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Penske Toyota

Downey, CA

4.8
1,670 Reviews
Call Dealership (562) 904-5600
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9136 Firestone Blvd

Downey, CA

90241

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1,670 Reviews of Penske Toyota

August 31, 2023

Great location and environment. Friendly staff ready to assist every time. They are very consistent with procedures to ensure speedy turnaround. More

by H_gom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Norsworthy
Report | Print
Sep 02, 2023 -

Penske Toyota responded

Hello, thanks for this glowing review! Friendly, consistent, and timely assistance is always valued by our Service Team. Feel free to visit us again here at Penske Toyota anytime for any of your future vehicle needs.

August 30, 2023

Esteban was really helpful and super nice! I took my highlander and my Tacoma and he help me with both of my cars! Even thought the service took almost 5 hrs , Esteban did an amazing job at ta More

by Isaura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban
Report | Print
Aug 31, 2023 -

Penske Toyota responded

Isaura, thank you for sharing this 5-star review of your experience with our nice and helpful Service Team here at Penske Toyota. We enjoyed reading about the amazing service you received for your Toyota Highlander and Toyota Tacoma. Your feedback is greatly appreciated.

August 29, 2023

Convenient, but like any other dealer, they charge higher for repairs besides the maintenance like oil changes, $400 for an engine belt replacement 2017 tacoma had no choice. More

by Tony O.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Caballero
Report | Print
Aug 30, 2023 -

Penske Toyota responded

Tony, thank you so much for taking the time to leave this feedback and 5-star rating. We are so happy to read that our Service Team was convenient on your visit, and we appreciate your business at Penske Toyota. Please feel free to reach out to us if we can be of any assistance. Have a great day!

August 29, 2023

Thomas was excellent explain everything give me a great time limit, and my experience was great More

by snssteamcleaning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Report | Print
Aug 30, 2023 -

Penske Toyota responded

Hello, thank you so much for taking the time to leave us this great review and 5-star rating. We are pleased to read that our team was timely, and was able to provide a great experience on your visit. Your business is valued, and we look forward to assist you again in the future. If you ever need any assistance with your vehicle, Penske Toyota will be here for you.

August 28, 2023

Penske Toyota is my favorite dealership to get my vehicle serviced. I always get great car service and Great customer service. More

by Francess.angulo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Rodriguez
Report | Print
Aug 28, 2023 -

Penske Toyota responded

Thank you so much for trusting us with your vehicle, and taking the time to leave us this great five-star review. It is so great to read that you enjoyed your experience working with our Service Team, and we are glad that you came in. We appreciate your business at Penske Toyota, and please feel free to reach out to us if we can be of any assistance.

August 27, 2023

As always, Tom Arthur is a true customer service champion. I can count on Tom for services that I need. More

by alextoner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
Report | Print
Aug 29, 2023 -

Penske Toyota responded

We strive for a high level of customer satisfaction in all aspects of our dealership. Thank you so much for your positive five-star review and for choosing Penske Toyota as your first choice.

August 26, 2023

High level of attention and service. I'm very happy to report Penske Toyota service team exceeded my expectations. Friendly attitude, fast communication and response times, excellent ser More

by VanD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve the service advisor
Report | Print
Aug 28, 2023 -

Penske Toyota responded

Hello! We are so happy our friendly Service Team here at Penske Toyota could provide a top-notch experience. It's nice to see that you received a high level of attention and that we exceeded your expectations during your visit to service your vehicle. Thank you for the positive review and please let us know if we can assist you with any future sales or service needs.

August 26, 2023

I had a very early appiontment. And service was fast and accurate...thank you..penske More

by henrybaiza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
Aug 26, 2023 -

Penske Toyota responded

Hello, thank you so much for taking the time to leave us this great review and 5 stars. We are very pleased to read that our Service Team was able to provide a quick and accurate experience on your visit. Your business is valued here at Penske Toyota, and we look forward to work with you again in the future.

Aug 26, 2023 -

henrybaiza responded

Of course my sevice was fast and accuate...thanks again i do not like waiting....

August 26, 2023

Very helpful good customer service answering all my questions very polite they were calling to let me know how long is going to take care my car More

by DianaDeCastro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
Report | Print
Aug 28, 2023 -

Penske Toyota responded

We are very happy to know you had a very good and helpful customer service experience when calling Penske Toyota and speaking with our polite team. It makes us proud to have your business and thank you for your positive five-star review.

August 26, 2023

I went for a car service. It took a bit longer but they left my car as new. The one that attended me was Brandon Martinez really kind. More

by Kemberly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Martinez , Sean Weaver, Jennifer Norsworthy
Report | Print
Aug 28, 2023 -

Penske Toyota responded

Kemberly, thank you for sharing your feedback and positive review. It brings us joy to know that our Service Team was helpful and kind during your visit. Should you need anything, please don't hesitate to reach out to us at Penske Toyota.

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