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Penske Toyota

Downey, CA

4.8
1,683 Reviews
Call Dealership (562) 904-5600
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9136 Firestone Blvd

Downey, CA

90241

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1,683 Reviews of Penske Toyota

October 21, 2023

The service representative was amazing. He have his teams to fixed my problem in shorter time than expected with a good resolution on my guarantee to void my payment More

by Mazugi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rubén
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Oct 22, 2023 -

Penske Toyota responded

Mazugi, thank you so much for the kind review and 5 stars. We are pleased to read that our Service Team was able to provide an amazing experience, and quick during your visit. We’re glad you came in at Penske Toyota, and we appreciate you sharing this about our team.

October 20, 2023

Amazing customer service every time I take my car in for service. Thank you Nancy for all your help when I go in. More

by cindylizarraga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy
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Oct 21, 2023 -

Penske Toyota responded

Thank you for sharing this positive review of your experience with our Service Team here at Penske Toyota. We enjoyed reading how you consistently receive amazing service here with us. Your feedback is greatly appreciated.

October 19, 2023

Customer service the best 👌 no complain thank you Israel and Trong Vu love ❤️ my new camry 2024 You guys are the best! More

by Lupe cruz artiaga
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Israel
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Oct 19, 2023 -

Lupe cruz artiaga responded

Thanks 😊 you 👏

October 18, 2023

Dealer service is very good excelente service questionable is service and parts mechanics not very good staff not too friendly their job questionable More

by Saandyhdez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mechanic
Report | Print
Oct 19, 2023 -

Penske Toyota responded

Hello, I appreciate you taking the time to share your feedback regarding your experience here at Penske Toyota and would like the opportunity to discuss the level of customer service and care you received from our Service and Parts Teams. Please reach out to me directly. I look forward to hearing from you. Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

October 18, 2023

Service is always great also always provide me with maintenance for future visits. Thank you. More

by Yesenia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Oct 19, 2023 -

Penske Toyota responded

Hello Yesenia, thanks for this glowing review! We are thrilled to know our Service Team always does a great job during your maintenance service here at Penske Toyota. We look forward to helping you with any of your future vehicle needs. Have a wonderful day!

October 17, 2023

Michael is nice and explains every process being completed with details. He broke down the process and warranty as well. More

by Wtpio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Caballero, Jennifer Norsworthy
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October 16, 2023

Usually l'm happy with this dealership but yesterday went for service and one of the items needed to be released. They never mentioned what I needed done. Tried to call and talked with someone and no luck. V More

by gonzalesmary82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Medina
Report | Print
Oct 18, 2023 -

Penske Toyota responded

Hello. We appreciate learning about your experience with our Service Team at Penske Toyota. If possible, could you please reach out to me for an opportunity to discuss this further? Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

October 15, 2023

Every one was nice and considerate of my time. Straightforward. I had a good time. Professional More

by Mike
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Daniel
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Oct 16, 2023 -

Penske Toyota responded

We appreciate you taking the time to leave us a five-star review, Mike. It is thrilling to learn that our friendly team was considerate of your time and straightforward during your visit. Please don't hesitate to reach out to us at Penske Toyota.

October 15, 2023

Linh was great! He helped us find the vehicle we were looking for at the price we wanted to pay, was quick and courteous and got us out the door in record time. More

by isaac.a.birch
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Linh Lam
Report | Print
Oct 16, 2023 -

Penske Toyota responded

Thank you for choosing to shop with us at Penske Toyota. It is wonderful to know that our Sales Team was helpful in finding the best vehicle to fit your needs and budget. We hope to offer you more courteous care for your future automotive needs.

October 13, 2023

My experience with assistant service manager , mr. Michael Caballero was Professional & friendly and short time . More

by vcguido
Recommend Dealer
Yes
Employees Worked With
Michael Caballero
Report | Print
Oct 14, 2023 -

Penske Toyota responded

We are glad to know that our Service Team was professional, friendly, and provided you with such a great customer service experience here at Penske Toyota! Thank you for the positive five-star review and we hope you continue to choose us for all your automotive needs. Take care.

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