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Penske Toyota

Downey, CA

4.8
1,695 Reviews
Call Dealership (562) 904-5600
View Awards

9136 Firestone Blvd

Downey, CA

90241

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1,695 Reviews of Penske Toyota

September 03, 2023

Friendly and informative staff. Jasmine was great. Gave me the options for what my car needed More

by glenn1s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Berumen
Report | Print
Sep 05, 2023 -

Penske Toyota responded

Hello, we are so glad to read that our team was friendly and informative during your visit. Thank you for the 5 stars and positive review, and please do not hesitate to reach out to us at Penske Toyota for any future needs.

September 03, 2023

Good services and helpful. Would likely recommend people. Less time spend waiting. Have available coffee for waiting More

by Mari18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven caballero
Report | Print
Sep 05, 2023 -

Penske Toyota responded

Hello, we are so happy to read that our Service Team was helpful, and able to provide a good experience on your visit. Thank you so much for the great feedback and 5 stars. It was great to assist you, and we look forward to working with you again in the future at Penske Toyota.

September 03, 2023

Happy with service, not happy with how the service wasn't completed and had to Return More

by Joanne morga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Berumen
Report | Print
Sep 04, 2023 -

Penske Toyota responded

Joanne, Your feedback is important to us here at Penske Toyota and I would appreciate the opportunity to speak with you regarding the care our Service Team provided you. Please reach out to me directly. Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

September 03, 2023

The person was nice and very helpful and what my car need it with the service More

by sisla_noema
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Report | Print
Sep 05, 2023 -

Penske Toyota responded

Hello, we are very excited to read that our Service Team was nice and very helpful during your visit. Thank you for the positive rating and review. It is great to know that you enjoyed your experience working with our team at Penske Toyota, and we hope to see you here again in the future.

August 31, 2023

So far the experience has been positive, no complaints. They do the job that needs to be done. Also the car wash is a plus, something they don’t do in Cerritos. More

by lalarry2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban Arias
Report | Print
Sep 02, 2023 -

Penske Toyota responded

Hello. Thank you for taking the time to leave us such an amazing review. We are glad to hear that your experience with our Service Team at Penske Toyota has been positive and the job they do is well done, in addition to the car wash. Please if we can be of any further assistance, do not hesitate to reach out.

August 31, 2023

Great location and environment. Friendly staff ready to assist every time. They are very consistent with procedures to ensure speedy turnaround. More

by H_gom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Norsworthy
Report | Print
Sep 02, 2023 -

Penske Toyota responded

Hello, thanks for this glowing review! Friendly, consistent, and timely assistance is always valued by our Service Team. Feel free to visit us again here at Penske Toyota anytime for any of your future vehicle needs.

August 30, 2023

Esteban was really helpful and super nice! I took my highlander and my Tacoma and he help me with both of my cars! Even thought the service took almost 5 hrs , Esteban did an amazing job at ta More

by Isaura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban
Report | Print
Aug 31, 2023 -

Penske Toyota responded

Isaura, thank you for sharing this 5-star review of your experience with our nice and helpful Service Team here at Penske Toyota. We enjoyed reading about the amazing service you received for your Toyota Highlander and Toyota Tacoma. Your feedback is greatly appreciated.

August 29, 2023

Convenient, but like any other dealer, they charge higher for repairs besides the maintenance like oil changes, $400 for an engine belt replacement 2017 tacoma had no choice. More

by Tony O.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Caballero
Report | Print
Aug 30, 2023 -

Penske Toyota responded

Tony, thank you so much for taking the time to leave this feedback and 5-star rating. We are so happy to read that our Service Team was convenient on your visit, and we appreciate your business at Penske Toyota. Please feel free to reach out to us if we can be of any assistance. Have a great day!

August 29, 2023

Thomas was excellent explain everything give me a great time limit, and my experience was great More

by snssteamcleaning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Report | Print
Aug 30, 2023 -

Penske Toyota responded

Hello, thank you so much for taking the time to leave us this great review and 5-star rating. We are pleased to read that our team was timely, and was able to provide a great experience on your visit. Your business is valued, and we look forward to assist you again in the future. If you ever need any assistance with your vehicle, Penske Toyota will be here for you.

August 28, 2023

Penske Toyota is my favorite dealership to get my vehicle serviced. I always get great car service and Great customer service. More

by Francess.angulo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Rodriguez
Report | Print
Aug 28, 2023 -

Penske Toyota responded

Thank you so much for trusting us with your vehicle, and taking the time to leave us this great five-star review. It is so great to read that you enjoyed your experience working with our Service Team, and we are glad that you came in. We appreciate your business at Penske Toyota, and please feel free to reach out to us if we can be of any assistance.

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