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Penske Toyota

Downey, CA

4.8
1,665 Reviews
Call Dealership (562) 904-5600
View Awards

9136 Firestone Blvd

Downey, CA

90241

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1,665 Reviews of Penske Toyota

June 24, 2023

Excellent service with great customer care. Accessible location near Stonewood shopping center including food court. More

by ruelas.june80
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
Report | Print
Jun 25, 2023 -

Penske Toyota responded

Hi Ruelas, thank you for your kind review. We are so glad that you had an excellent experience with great customer service at Penske Toyota and it would be our pleasure to assist you with anything else.

June 20, 2023

Would really recommend this place for service as it’s always never letting me down More

by nicholas15
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jesus Rodriguez
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Jun 20, 2023 -

Penske Toyota responded

We are glad you enjoyed a great experience working with our Service Team at Penske Toyota. Thank you for your positive review, recommendation, and for trusting us with all of your automotive needs. We are here if you need any further assistance.

June 20, 2023

The shop was very busy clean and friendly. I would’ve liked for shuttle service to be available again like in the past. The advisor Jasmine Berumen was very nice polite and timely. More

by gabrielchavez586
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jasmine Berumen
Report | Print
Jun 21, 2023 -

Penske Toyota responded

Hi Gabriel, thank you for your kind review of Penske Toyota. We are ecstatic to learn that you had a timely and friendly experience with our Service Team and it would be our pleasure to assist you with anything else.

June 19, 2023

Amazing Service. Agent Richard Tee had great insight on the problem. Great satisfaction always as costumer. More

by priyanka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Tee
Report | Print
Jun 19, 2023 -

Penske Toyota responded

Thank you so much for sharing your positive review about us here at Penske Toyota. Please don't hesitate to reach out if there's anything else our Service Team can do for you. Have a great day!

June 16, 2023

The sales person Alejandro was very informative and helpful. My experience was definitely made easier and pain free. More

by Chrismoreno
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandro and Christian
Report | Print
Jun 17, 2023 -

Penske Toyota responded

Thanks for the five-star review. Our Sales Department strives to be very helpful and informative promptly. If you have any more automotive needs please stop by Penske Toyota.

June 15, 2023

No complaints- in fact Penske Downey found an issue from a Savvy mechanic that other dealerships couldn't in less than one minute. I drove it away and cracking sound gone. The handlers listen well which is More

by KAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Report | Print
Jun 16, 2023 -

Penske Toyota responded

Hello, thank you for your great review and rating. We are always happy to help at Penske Toyota and it is wonderful to learn that our Service Team could assist you. Take care.

June 15, 2023

It not a warm welcome atmosphere went we got into that place I had a bad experience last time I was there member not offered anything else about extending service program knowinghad mi last service check More

by Jruiz8272
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ruben
Report | Print
Jun 16, 2023 -

Penske Toyota responded

Hello, Your feedback is important to us here at Penske Toyota and I would appreciate the opportunity to speak with you to address your feedback. Please call me directly or email your preferred contact information to me. Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

June 15, 2023

My service advisor is always very thoughtful and explains everything so I understand. I trust him implicitly. Thomas Arthur is the very best! More

by alxnmum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
Report | Print
Jun 16, 2023 -

Penske Toyota responded

Our Service Team here at Penske Toyota is proud to read that you had a thoughtful and helpful experience with us. Please feel free to contact us again if we can do anything else to assist you.

June 14, 2023

Excellent experience. Helpful people and very efficient. Will definitely be returning the next time we are looking to buy. More

by Joshareed84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Linh Lam
Report | Print
Jun 15, 2023 -

Penske Toyota responded

Thank you for your kind words and five-star review. It's great to learn that our Sales Team was helpful and efficient during your visit. We hope you continue to choose Penske Toyota for all your automotive needs. Take care!

June 11, 2023

Great customer service, both Emilio and Brando provided with detailed information about my car and the time frame of waiting More

by Maricruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Martinez
Report | Print
Jun 12, 2023 -

Penske Toyota responded

Thank you for the glowing review. Our Service Team here at Penske Toyota is ecstatic to learn that you had a great experience with us. Please feel free to contact us again if we can do anything else to assist you.

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