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Penske Toyota

Downey, CA

4.9
1,752 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,752 Reviews of Penske Toyota

September 15, 2022

They mean business,if they say your car is going to be really on Monday it will be really,very good personal More

by Hectorherrera6527
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Barrera
September 14, 2022

Wonderful service, I appreciate the attention and kindness of the Penske team as well the clean areas and the coffee while I was waiting. More

by Luna9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aguilar Samuel, Sean Weaver, Jennifer Norsworthy
Sep 14, 2022 -

Penske Toyota responded

Hi! We here at Penske Toyota are so happy to know that your time with us was enjoyable and thank you also for the amazing review! It is our mission to provide a warm and comfy atmosphere that is nice to abide in while your vehicle is being serviced. Our team greatly appreciates your time and we desire to make every minute with us as pleasant as possible. Thank you again for being our valued customer and we invite you to come again in the future for any automotive needs you may have.

September 14, 2022

Great Service, I drive all the way from Rowland Heights to get my car serviced here. The wait is usually long but it’s worth it ! They’re a really busy service center and I understand that but the staff is More

by lizethtorresrn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Urosa
Sep 14, 2022 -

Penske Toyota responded

Hello! Our Service Staff cannot thank you enough for choosing Penske Toyota for your maintenance needs! Our goal is to not only meet your expectations but exceed them. Your loyalty to us is humbling and our Service Team is appreciative of your five-star review. Let us know if you have any questions, should any arise, and have a fantastic day!

September 14, 2022

Excellent service ! !! The workers who helped me out were so nice and patient. Thank you so much ! More

by Mariana83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy
Sep 15, 2022 -

Penske Toyota responded

Hello! We thank you for taking the time to leave a 5-star rating and share your positive experience with our Service Department. We hope you'll think of Penske Toyota next time you're in need!

September 13, 2022

Customer service is always the best here! Communicating with me is always quick and easy! More

by alexushernandez629
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
Sep 13, 2022 -

Penske Toyota responded

Thank you for your five-star review! We're glad our team always provides you with the best customer service. We appreciate your business and Penske Toyota looks forward to your next visit!

September 13, 2022

This place is great. Jerry always takes care of me when I go in, even without an appointment. The other advisors and staff are great as well More

by Adewardo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Guzman
Sep 13, 2022 -

Penske Toyota responded

Hello, our staff is always glad to take care of you whether you have an appointment or not here at Penske Toyota. Thank you kindly for this excellent review. Please do not hesitate to visit or call if you need anything at all.

September 12, 2022

I bring my car for service here because I bought it from Penske Toyota, and very happy with the service you provide if I had to buy another car I would definitely chose you. Thank you More

by calzadafrances7@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
Sep 12, 2022 -

Penske Toyota responded

This is excellent to see! Thank you for the five-star review and rating. We are delighted to know you are pleased with the level of service you receive from our team here at Penske Toyota, and we look forward to assisting you again in the future.

September 12, 2022

Last Friday (9/9/22), I brought my 2016 Avalon for servicing. I was met by one of the service advisors named Jerry, who explained to me what was wrong and what needed to be done to my car. He is a ver More

by alsim0114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Guzman
Sep 13, 2022 -

Penske Toyota responded

Hi. Thank you for your five-star review. We were happy to explain the details for service regarding your 2016 Toyota Avalon with professionalism and knowledge. Penske Toyota is pleased that you left happy that your car was ready in a short time, and we are honored to receive your A+ grade and recommendation.

September 10, 2022

Good customer service. Associates are always kind and helpful. Caesar M did a great job of addressing my issues and my suspension issues was fixed. They have always been wi More

by JustJoe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caesar M
Sep 11, 2022 -

Penske Toyota responded

Hello, we sincerely thank you for taking the time to leave a great rating and review! Penske Toyota is happy to see our Service Team was able to remedy repairs for your suspension at a great price. Thank you for making us your first choice for your automotive needs.

September 10, 2022

As soon I come for check up i notice workers star checking customers and soon I was in the office checking in service advisor was berry professional. and less then one hour y was out to pick up my ve More

by Joseasalas53Socio1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Huerta Zacarias
Sep 11, 2022 -

Penske Toyota responded

We are happy to hear that we could provide you with a timely service and a car wash at the end. Our Service Department here at Penske Toyota truly appreciates your feedback and looks forward to serving you again.

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