customer service is amazing. More

by carolroz125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't have names
Report | Print
Apr 13, 2024 -

Penske Toyota responded

We appreciate your kind words dedicated to the Penske Toyota service team. It's rewarding to hear about your positive experiences. Thank you for making us a part of these moments.

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