Peoria Ford

Having just completed my first year in MBA school funds are tighter than usual so instead of taking my vehicle into the service shop I asked the parts individual what part would fix my problem with my flas are tighter than usual so instead of taking my vehicle into the service shop I asked the parts individual what part would fix my problem with my flashers. I went ahead and purchased the part thinking I had fixed the problem. I put in the part and the problem persisted. I went back to return and ask what else I might try to fix the problem and was informed that there are no returns on electronic items. After doing more research I found that I had been sold one of two parts that would fix the problem (it happened to be the more expensive one ~$160. I understand the policy when purchased, but will definitely not be back to purchase the Ford Raptor I want when I graduate. I guess $160 was an adequate amount to lose a customer for life... Just be aware of their return policies, because they are very strict and definitely not customer service oriented! I would recommend Bell Ford not too far away. I have had good experiences there. More

I went into this dealership looking for a certain colored Mustang. I told them I did not want another color, but they tried to persuade me anyway. Finally, they said they would do a dealer trade with a deale Mustang. I told them I did not want another color, but they tried to persuade me anyway. Finally, they said they would do a dealer trade with a dealer "down the street" and I would have my car in three days. I said I will sign the papers in three days when the car was there, and then they said that I wouldn't be guaranteed to get the car if I didn't sign the papers now. As I was signing the papers, tese three employees, Kiko, Ryan, and Beau were very unprofessional. Finally, they gave me a rental car to use until the Mustang came. Days later, I still hadn't recieved a call. So I called them asking if the Mustang had arrived. They said, "Yes, but sorry your loan wasn't approved. So we are going to need the rental car back." And that was it. No trying to persuade me or anything. I knew something was fishy, because I have bought two cars before this on my own and have really great credit. So, I called the dealership that it was supposed to be coming from. Sure enough, they sold the car that morning- right out from underneath me. This dealership was a HUGE waste of my time, and no help to me. I have NEVER received worse customer service ANYWHERE including McDonalds. This place is a joke. No wonder they have had to switch their dealership's name numerous times- because of the bad ratings and service. I do not recommend going to this dealership. There are plenty of other dealerships who will not waste your time like this one does. More

We bought a used car for our granddaughter. We only were going to spend $3,500.00 and ask if they had anything that inexpensive. Oh sure Eric said, I will bring one around. Then the sales manager entered going to spend $3,500.00 and ask if they had anything that inexpensive. Oh sure Eric said, I will bring one around. Then the sales manager entered into the picture, "we don't carry cars that "cheap",and we took this car for a drive anyway. The granddaughter loved it so we started to dicker. We talked to three salesmen and two sales managers. All became very pushy and rude. The salesman said they had a 1,000 mile or 30 day warrenty and a broken mirror would be repaired. At the signing I was told they did not offer a 1,000 mile and 30 day warrenty. I told them "that's what the salsman said" and if they didn't agree give me my check back and I tear up the sales agreement. One sale manage said oh no I will be back. They came back with a 30 day drive line (motor to transmission) warrenty, so I bought the car. We have called five or six time and still have not received any information on the mirror replacementt. I had purchased three other cars at "Sunset Ford" and had been very happy with their staff and service. We will not be returning but to get the mirror fixed. More