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Penske Toyota

Downey, CA

4.8
1,665 Reviews
Call Dealership (562) 904-5600
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9136 Firestone Blvd

Downey, CA

90241

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1,665 Reviews of Penske Toyota

March 03, 2024

service is quick, easy and reliable. I would definitely recommend to any friends and family More

by Milkyundertone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Yanez
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Apr 13, 2024 -

Penske Toyota responded

Appreciate the kind words about Penske Toyota's reliable service. Recommending us truly means a lot to our team.

March 03, 2024

I was very disappointed My appointment was @11:15 My car was in shop by 2-3pm I received my key and paid @ 5:15pm and I was waiting there, at coffee/snack waiting room for 6hrs. More

by magrodarte92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Yanes
Report | Print
Apr 13, 2024 -

Penske Toyota responded

Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about your wait time with our Service Department for your appointment. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Eddie Swanenburg President & General Manager Penske Toyota (562) 904-5692 eswanenburg@socalpenske.com

March 03, 2024

Very pleased with the service this time. Steven Caballero was very friendly and very knowledgeable. Answered my questions and also very polite. More

by Lauramald17
Recommend Dealer
Yes
Employees Worked With
Steven Caballero
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Apr 13, 2024 -

Penske Toyota responded

It's good to hear that our team provided you with knowledgeable service at Penske Toyota. Thank you for the positive feedback.

February 29, 2024

Very professional customer service, Eric is friendly and very carefully explained the process. I didn't wait for so long. Thanks More

by Bessy
Recommend Dealer
Yes
Employees Worked With
Eric
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Apr 13, 2024 -

Penske Toyota responded

We're pleased to hear our team at Penske Toyota provided you with the helpful customer service we strive for. That's how we like all experiences to be - professional and efficient. Thanks for your recognition.

February 28, 2024

Awesome job by Jasmine thru the process of the scheduled maintenance’s. Week later I bought another Toyota. More

by gateway.to.cala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Berumen & Jesus Ayala
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Apr 13, 2024 -

Penske Toyota responded

Glad to hear you had a positive experience with our team during the maintenance process on your Toyota. Thanks for choosing Penske Toyota again.

February 28, 2024

Is always a great pleasure to visit this location to-do my car service the customer service is amazing. More

by carolroz125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't have names
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Apr 13, 2024 -

Penske Toyota responded

We appreciate your kind words dedicated to the Penske Toyota service team. It's rewarding to hear about your positive experiences. Thank you for making us a part of these moments.

February 28, 2024

THIS WAS MY FIRST SCHEDULED MAINTENANCE AND IT WAS QUICK, SIMPLE, AND PLEASANT. WHAT'S IMPORTANT TO ME IS TO BE IN AND OUT IN A TIMELY MANNER AND I WAS OUT FASTER THAN I WAS INITIALLY TOLD. More

by Bjcolon1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BRANDON AND CESAR
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Apr 13, 2024 -

Penske Toyota responded

We're glad to know your scheduled maintenance at Penske Toyota was executed efficiently. Our aim is always prompt and pleasant service. Thanks for sharing your thoughts with us!

February 28, 2024

The service was great I didn’t wait to long and the team was great thank More

by lourdesxio72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan m
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Apr 13, 2024 -

Penske Toyota responded

We appreciate your feedback and are pleased that you had a positive experience with the Penske Toyota team. We're here for your car needs anytime.

February 27, 2024

All 3 people we dealt with, Danish, Tony and Vu were all very professional. Love the truck and we definitely consider them when it’s time to update our Highlander with something newer. Thanks all. More

by Bob
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danish
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Apr 13, 2024 -

Penske Toyota responded

We appreciate your positive feedback and your 5 stars, which speak volumes of our team's professionalism here at Penske Toyota. We're reinforced to learn you love the truck we provided. Please feel free to enjoy driving your new vehicle and don't hesitate if you need any further assistance with a future Highlander update.

February 27, 2024

I usually get good service, however this last visit the 3rd party company didn’t show up to fix my truck seat and I waisted 3 hours of my time. More

by chiro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar
Report | Print
Apr 13, 2024 -

Penske Toyota responded

We value your feedback at Penske Toyota. We acknowledge the inconvenience faced due to the 3rd party company's absence and will ensure better coordination for your truck's seat repair in future circumstances. Your time is priceless, we appreciate your patience.

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