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Penske Toyota

Downey, CA

4.8
1,697 Reviews
Call Dealership (562) 904-5600
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9136 Firestone Blvd

Downey, CA

90241

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1,697 Reviews of Penske Toyota

January 27, 2024

Jesus #1 very helpful worker deserves a raise hard working guy! God bless that worker More

by Beto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Rodriguez
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Apr 13, 2024 -

Penske Toyota responded

We're grateful for your positive rating and compliments about our team member at Penske Toyota. Your kind sentiments are much appreciated.

January 22, 2024

It was a good experience, the help you in the process of purchasing, very good customer service More

by rgtorres006
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Colon Ruben Basaldua Jesus Ayala and Francisco Mani.
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Apr 13, 2024 -

Penske Toyota responded

We're glad to hear about your positive purchase experience at Penske Toyota. Thank you for acknowledging our customer service.

January 21, 2024

Our experience at Penske Toyota was good, seeing that we purchased a new Highlander Hybrid, Paola was a pleasure to work with! More

by Johnny Pinedo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Apr 13, 2024 -

Penske Toyota responded

Great to know your experience purchasing a new Highlander Hybrid at Penske Toyota was satisfying. Paola certainly values your feedback. Thanks for choosing us.

January 21, 2024

Awesome staff and work on my car was great. I used to take my car to the dealer I bought my 2008 car, but began taking here at Penske Downey and they have been great. More

by tinto919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez.
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Apr 13, 2024 -

Penske Toyota responded

We appreciate your positive feedback. Our Penske Downey location intends to provide outstanding service and quality work, it's great to hear you've experienced this. Safe travels in your 2008 vehicle.

January 20, 2024

Went to pick up my car and they said you get a free car wash. My car was still dirty they never even washed it. I told the guy I said hey something wrong with your Car Wash machine he goes. Yeah it’s just More

by Damanxists
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samuel and he was great
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Apr 13, 2024 -

Penske Toyota responded

Hello. I appreciate you sharing your feedback regarding your recent visit to our Service Department. I would like the chance to speak with you about your interactions with our team regarding the complimentary car wash. Please contact me at your earliest convenience to discuss this further. Sincerely, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

January 20, 2024

Danish helped me every step of the way to my purchase of a rav4. I felt he was honest, trustworthy and knowledgeable, I'd been to various dealerships. This car was clean and ready for my test drive, eventua More

by rjorgensen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danish (I'm sorry, but I don't remember his last name)
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Apr 13, 2024 -

Penske Toyota responded

Thank you for sharing your experience at Penske Toyota. We're pleased to hear Danish was able to assist with your Rav4 purchase and ensure the vehicle was ready for its new home. We appreciate your feedback and thanks again for choosing us!

January 18, 2024

Jesus Rodriguez is great ! His manners and work ethics will bring him a lot way . More

by Jose Lara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Rodriguez
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Apr 13, 2024 -

Penske Toyota responded

We're glad to hear you had a positive experience with our employee. Your feedback is greatly appreciated and will help us continue improving at Penske Toyota. Thank you for your support!

January 17, 2024

Fast n complete service with Richard Tee n isidro silvana. I was informed of 3 issues that need attention for the cars safety n maintenance More

by Chitorom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard tee isidro silvana
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Apr 13, 2024 -

Penske Toyota responded

We appreciate your positive feedback about the thorough service provided by Richard Tee and Isidro Silvana. Rest assured, Penske Toyota dedication to vehicle safety and maintenance is ongoing. Thank you for your trust.

January 17, 2024

Penske Toyota’s service was absolutely amazing! They took care of me in a timely fashion and communicated with me updates about my vehicle. More

by ivillalobos.brandon01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy
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Apr 13, 2024 -

Penske Toyota responded

It's good to hear that you found the service at Penske Toyota timely and communicative. Our aim is always for an amazing experience. Thank you for sharing your feedback.

January 17, 2024

Your representative was nice and very helpful and friendly. The work schedule was on time More

by Tranhn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
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Apr 13, 2024 -

Penske Toyota responded

We appreciate your observation about our representative's helpfulness at Penske Toyota. Also, we acknowledge that time management is crucial in providing quality service. Best wishes for the road ahead.

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