Peoria Ford

⭐️ 1 STAR — Extremely Disappointed with Peoria Ford I visited Peoria Ford today, September 12, 2026, and honestly, I left extremely disappointed. I first stopped by the Parts Department to inquire abo visited Peoria Ford today, September 12, 2026, and honestly, I left extremely disappointed. I first stopped by the Parts Department to inquire about a part, and I want to give credit where it’s due: the person who helped me was very helpful, professional, and took the time to assist me. Unfortunately, that was about the only positive part of my experience today. While I was there, I saw Peoria Ford’s advertisement for a “no-obligation appraisal” that included a FREE gas card, so I inquired about the promotion. I figured it was a simple offer, and since it specifically said “no obligation,” there shouldn’t be any issue asking about it. Well, apparently there was an issue. After I inquired about the offer, they did not want to honor the advertised gas card. And honestly, that really xxxxxx me off. If you’re going to advertise an incentive to customers, then HONOR THE xxxx OFFER. I’m not asking for anything unreasonable. I saw an advertisement, I asked about it, and I expected the dealership to stand behind what it advertised. Instead, I walked away feeling like the promotion was being used to attract customers and then conveniently wasn’t honored once someone actually asked about it. This isn’t even about the value of a gas card. It’s about the principle and the trust. If a business advertises something, customers should be able to expect that business to stand behind its own promotion. The Parts Department employee was great, and I genuinely appreciate the help I received there. Unfortunately, the way the promotional offer was handled completely soured my experience with Peoria Ford. If you don’t intend to honor an advertised promotion, don’t advertise it. Period. Very disappointing experience, and definitely something I will keep in mind before doing business with Peoria Ford again. More

Work is always performed perfectly and on time! Logan Roberts always explains everything in detail! Logan Roberts always explains everything in detail! More

Dropped my truck off with fuel pump issue on Sunday night along with several other cars. They were able to look at it on Tuesday, 3 days for the parts to arrive, and back to me on Friday. My extended warran along with several other cars. They were able to look at it on Tuesday, 3 days for the parts to arrive, and back to me on Friday. My extended warranty is just about over but covered all of this work which is great and made the wait a little easier deal with. More

Ford Rep Jason H. was very professional. My truck was repaired just fine. I will definitely go back. was very professional. My truck was repaired just fine. I will definitely go back. More

Tracy, David and Josh went above and beyond to make sure we were taken care of we were taken care of More

Logan Roberts in service is the best. He always takes time to make us feel welcome. He makes reasonable recommendations and helps prioritize our time and budget for repairs or service. He always takes time to make us feel welcome. He makes reasonable recommendations and helps prioritize our time and budget for repairs or service. He truly exemplifies “service with a smile!” More

Unfulfilled sales promises – Missing Tremor all-weather mats and Zaktek treatment I purchased a vehicle here on 06/27/2026, but the transaction remains incomplete because the dealership has failed to de mats and Zaktek treatment I purchased a vehicle here on 06/27/2026, but the transaction remains incomplete because the dealership has failed to deliver items promised at the time of sale. Specifically, I am still missing the front and back all-weather floor mats, and the vehicle has not received the Zaktek ceramic clear spray treatment that was part of the deal we made with our salesperson. The commitments made during the sales process have not been honored as of today, 07/28/2026. I have tried following up with both the salesperson, Danny Martinez and the service department, Nick Garcia, to get these final items resolved but have not received a reply after leaving messages. The service department had my vehicle for seven days to complete items that were part of the purchase (bed liner, bed cover, PPF, etc.) but did not finish or provide the mats and ceramic finish. I am leaving this review to warn other buyers to ensure absolutely everything is physically inside or applied to the vehicle before finalizing paperwork and driving off the lot. I will gladly update or remove this review once the dealership management contacts me, schedules the Zaktek application, and provides the missing floor mats. More

Horrible dealership. Scammed me in sales saying I got Gap but I did not. Only after I gave them a poor review they gave me my money back for the Gap so I would change m Scammed me in sales saying I got Gap but I did not. Only after I gave them a poor review they gave me my money back for the Gap so I would change my review. Now dealing with the service department is even worse. Having an oil change with my zak paint protection takes about 8 hours. I had a dead battery and then I found out the next morning when my car didn’t start again they forgot to replace the battery after all. I have had prescription sunglasses stolen, my kit for the locked lug nuts out of the vehicle but noticed months later so could not report. But this last service appointment will be my last I am actually relieved my free oil changes are over. Again, had the car all day long for an oil change and Zac paint touch up (which I am not sure they even did because the one small chip was still there when I picked it up). It started with waiting in line for 20 mins when they should have known I was just dropping the car off anyway, to have a new training person come out and check me in, not hearing back from them in seven hours, to find out the first time my bill cost with the oil additive I didn’t not approve, and then I get recommendations that they would barely have time to complete even if I wanted them. I told them I was not happy. Picked it up. Next day. My car gives me an alert that my car is overheating and completely at the hottest level. Let my car cool off and then discover my coolant reservoir is completely empty. I had to go to auto zone and fill it up. No leaks it has been fine since. So either they drained it to show me the all the things wrong with my car which only has 31,000 miles on needs and didn’t fill back up. Or because I was upset they did this. They called back when I texted did not apologize did not tell me bring back right then and they will make it right. Instead claimed something must of happened in the last 6 hours to completely drain my coolant!! Literally no spills under my car in the garage. Never buy a car there or go to service. At this point I wouldn’t even go there for free because I think they would ruin my vehicle. More

The service was completed on time, and the entire process was smooth and stress-free. If you’re looking for outstanding customer service, I highly recommend working with Adam Bertanalli. He is incredibly hel was smooth and stress-free. If you’re looking for outstanding customer service, I highly recommend working with Adam Bertanalli. He is incredibly helpful, friendly, and honest, qualities that are becoming harder and harder to find. More