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Penske Toyota

Downey, CA

4.8
1,695 Reviews
Call Dealership (562) 904-5600
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9136 Firestone Blvd

Downey, CA

90241

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1,695 Reviews of Penske Toyota

August 27, 2023

As always, Tom Arthur is a true customer service champion. I can count on Tom for services that I need. More

by alextoner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
Report | Print
Aug 29, 2023 -

Penske Toyota responded

We strive for a high level of customer satisfaction in all aspects of our dealership. Thank you so much for your positive five-star review and for choosing Penske Toyota as your first choice.

August 26, 2023

I had a very early appiontment. And service was fast and accurate...thank you..penske More

by henrybaiza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
Aug 26, 2023 -

Penske Toyota responded

Hello, thank you so much for taking the time to leave us this great review and 5 stars. We are very pleased to read that our Service Team was able to provide a quick and accurate experience on your visit. Your business is valued here at Penske Toyota, and we look forward to work with you again in the future.

Aug 26, 2023 -

henrybaiza responded

Of course my sevice was fast and accuate...thanks again i do not like waiting....

August 26, 2023

Very helpful good customer service answering all my questions very polite they were calling to let me know how long is going to take care my car More

by DianaDeCastro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
Report | Print
Aug 28, 2023 -

Penske Toyota responded

We are very happy to know you had a very good and helpful customer service experience when calling Penske Toyota and speaking with our polite team. It makes us proud to have your business and thank you for your positive five-star review.

August 26, 2023

High level of attention and service. I'm very happy to report Penske Toyota service team exceeded my expectations. Friendly attitude, fast communication and response times, excellent ser More

by VanD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve the service advisor
Report | Print
Aug 28, 2023 -

Penske Toyota responded

Hello! We are so happy our friendly Service Team here at Penske Toyota could provide a top-notch experience. It's nice to see that you received a high level of attention and that we exceeded your expectations during your visit to service your vehicle. Thank you for the positive review and please let us know if we can assist you with any future sales or service needs.

August 26, 2023

I went for a car service. It took a bit longer but they left my car as new. The one that attended me was Brandon Martinez really kind. More

by Kemberly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Martinez , Sean Weaver, Jennifer Norsworthy
Report | Print
Aug 28, 2023 -

Penske Toyota responded

Kemberly, thank you for sharing your feedback and positive review. It brings us joy to know that our Service Team was helpful and kind during your visit. Should you need anything, please don't hesitate to reach out to us at Penske Toyota.

August 25, 2023

Service department was great advisor Jasmine was very friendly and helpful with all of my concerns More

by Hnwpaper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmin
Report | Print
Aug 26, 2023 -

Penske Toyota responded

We are thrilled to know you had such a friendly and helpful experience with our Service Team. Do not hesitate to reach out to us here at Penske Toyota if there's anything else we can do for you.

August 25, 2023

Always excellent customer service and promptly service. I have all my vehicles services here ,will definitely recommend it ⭐⭐⭐⭐⭐ More

by Prodigo100xciento
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Norsworthy
Report | Print
Aug 25, 2023 -

Penske Toyota responded

Thank you so much for your recommendation, and leaving us 5 stars. We are so happy to know that our Service Team was prompt, and provided a great experience on your visit. Your business is valued, and we look forward to service you again in the future at Penske Toyota. Have a wonderful day!

August 24, 2023

Love the help they make the process fast and easy give me a lot of confidence. More

by dealbajorge2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paola , Sean Weaver, Jennifer Norsworthy
Report | Print
Aug 24, 2023 -

Penske Toyota responded

Thank you so much for this awesome review and 5-star rating. We are so glad to read that our team was able to make the overall process quick and smooth, and gave you a lot of confidence during your visit. It was a great to have you here at Penske Toyota, please reach out to us for any future needs.

August 23, 2023

Great service overall every time! ! My service Advisor is knowledgeable, professional and always very helpful. He’s very detailed and patient. More

by Rose D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
Report | Print
Aug 24, 2023 -

Penske Toyota responded

Hello Rose, thanks for this amazing review. Knowledgeable, professional, and helpful assistance is always valued here at Penske Toyota. Our Service Team always strives to provide detailed and patient service to all of our customers. Come see us again for any of your future vehicle needs.

August 23, 2023

Excellent customer service, thanks to Ruben Basaldua for being so kind and helpful, he is the best. More

by rgtorres006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Basaldua
Report | Print
Aug 24, 2023 -

Penske Toyota responded

We appreciate you taking the time to leave us a five-star review. It makes us proud to know that our kind team was helpful and delivered excellent customer service. We look forward to assisting you again at Penske Toyota.

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