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Penske Toyota

Downey, CA

4.8
1,665 Reviews
Call Dealership (562) 904-5600
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9136 Firestone Blvd

Downey, CA

90241

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1,665 Reviews of Penske Toyota

October 28, 2022

Esteban Arias has been one of the most knowledgeable and helpful tech advisor I have ever experienced. Really professional and honest personal, I highly recommend him on your next visit for any maintenance More

by rgutierrez25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Esteban Arias, Sean Weaver, Jennifer Norsworthy
Report | Print
Oct 28, 2022 -

rgutierrez25 responded

Esteban Arias has been one of the most knowledgeable and helpful tech advisor I have ever experienced. Really professional and honest personal, I highly recommend him on your next visit for any maintenance needed for your vehicles. Great job

Oct 31, 2022 -

Penske Toyota responded

Hello, we sincerely thank you for taking the time to share your thoughts with us! It is our Service Team's honor to have been able to offer a knowledgeable and attentive experience during your visit to Penske Toyota. We appreciate you choosing us for your future maintenance needs.

October 27, 2022

The service department is great! Alex Ramirez was able to get my car in to get diagnosed and fix. More

by Claudialaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
Report | Print
Oct 30, 2022 -

Penske Toyota responded

Hi, Thank you for taking the time to write about your experience with our Service Department. Here at Penske Toyota, we appreciate the feedback of our valued guests. Please feel free to contact us if you need any further assistance. We hope you have a wonderful day.

October 24, 2022

I been costumer for 4 years + and the last two visits with out appointment no one has even try to help me for at least couple hours till I go inside the office and ask for help. More

by Elchidodel2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben service advicer, Sean Weaver, Jennifer Norsworthy
Report | Print
Oct 26, 2022 -

Penske Toyota responded

Hello, I appreciate you bringing your service experience to my attention. You are a valuable customer, and I hope to speak with you regarding your interactions with our Service Team. When you have a moment, please contact me as I would like to discuss the details of your feedback. Kind regards, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

October 24, 2022

The associates need to better understand the extended warranty services. The parts my car needed were still under that warranty. More

by ShalenaM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Uroas
Report | Print
Oct 27, 2022 -

Penske Toyota responded

Hello, Thank you for taking the time to leave your feedback. We strive to provide our guests with the best experience possible and would like to learn more about your interactions with our Service Team. If you would like to discuss this further, please reach out to me at your earliest convenience. Best regards, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

October 23, 2022

Steven was very polite and professional will recommend this dealer ship and they were fast More

by Eternitymarie66
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steven
Report | Print
Oct 25, 2022 -

Penske Toyota responded

Hello, we are so glad you had a very polite and professional interaction with our staff here at Penske Toyota. Thank you for this terrific review and feedback.

October 22, 2022

Great good service and fast no problems with anything will be coming back for my car service More

by Janet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Medina
Report | Print
Oct 24, 2022 -

Penske Toyota responded

Thank you so much for taking the time to leave Penske Toyota with this great feedback. We look forward to your next visit and hope you have a terrific day. Take care.

October 22, 2022

Excellent service work and attention overall ,good people work in this Toyota dealer. Keep the good work More

by Cisneros.Francisco.j
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Esteban Arias
Report | Print
Oct 24, 2022 -

Penske Toyota responded

Hello. Thank you so much for your awesome review of Penske Toyota. We will definitely share this with our Service Team to let them know what a fantastic job they are doing!

Oct 24, 2022 -

Cisneros.Francisco.j responded

Excellent experience all the time when I take my car for service, once again keep the good work. Thanks Francisco Cisneros

October 21, 2022

This was an easy deal Isreal made no pressure to sell cuz was ready! This is my 3 car bought here More

by mcaskill_judi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Norsworthy
Report | Print
Oct 23, 2022 -

Penske Toyota responded

Hello. Penske Toyota is excited to read that you are on your third car-buying experience and that our Sales Team always makes dealing with us easy. We are honored to have your continued business. Thank you.

October 20, 2022

Brandon was very helpful and friendly. Definitely coming back to get my car serviced here More

by Benveniste98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Martinez
Report | Print
Oct 22, 2022 -

Penske Toyota responded

Hello! Thank you for your 5-star rating! We value you as a customer and hope to be of service to you again here at Penske Toyota.

October 20, 2022

Always great service at Penske Toyota of Downey. Really appreciate the great service department, especially Johnny Jimenez! More

by Brokerjeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Jimenez
Report | Print
Oct 22, 2022 -

Penske Toyota responded

Thank you, Jeff, for being one of our loyal customers here at Penske Toyota. We will be sure to share your review with our Service Department. Have a wonderful day!

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