Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Penske Toyota

Downey, CA

4.8
1,689 Reviews
Call Dealership (562) 904-5600
View Awards

9136 Firestone Blvd

Downey, CA

90241

Directions

By Type

1,689 Reviews of Penske Toyota

November 09, 2023

We started a little shaky but we were able to figure things out and my experience was great! Sometimes attitudes can change a whole situation and that was the case…but from me leaving my car to getting More

by Audrey
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
No
Report | Print
Nov 10, 2023 -

Penske Toyota responded

It brings a smile to all of our faces to learn that you were treated with excellence during your visit, Audrey. We're glad to know that our Service Team was courteous and kind while assisting you with your automotive needs. Please don't hesitate to reach out to us at Penske Toyota.

November 06, 2023

They need to be more organized. I took my car for service and had to wait 4 hours and 30 minutes for it to be ready. More

by Irving
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Report | Print
Nov 07, 2023 -

Penske Toyota responded

Irving, Your feedback is important to us and I would appreciate the opportunity to speak with you about your wait time with our Service Department during your recent visit. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

November 05, 2023

The staff is always professional and courteous. They answer all my questions and the service is completed when promised. More

by paul.van562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not meet anyone from management
Report | Print
Nov 06, 2023 -

Penske Toyota responded

Hello, we are very glad to read that our Service Team was able to answer all of your questions, professional and courteous during your visit. Thank you very much for the awesome feedback and 5 stars. If you ever need any assistance in the future, Penske Toyota will be here for you any time.

November 04, 2023

muchas gracias por su servicio, me contestaron mis preguntas, servicio rapido con cita. muchas gracias More

by mariaasegura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isidro Zuniga
Report | Print
Nov 05, 2023 -

Penske Toyota responded

Hello, we are very glad to read that our Service Team was able to answer all of your questions, and provided a quick experience during your visit. Thank you so much for the awesome review and 5 stars. We’re so glad you came in, and we hope to work with you at Penske Toyota again in the future.

November 03, 2023

Muy buena atención y servicio no son enfadosos al momento que llegue fueron muy amables y atentos estoy muy contento con el señor Walter y todo el personal que me atendió gracias More

by lomeli2874
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Walter and vho and José
Report | Print
Nov 04, 2023 -

Penske Toyota responded

Hello, we are always pleased to know that guests enjoy our accommodating and efficient assistance here at Penske Toyota! Thank you for acknowledging their dedication and hard work, please let us know if we can be of assistance in the future.

November 01, 2023

Great customer service by Yesenia she help me out with everything I need it she provided me all the information I needed. More

by Macedaj979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yesenia
Report | Print
Nov 02, 2023 -

Penske Toyota responded

We are honored you took the time to leave us a five-star review. It is great to read that our helped you out with everything that you needed and was informative during your excellent experience at Penske Toyota. Come by and see us anytime.

October 30, 2023

When I went in for oil change people who worked there broke my car keys and then tried to blame me. Also they scratched a car that was in front of me. I lost trust in this dealership. More

by Ramchacon27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Caballero
Report | Print
Nov 03, 2023 -

Penske Toyota responded

Hi, Please know that we take your feedback seriously, and we would like to discuss your review regarding your recent service experience. Please send me an email with your preferred contact information to discuss this further. Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

October 30, 2023

Siempre he llevado mis vehículos a su servicio a Penske Toyota de Downey por muchos años y recientemente compré un nuevo vehículo y el personal es muy amable lo recomiendo. More

by William
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Berumen
Report | Print
Nov 01, 2023 -

Penske Toyota responded

William, we're happy that you left us a five-star review and a recommendation for our services. It makes us proud to know that our accommodating Service Team has consistently taken care of your automotive needs. Should you need anything, please don't hesitate to reach out to us at Penske Toyota.

October 28, 2023

Nancy was courteous and very knowledgeable about her products and services. I felt like my recall was handled very professionally. Thank you. More

by adan43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Velasco
Report | Print
Oct 29, 2023 -

Penske Toyota responded

Thank you for sharing your 5-star experience. We're pleased to see that our Service Team provided you with courteous and informed assistance regarding the products and services. Understanding that we handled your recall professionally instills confidence in our team's dedication and expertise. We value your trust and are grateful for your feedback. Should you have any more questions or need further assistance in the future, know that we're here to help. Safe travels, and thank you for choosing us at Penske Toyota.

October 28, 2023

scheduled my service appointment with Alex Ramirez for my Tacoma . He never fails to provide the best customer. Penske Toyota Downey has outstanding staff, Keep up the good service guys. More

by Bonilla85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez, Sean Weaver, Jennifer Norsworthy
Report | Print
Oct 29, 2023 -

Penske Toyota responded

Thanks for the five-star review. Our Service Department strives to meet all our customer's needs and expectations promptly. We hope you continue to choose Penske Toyota for all your automotive needs. Take care!

1
...
37
38
39
...
169