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Penske Toyota

Downey, CA

4.8
1,670 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,670 Reviews of Penske Toyota

May 03, 2022

Is clean the Guys that work there are very polite, My service was done within an hour. More

by Marisol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Norsworthy
May 04, 2022 -

Penske Toyota responded

Hi Marisol, thank you for visiting us at Penske Toyota of Downey. Glad to learn that our Service Team was able to handle your needs efficiently. We are here if you need us.

May 02, 2022

Thomas, is the best service advisor. Always a pleasure when dealing with him.. Did not appreciate getting harassed by lady wearing white coat approaching me asking personal questions bei More

by Ljtrillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas
May 08, 2022 -

Penske Toyota responded

Hello, I appreciate your feedback regarding your recent service visit. Given the opportunity, I would like to speak with you about your interactions with our team. Please reach out to me with your preferred contact information. Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

April 30, 2022

I really like this place. I was gone for a couple of years and now that I'm back I realized I missed the nice atmosphere, everyone here is very friendly and helpful. My serv More

by Eliserna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
May 02, 2022 -

Penske Toyota responded

Thank you for your great customer loyalty. We're pleased to know that Penske Toyota of Downey was missed by you. We strive to have a friendly and helpful Service Department for you to rely on during your visits with us. Thank you for leaving a high rating and positive feedback for us to look back on. Have a wonderful day, Eliserna.

April 30, 2022

Dan was great. Answered all my questions and helped me make the best decision for me and my family. Once our car was available he called us right away and we were a More

by mriverarn4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Lohsawat
May 02, 2022 -

Penske Toyota responded

We're happy to learn that you and your family are safe in your new Highlander that our Sales Team could provide for you here at Penske Toyota of Downey. Thank you for taking the time to give us some positive feedback. We thank you for your recommendations for future customers. We hope to see you again in the future.

April 29, 2022

No one is honest in there. All they do is rob you. No I will not recommend , thank you.! More

by Guzmanroxy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sheila , Sean Weaver, Jennifer Norsworthy
Apr 30, 2022 -

Penske Toyota responded

Hello, Your feedback is important to us here at Penske Toyota of Downey and I would appreciate the opportunity to speak with you to address your feedback. Please reach out to me directly. Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

April 29, 2022

Linh Lam, the feet manager is amazing. I wanted a specific minivan and he got me exactly what I was looking for. It was such great experience all around. Easy, straight forward, polite a More

by Benkotler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linh Lam
Apr 30, 2022 -

Penske Toyota responded

We're pleased that your visit here at Penske Toyota of Downey easy, straight forward, polite, and so much more. We look forward to seeing you again in the future, Benkotler. Thank you for the five-star rating.

April 29, 2022

Great service, and it was fast. And Edgar the service tech was excellent. Very efficient. More

by Michele-renee1963@att.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Naranjo
May 02, 2022 -

Penske Toyota responded

Hello. Thank you for recognizing our speedy and efficient Service Department. Our top priority of customer satisfaction here at Penske Toyota of Downey. We appreciate your positive review.

April 28, 2022

A very professional staff return car as promised. . The service manager Sheila is amazing along with her staff ! Thank you !! More

by claudiamiramontes6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHIELA
Apr 28, 2022 -

Penske Toyota responded

Thank you for the amazing review. We are so happy to hear the staff was so great. We are happy to assist with any of your future automotive needs at Penske Toyota of Downey.

April 28, 2022

I like the fact that there main concerned that I was satisfied with their service and that all my needs were taken care of. Thank you Johnny Jimenez and your team for the excellent customer service More

by Larry Morales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Jimenez
Apr 28, 2022 -

Penske Toyota responded

Larry, thank you for the great review. We are happy to assist with any of your future automotive needs at Penske Toyota of Downey.

April 28, 2022

Service department is amazing. Super sweet staff!! It is always a pleasure taking my car in for maintenance. They are honest and very efficient. More

by Amrivera84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Esteban Arias
Apr 29, 2022 -

Penske Toyota responded

Thank you for taking the time to share your 5-Star review with us. It sounds like you had a quick and efficient visit for maintenance on your vehicle. When it's time for your next service visit, the Penske Toyota of Downey team will be ready to assist you.

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