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Penske Toyota

Downey, CA

4.9
1,749 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,749 Reviews of Penske Toyota

September 23, 2022

I loved the speed and efficiency my service attendant supplied. I had an emergency that same day and needed my vehicle quickly. He was very understanding and super helpful. That was the best experience More

by jimmy.elizabeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Esteban Arias
Sep 25, 2022 -

Penske Toyota responded

Hello. Penske Toyota is feeling proud when we read that we were able to assist you with your emergency and provided a fast, efficient, and super helpful turnaround time. We are happy to learn that you had the best experience with us. Thank you, and we appreciate your business.

September 22, 2022

I’ve bought vehicles at other dealerships but none compare to Penske in Downey. Daniel Vidales our salesman was exceptional . He explain in detail Eveything we needed to know about our vehicle. He wa More

by Tufkuki
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Vidales, Christina Morales
Sep 22, 2022 -

Penske Toyota responded

We here at Penske Toyota are thrilled to read that you enjoyed a thorough, honest, and knowledgeable car buying experience working with our exceptional Sales and Management Team. Thank you for your kind words and strong recommendation. Congratulations on your new vehicle. It was our pleasure to be of assistance to you, don't hesitate to reach out for any future needs.

More
September 20, 2022

This dealer is close to home that’s why I go there service is not what I paid for More

by mmrios7225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Advisor
Sep 21, 2022 -

Penske Toyota responded

Hello, We take our customer feedback very seriously and would like the opportunity to learn more about your service visit and three-star rating. Can you please send your preferred contact method to me? Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

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September 19, 2022

They replaced the brakes and spark plugs on my Camry. The service advisors are all helpful and I feel confident that is the best place to have my car worked on. More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Guzman
Sep 21, 2022 -

Penske Toyota responded

Hello Chris, thank you for your 5-star review about our Service Department. We strive to be helpful to all our customers. It was a pleasure to replace your spark plugs and brakes on your Toyota Camry. Keep us in mind for all your maintenance needs at Penske Toyota.

September 18, 2022

Great service , Isidro Zuniga our service representative was great very helpful, made our visit pleasant More

by Laura.I.Hernandez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Zuniga
Sep 19, 2022 -

Penske Toyota responded

Hi Laura. We are thrilled to receive your five-star review and learn that our helpful Service Department performed outstandingly. Thank you for choosing Penske Toyota and please contact us if you need further automotive assistance!

September 18, 2022

The customer service, interaction with the staff is always exceptional. Been coming here for over a decade and they’ve never ceased to please. More

by phil46and7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
Sep 20, 2022 -

Penske Toyota responded

Hello! Thank you for your 5-star rating. In order to deliver the best customer satisfaction possible, we try to set high expectations for ourselves. We're glad to see that you continue to receive a high level of customer service from our staff. If you have further needs or questions, please reach out to us here at Penske Toyota.

More
September 17, 2022

Toyota Of Downey provides excellent service, service advisers are well prepared and ready to attend you, gladly recommend Toyota of Downey More

by Jorgecorado510
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Naranjo
Sep 18, 2022 -

Penske Toyota responded

Hello. Thank you greatly for visiting our Service Team at Penske Toyota and recommending us for the way we deliver 5-star quality customer care. Have an awesome day!

September 15, 2022

They mean business,if they say your car is going to be really on Monday it will be really,very good personal More

by Hectorherrera6527
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Barrera
September 14, 2022

Great Service, I drive all the way from Rowland Heights to get my car serviced here. The wait is usually long but it’s worth it ! They’re a really busy service center and I understand that but the staff is More

by lizethtorresrn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Urosa
Sep 14, 2022 -

Penske Toyota responded

Hello! Our Service Staff cannot thank you enough for choosing Penske Toyota for your maintenance needs! Our goal is to not only meet your expectations but exceed them. Your loyalty to us is humbling and our Service Team is appreciative of your five-star review. Let us know if you have any questions, should any arise, and have a fantastic day!

More
September 14, 2022

Excellent service ! !! The workers who helped me out were so nice and patient. Thank you so much ! More

by Mariana83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy
Sep 15, 2022 -

Penske Toyota responded

Hello! We thank you for taking the time to leave a 5-star rating and share your positive experience with our Service Department. We hope you'll think of Penske Toyota next time you're in need!

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