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Penske Toyota

Downey, CA

4.8
1,665 Reviews
Call Dealership (562) 904-5600
View Awards

9136 Firestone Blvd

Downey, CA

90241

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1,665 Reviews of Penske Toyota

June 11, 2023

Great service! Kind and friendly people who know what they are doing and are extremely professional. More

by PR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban Arias, Sean Weaver, Jennifer Norsworthy
Report | Print
Jun 12, 2023 -

Penske Toyota responded

Hello, thank you for sharing your feedback and for leaving us a positive review. It's great to know that our professional team does an excellent job at what they do. Your satisfaction means a lot to us, and we truly appreciate you choosing Penske Toyota for all of your automotive needs.

June 10, 2023

Osacar was a great salesman and I will recommend ones to come to look for him also to purchase a vehicle from this lot everyone was very helpful thank you so much More

by Dee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar
Report | Print
Jun 11, 2023 -

Penske Toyota responded

Hi Dee, thank you for your kind words of recommendation! We are ecstatic to learn that you had a wonderful experience with our Sales Team during your visit at Penske Toyota and we welcome you back anytime.

June 10, 2023

I liked the service this time it was lest time waitting for my car service More

by carlossanchez250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Norsworthy
Report | Print
Jun 11, 2023 -

Penske Toyota responded

Hello, thank you for your kind review. We are happy to learn that you received timely service at Penske Toyota, please feel free to let us know if there is anything else we can do for you.

June 08, 2023

Richard Tee was an outstanding employee, he explained the repairs and treated me with respect. More

by Lottyquaye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Tee
Report | Print
Jun 09, 2023 -

Penske Toyota responded

We are ecstatic to learn that our Service Team was able to explain the repairs done to your vehicle and that they treated you with the utmost respect. Thank you for taking the time to leave Penske Toyota this wonderful review. We hope to see you back when needed.

June 07, 2023

I have been coming to this dealership for years love the service there it’s always five star and Cesar Medina was the one who helped me and he was so helpful and I would recommend him highly he. His service More

by joanie3377
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Report | Print
Jun 08, 2023 -

Penske Toyota responded

Hello, we're happy that you left us a five-star review and a recommendation for our services. It makes us happy to learn that our team always provides top-notch service. We appreciate your loyalty and look forward to assisting you again at Penske Toyota. Take care.

June 06, 2023

The wait time just to check in was horrible more than 1 hr do not recommend More

by Jose Aubert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Norsworthy
Report | Print
Jun 06, 2023 -

Penske Toyota responded

Jose, I would like to learn more about your recent visit to our Service Department. We pride ourselves on the high-quality standards we maintain here at Penske Toyota and I would appreciate the opportunity to speak with you about your feedback. Could you please reach out to me directly? Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

June 05, 2023

Very respectful and his sincerely very helpful in helping me solve my issues of concern More

by ana Eva s Yung
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Report | Print
Jun 06, 2023 -

Penske Toyota responded

Ana, thanks for sharing this five-star review with us. We're pleased to know that our respectful team was helpful in addressing your concerns. Customer satisfaction is our main goal here at Penske Toyota, and it pleases us to know that you were happy with our service. Please feel free to reach out if you should need any additional assistance.

June 03, 2023

Our service advisor Thomas offers the best customer service. he makes us feel at home, he is the best, that's why we trust to take our cars to this dealer!! Thanks Thomas we love you!! More

by Glenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
Report | Print
Jun 04, 2023 -

Penske Toyota responded

Hi Glenda. Nothing makes us happier than knowing you always receive the best possible customer service working with our Service Team. Thank you for your great review and for trusting us with your vehicles. Let us know if you need any further assistance, we are always here to help at Penske Toyota.

June 02, 2023

Great job. And the dealer was Luis Rodriguez. He was a great dealer. And my son was very happy. Thank you More

by Eleazar Garibay Jr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis rodriguez
Report | Print
Jun 02, 2023 -

Penske Toyota responded

Hello Eleazar, thank you so much for your kind feedback! We are happy to see that you had a great experience with our Sales Team and we welcome you back to Penske Toyota anytime.

June 02, 2023

Thomas was professional and kept me informed about my car throughout the process. He worked with me to coordinate a time that would work for both of us. He made sure I had transportation, which I truly appr More

by dshepherd173
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
Report | Print
Jun 04, 2023 -

Penske Toyota responded

Hello, thank you for your fantastic feedback. We are so glad that you received informative, professional service at Penske Toyota and it would be our pleasure to assist you with anything else.

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