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Penske Toyota

Downey, CA

4.8
1,697 Reviews
Call Dealership (562) 904-5600
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9136 Firestone Blvd

Downey, CA

90241

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1,697 Reviews of Penske Toyota

October 16, 2023

Usually l'm happy with this dealership but yesterday went for service and one of the items needed to be released. They never mentioned what I needed done. Tried to call and talked with someone and no luck. V More

by gonzalesmary82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Medina
Report | Print
Oct 18, 2023 -

Penske Toyota responded

Hello. We appreciate learning about your experience with our Service Team at Penske Toyota. If possible, could you please reach out to me for an opportunity to discuss this further? Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

October 15, 2023

Every one was nice and considerate of my time. Straightforward. I had a good time. Professional More

by Mike
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Daniel
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Oct 16, 2023 -

Penske Toyota responded

We appreciate you taking the time to leave us a five-star review, Mike. It is thrilling to learn that our friendly team was considerate of your time and straightforward during your visit. Please don't hesitate to reach out to us at Penske Toyota.

October 15, 2023

Linh was great! He helped us find the vehicle we were looking for at the price we wanted to pay, was quick and courteous and got us out the door in record time. More

by isaac.a.birch
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Linh Lam
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Oct 16, 2023 -

Penske Toyota responded

Thank you for choosing to shop with us at Penske Toyota. It is wonderful to know that our Sales Team was helpful in finding the best vehicle to fit your needs and budget. We hope to offer you more courteous care for your future automotive needs.

October 13, 2023

My experience with assistant service manager , mr. Michael Caballero was Professional & friendly and short time . More

by vcguido
Recommend Dealer
Yes
Employees Worked With
Michael Caballero
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Oct 14, 2023 -

Penske Toyota responded

We are glad to know that our Service Team was professional, friendly, and provided you with such a great customer service experience here at Penske Toyota! Thank you for the positive five-star review and we hope you continue to choose us for all your automotive needs. Take care.

October 13, 2023

Service advisor Yesenia was very knowledgeable And helpful as well as tech Mike Han diagnosed problem immediately and was helpful explaining problem and solution. Will definitely be back for my auto More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yesenia Rios
Report | Print
Oct 14, 2023 -

Penske Toyota responded

We greatly appreciate you taking the time to leave such a wonderful review for our Service Team. It makes our day to read that you had such a helpful and knowledgeable experience. Please let us know if you have any additional questions or concerns and thank you for choosing Penske Toyota.

October 12, 2023

It was great Ruben the representative did a good job and call me Addison as the car was ready thanks More

by Jesus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben
Report | Print
Oct 12, 2023 -

Penske Toyota responded

Hi Jesus, thank you for your five-star review! We are ecstatic to learn that our Service Team provided you with a positive experience at Penske Toyota and we hope to work with you again in the future.

October 11, 2023

Fast service and you can't beat the customer service. My vehicle is always well taken care of and I feel valued as a customer. More

by artbycasso
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ISIDRO ZUNIGA
Report | Print
Oct 11, 2023 -

Penske Toyota responded

Thank you so much for your kind review! We are ecstatic to learn that you received fast and friendly service from our Service Team and it would be our pleasure to assist you with anything else at Penske Toyota.

October 10, 2023

Staff is always pleasant to interact with. Helpful with recall notifications. Minimal wait time with service appointment. I always feel well taken care of by everyone at the dealership. More

by cruelbr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Naranjo, Sheila Vazquez, Jason Roberts
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Oct 11, 2023 -

Penske Toyota responded

Thank you for your positive review. The Service Team here at Penske Toyota always strives to provide excellent customer service. It brings us joy to know that our team is always pleasant and helpful, and provides a minimal wait time for your service. We appreciate your business and look forward to your next visit.

October 08, 2023

Said they washed the car but they didn’t, just turned on the wipers, left the windshield more dirty then when I drove in; disgusting. More

by let_fig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban
Report | Print
Oct 09, 2023 -

Penske Toyota responded

Hello, your business and feedback are both appreciated here at Penske Toyota. Your positive rating for our Service Team is valued. If you would like to speak further regarding the state of your vehicle upon return to you, please do not hesitate to reach out to us.

Oct 10, 2023 -

let_fig responded

I think if they offer to do something it should be done correctly and to the best of their ability, they didn’t give it their 100%.

October 08, 2023

The service department is great. Nancy has been my to go representative. She keeps me updated and is always very detailed. More

by evelinv23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Velazquez
Report | Print
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