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Penske Toyota

Downey, CA

4.8
1,665 Reviews
Call Dealership (562) 904-5600
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9136 Firestone Blvd

Downey, CA

90241

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1,665 Reviews of Penske Toyota

December 08, 2022

Thomas is an excellent service advisor , keeps me updated on any changes, and keeps our vehicles running like new. More

by Jesse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur Thomas
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Dec 11, 2022 -

Penske Toyota responded

Jesse, we are grateful that you chose Penske Toyota for your automotive needs. Our Service Team will always make sure you are informed, comfortable, and satisfied. Thank you for your business.

December 08, 2022

Service was prompt, efficient and thorough. I miss the shuttle service. Thanks for washing my car. More

by Lousaluteu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Velasco, Jennifer Norsworthy
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Dec 11, 2022 -

Penske Toyota responded

We appreciate your five stars and input. We're glad to learn that our Service Team was timely and efficient with the service on your vehicle. Thank you so much for being one of our valued guests, and we thank you for visiting Penske Toyota.

December 07, 2022

No complaints here, Nancy V was very prompt and kept me updated on my car. More

by Shery S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy V
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Dec 08, 2022 -

Penske Toyota responded

Shery, thank you for your positive feedback! At Penske Toyota, our Service Team knows how important maintenance is, so we're glad you enjoyed an attentive and efficient service experience. We value you as a customer and hope you continue to choose us for your automotive needs!

December 07, 2022

I am overwhelmingly satisfied with the spectacular and professional service I receive each and every time I visit the dealership in Downey. It is a honor to do business with them.thank you so much for al More

by Eret7577
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
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Dec 08, 2022 -

Penske Toyota responded

Thank you for the great rating. We are happy to see that your visits at Penske Toyota are always so pleasant and successful. Happy holidays!

December 07, 2022

The employee Alex he was gentle y patient with my service of my car. Thanks More

by Nuvia
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alex
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Dec 07, 2022 -

Penske Toyota responded

Thank you for trusting us with your vehicle. We at Penske Toyota are thrilled to learn our Service Team was gentle and patient during your recent visit. We will be honored to help you with any future servicing needs.

December 06, 2022

I had a great experience at Penske. Steven did a great job working with my issues with my car. Appreciate all the effort that was made to help my car be serviced. More

by Tati
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Caballero, Sean Weaver
Report | Print
Dec 07, 2022 -

Penske Toyota responded

Hello, Tati. Penske Toyota appreciates your kind words and amazing rating. We are very pleased to read that our Service Team member has provided you with quality service. We are always happy to help.

December 06, 2022

Your staff, Alex Ramirez, is very professional, knowledgeable, very honest, and very kind to his customers. More

by Emily
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
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Dec 07, 2022 -

Penske Toyota responded

Thank you for your kind words, Emily. We're happy we got the opportunity to work with you. We want all of our customers to feel this way when visiting Penske Toyota. Have a wonderful day.

December 05, 2022

I’m happy with their service and their customer service. The waiting it is long but are notified in advance specially if you don’t have an appt. More

by Maria rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon martinez
Report | Print
Dec 06, 2022 -

Penske Toyota responded

Hello Maria, thank you for the 5-star review! We appreciate your feedback and are delighted to learn you are satisfied with the service that our Service Team is able to provide you, as well as ensure that you are notified of the status of your vehicle during your visit. We hope you continue to choose us here at Penske Toyota for your vehicle's needs.

December 04, 2022

Great service awesome staff very professional always hepful very fast and good communication Steban is the best staff member there More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estaban arias
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Dec 05, 2022 -

Penske Toyota responded

Hi Jose, thank you for the great review of our Service Department! We are pleased to learn our Service Team was able to take care of your vehicle quickly and get you back on the road. Be sure to expect this high level of service, no matter what your needs are here at Penske Toyota.

December 02, 2022

The people were very courteous and tries very hard to make your wait time faster More

by Joycesoriano1154
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex, Emilio Flores
Report | Print
Dec 03, 2022 -

Penske Toyota responded

Thank you for taking the time to write about your positive and prompt experience with our Service Department. We look forward to assisting you in the future here at Penske Toyota.

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