Peoria Ford

I have purchased many new and used vehicles over the years from many dealerships across the country and honestly Clayton was the most laid back, non high pressure, friendliest salesman I have ever dealt years from many dealerships across the country and honestly Clayton was the most laid back, non high pressure, friendliest salesman I have ever dealt with. He came in on his day off just for a minor thing that needed attention. Wow, never had a salesman do that before, usually one they get your money, that's it, but not here, service after the sale is key with them. Very down to earth guy and a pleasure to deal with. His sales manager Ash, was also a pleasure to deal with. Again very professional and closed the deal quickly and painlessly by getting me exactly what I wanted for my trade ( and I NEVER trade in vehicles ). I paid a fair price for my 2010 F150 SuperCrew and got a fair price for my trade. After tax, tags, title and license, etc. I paid no more than what I would have by purchasing it privately. And to boot I now have a certified per-owned awesome truck that I don't have to worry about. Even the finance guy, Justin was spectacular. Very courteous and professional. When we said no to some of the things they offer like alarm systems and extra warranties, he didn't push them on us. We were in and out in record time. There was one minor item that needed addressing as far as repair to the truck. I went into the service department and the tool care of it right away. I took it in just to ask if it was covered under the warrantee and they fixed it while I waited. I was pleasantly surprised at how quickly they fixed it and how professional they were. Overall I have to say that I am very pleased at how great this dealership is in all respects. I would recommend Peoria Ford to everyone and especially Clay, Ash and Justin. Thank you, Dave Nicastro Glendale, AZ More

I had a very pleasing and pleasant experience ay Peoria I had a very pleasing and pleasant experience ay Peoria Ford. David was very informative and got me a great payment on my new Explorer. he showed m I had a very pleasing and pleasant experience ay Peoria Ford. David was very informative and got me a great payment on my new Explorer. he showed me a lease to own program that was exactly what I needed. Everyone was very frendly and professional. I will recommend them to all my friends and Family. Thank you Peoria Ford ! More

Peoria Ford was great! Deeter listened to all of my concerns, kept me informed and took care of everything my vehicle needed, quick. The new waiting room is awesome! concerns, kept me informed and took care of everything my vehicle needed, quick. The new waiting room is awesome! More

Purchased my new F150 Platinum at Peoria Ford, so that is where I took it for service. No wait, everyone I came in contact with was polite and very helpful. Even the waiting room was comfortable! My service where I took it for service. No wait, everyone I came in contact with was polite and very helpful. Even the waiting room was comfortable! My service guy Jose was very helpful and got me in and out very quickly, much appreciated since I had another appointment I was trying to get to. The service director Tom made sure I was satisfied with everything, and thanked me for my business. I feel very good about this service department, I would recommend them to anyone. Thanks Peoria Ford! More

Went to the dealership in January and bought a used vehicle. 2 months later the cars cooling system broke down and they said that I would have to have it towed there and that they would pay no costs, vehicle. 2 months later the cars cooling system broke down and they said that I would have to have it towed there and that they would pay no costs, even though I told them what was wrong with it. In the end and $2000 later they still have done nothing at the requests of reimbursement for me. These people are twisted, mean, extremely rude, uncaring, do anything they can to get more money in their pocket. Their service department is a complete joke. I believe that they should have rebuilt their dealership with tax dollars, in hopes that they might have treated people better and with much better quality, rather than rip them off at every corner. I tell EVERYONE not to go there. I REPEAT DO NOT GO THERE!!!! There are a ton of better dealerships around the valley and will treat you a lot better. Whether you are spending $5000 or $100,000 they treat you like crap. PLEASE DON'T GO THERE!! More

I recently purchased a GT500 and I have never had so much fun buying a vehicle! The process was quick and efficient and they answered all of my questions, I was pleasantly surprised how knowledgeable the sal fun buying a vehicle! The process was quick and efficient and they answered all of my questions, I was pleasantly surprised how knowledgeable the salesman was about the car. Once we had an agreement on the price the manager walked me to the finance department and chatted with me while the finance manager was preparing the paperwork, which took about 15-20 minutes. Once the paperwork was signed I was taken to my new car and shown all of the great features. During this process the general manager was walking through the showroom and stopped to congratulate me on my new process as well as asking me if everyone took care of me. I will never buy from any other dealer, Peoria Ford has raised the bar on the car buying experience. Thank you to all employees that were involved with my purshase! More

We went into Peoria Ford to inquire about a price on an Escape advertized several times on a local television channel. I asked the first salesman who approached if they had the advertized vehicle at the ad Escape advertized several times on a local television channel. I asked the first salesman who approached if they had the advertized vehicle at the advertized price. He couldn't answer and wanted to walk the lot to look. 106 at the time and i said no, too hot to walk. We went inside and a while later another sales rep approached with the first man. He couldn't answer the question either. But asked if I cut the ad out? I said no, too hard to cut an ad off television. He was "annoyed" because I told him I was only interested in the advertized vehicle. Hence the third salesman, a manager. Still no answer. When I asked the question again, he was vague and said the car was a manual and condescendingly asked if could I drive a manual. I said indeed I could, but I wanted an automatic then followed with how much more it was and did he have it in stock. He said he'd have to order the manual?? At that point there was no doubt no one at Peoria Ford knew what they were doing or was deliberately being evasive and we left. I would not recvomend Peoria Ford. The don't represent Ford well nor appear honest. More

A year and a half ago I took a vehicle in for a trade and long story short, the terms I agreed on initially looked like the terms on the contract but what I didn't realize was that my vehicle trade was not e long story short, the terms I agreed on initially looked like the terms on the contract but what I didn't realize was that my vehicle trade was not even accounted for toward the overall value of what I was purchasing. Not only that, but my purchase was somehow contorted into a lease so I do not even own this vehicle now and after I am done with the lease I will still have to pay $12K to purchase it outright. I was actually told that I would own the vehicle outright at the end of my payments, not that I would owe another 12 grand. Between that and the $5k in equity in my trade in I was SCREWED. I signed the paperwork like a fool without going through the fine print with a fine tooth comb. Last week I decided to give them the opportunity to make things right and they tried pulling the same scam on me again except this time it was even worse, they tried tacking on over $7,000 in "fees" on a $23k vehicle over what the advertised sticker price for that specific vin number was on that car. They lied to me repeatedly and treated me like a moron. They are greedy and will do nothing but hassle you until you are so worn out then they will tell you what you think you are getting as good terms and have you sign the paperwork, and by that time you are so exhausted to see all of the fine print and not realize they gave you no deal, screwed you, and smiled while doing it. This time I not only did not purchase a vehicle, but instead filed a complaint with the BBB, I will never shop there again, and I am telling everyone I know to go across the street to Chevrolet or any other car dealer anywhere else. This place is beyond bad! They are truly the slimiest of salesmen. It's dealerships like Peoria Ford that give car dealers a bad name and make people cringe at the thought of going to buy a car. Stay away from Peoria Ford! More

I was working with Mike on purchasing a new ford raptor and trading in my platinum F150 he could've been any nicer and it looks like we'll have a deal before the end of the week, what a great place to do b and trading in my platinum F150 he could've been any nicer and it looks like we'll have a deal before the end of the week, what a great place to do business I look forward to all my getting my service done at Peoria ford as well. More

I had an appointment for 7:30 am but my car that morning was undriveable so had it towed to Peoria Ford. It was there by 8:10 am. I contacted them on line (pop-up person who interacts with you...turned out was undriveable so had it towed to Peoria Ford. It was there by 8:10 am. I contacted them on line (pop-up person who interacts with you...turned out to be useless), with a letter I sent with the tow truck driver, and then finally a phone call at 10:30 am,after waiting for hours to find out what the cost would be. He then called me back at 11:30. At that time the service assistant said I also needed some fluids changed and plugs replaced. I said I thought I just had those things done not too long ago. He said check my records and let him know. I called back less than 30 minutes later and he was unavailable and I got his voice mail and told him that the brake and power steering fluids had been flushed and changed less than nine months before and not to do them as I felt that something was very wrong here. He never called back as I had requested. I also said in this message to go ahead and do the plugs. Finally after not getting any call back I called at 4:35 pm and was told that the car would be ready at 7:30 pm but could not be picked up until the next morning (Saturday), that they had changed the fluids anyway and did not do the plugs. The next morning I called for their courtesy shuttle and after two hours no one showed. When I called again they said that driver had been very busy and that it was a courtesy not my privilege! My bill including the fluids was almost $2200!!! Also the shuttle driver told me they forgot to tell him, that he had been sitting around most of the morning in the break room and would have been to get me at 7 am if he had known. I got there finally at 12:15 pm the next day!!! I wrote three letters now, two to the service manager Mr. Dickson, and one to the service assistant. I got no response to any of my communications or complaints and it has been a month of waiting. I would go to Sanderson Ford, drive the extra distance and not use this place ever again! More