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Penske Toyota

Downey, CA

4.8
1,714 Reviews
Call Dealership (562) 904-5600
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9136 Firestone Blvd

Downey, CA

90241

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1,714 Reviews of Penske Toyota

June 02, 2022

Good employees and staff. They explain everything. The experience was good. I recommend it for sure. More

by maciasmigue91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Esteban Arias
Report | Print
Jun 03, 2022 -

Penske Toyota responded

Thank you so much for doing business with us. Your four-star review is truly appreciated.

June 01, 2022

Diego was the person who helped out when I got to the dealership. Very kind and friendly. Easy to speak to and was able to break down every for me and took the time to explain to me step by step what the More

by Steph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Ferrero
Report | Print
Jun 03, 2022 -

Penske Toyota responded

Hello Steph, Our Service-Team is glad to read that you had a great experience here at Penske Toyota of Downey. We are grateful to you for leaving this thoughtful feedback here on DealerRater. We appreciate you as a customer and are here for any future needs.

June 01, 2022

Excellent service, Done in an exact time it was promise, Service Representive could not ask for more. More

by Rfbecky35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
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Jun 01, 2022 -

Penske Toyota responded

Hello! Thank you for choosing Penske Toyota of Downey for your service needs. We are pleased to know that our Service Team was able to complete the work within the quoted time. Please let us know if there is anything else we can do for you.

May 31, 2022

Do not have to wait have long when you have appointment. Good estimate time on how it will take. More

by Le.larry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomad
Report | Print
May 31, 2022 -

Le.larry responded

Good estimate on what need to be done and how long it take to finished.

Jun 01, 2022 -

Penske Toyota responded

Hello -- We are pleased to learn you had a positive experience with our Service Team here at Penske Toyota of Downey. Thank you very much for adding this excellent recommendation on DealerRater. Have a great day!

May 31, 2022

Friendly hospitality good service great host of every one excellent information I think I’m gonna be going there on my next service More

by Ivan ortega
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro zuniga
Report | Print
May 31, 2022 -

Penske Toyota responded

Hi Ivan, we truly appreciate you taking the time to write such a nice review, and trusting us at Penske Toyota of Downey to take great care of your vehicle. We'll make sure you always get treated to top-notch service every time you visit.

May 29, 2022

Next to Disneyland, it's the happiest place on earth. ..when it comes to Vehicle repairmanship. More

by gwenmb1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheila Vasquez, Richard Tee, Josh, Shane and Juan Rodriguez
Report | Print
May 31, 2022 -

Penske Toyota responded

Hello! Thank you for choosing Penske Toyota of Downey for your service needs. We are pleased to know that our Service Team was able to make it feel like the happiest place on earth. Please let us know if there is anything else we can do for you.

May 28, 2022

Alex Ramirez provides excellent service. He worked with us on what we needed. We highly recommend this location. More

by Emily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
Report | Print
May 29, 2022 -

Penske Toyota responded

Hello Emily Penske Toyota of Downey is glad to know that you had a magnificent interaction with our staff. I am grateful to you for leaving this exceptional review here on DealerRater. Thanks for your business.

May 27, 2022

clean a good service personal friendly give good information the only thing i dont like they make to wait long time if you dont have app More

by chilango311
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
n/a
Report | Print
May 29, 2022 -

Penske Toyota responded

Hello, At Penske Toyota of Downey we're pleased to hear that you enjoyed our location and our friendly, knowledgeable, and personal staff. We appreciate your patience with regard to the wait times and hope to see you soon!

May 27, 2022

Muy buen servicio y atención conmigo la persona que me atendió muy amable y servicial More

by Vitayclau
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Salesperson
Report | Print
May 29, 2022 -

Penske Toyota responded

All of us are glad to read that you had such a good service experience with our employees. We appreciate you adding this thoughtful rating online and we look forward to your next visit.

May 29, 2022 -

Vitayclau responded

Gracias

May 27, 2022

I had a pleasant experience thanks to service advisor Edgar Naranjo. I recommend this location. More

by Segoviano0303
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Naranjo
Report | Print
May 29, 2022 -

Penske Toyota responded

Hello, At Penske Toyota of Downey we're delighted to hear that you had such a wonderful experience with our Service Team and grateful for your recommendations.

Jun 03, 2022 -

Segoviano0303 responded

Edgar Naranjo made my appointment pleasant as he thoroughly answered questions I had. He provided great service.

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