Peoria Ford

When i bought my car i called and Inquired about the price negotiating on the phone. Talking to the manager - i said i would buy the car at the price posted online less $1000. He said to come in and price negotiating on the phone. Talking to the manager - i said i would buy the car at the price posted online less $1000. He said to come in and we would make that deal. I drove 45 minutes all the way from Tempe. When i came in they added a non negotiable $2500 zaktek service which is absolutely worthless. Zaktek is the single biggest ripoff that the car industry has come up with. Not only does it not do anything, but they won't give you a quote on how long the service will take and want your car for the whole day. I left and told them how dissatisfied i was and did not buy the car. About 3 weeks goes by and the manager calls me. We negotiate the terms over the phone and i demand that i don't pay for zaktek. He agrees. When i get back to the dealership they drew up a contract THAT INCLUDED ZAKTEK and above the price we agreed to on the phone. They also ran my Credit and tried to finance me even though i came in with my own financing. I did not permit them to apply for financing - but they did anyway. I had 3 hard inquiries on my credit when i only should have had 1. About to leave and never come back the manager agrees to lower the price by $500 and throw in a few free detailings. I have detailed hundreds of cars in my life and i would be embarrassed if i did the quality of detailing that they gave me. I have only used one because it was so bad. When i finally sign the contract the sales guy is furiously typing on his keyboard and i ask him What he is doing. He said 'making sure that the details are all kosher'. He left for a second and he was in fact NOT making sure all the details were v kosher but rather talking xxxx about me and saying 'SOLD SOLD SOLD!!!!!!!1!' This is an absolute joke of a Ford dealer. Zaktek is a ripoff, the manager is a liar, their sales guys are jerks. Stay away, stay far away. I am a savvy negotiator and skeptical person. I can only imagine how much they take advantage of people who are not those things. More

I made the horrible mistake of going to this dealership. I purchased a new key fob for a 21 Edge. It cost over $300 for the item and cutting the key and I was lead to believe the programming was included. I purchased a new key fob for a 21 Edge. It cost over $300 for the item and cutting the key and I was lead to believe the programming was included. NOPE, AFTER the fob had been cut I learned at the appointment it would be ANOTHER $100 for programming. OK, round 1 to Peoria Ford for duping the customer. After 90+ minutes the fob was finally completed. HOWEVER during that time I was threatened with arrest for trespassing, was told my 30 day old cabin air filter needed replacing among other "services" sent to me by text. I told them I couldn't wait for any further services based on a simple programmin taking over an hour and a half. Probably take these guys 2 weeks to complete simple maintenance for a much higher price. Bait and switch operation, try to replace good parts to make money off unneeded services and threatening an unhappy customer with arrest pretty much says what type of operation this is, silence the customers. ONE TO AVOID. More

Always friendly and professional here, from service to sales, everyone has been great. Thank you! sales, everyone has been great. Thank you! More

VERY DISHONEST! !! Customer BEWARE STAY AWAY FROM PEORIA FORD!!! Went to Peoria Ford because low beam headlights were not working. They tried to charge me $482.88 !! Customer BEWARE STAY AWAY FROM PEORIA FORD!!! Went to Peoria Ford because low beam headlights were not working. They tried to charge me $482.88 just to replace the bulbs. We already were faced with a $209.95 “diagnostic evaluation” to tell us what we already knew. We paid the ransom to get our car out and went to AutoZone. We paid $44 for both lights and the saleswoman even installed them for us. Peoria Ford is a horrible dealership. They are not truthful and try to take advantage of people. More

We bought a black ops from this dealer back in December 2023. We are still waiting for parts. Light bar never worked. They destroyed our tires with a bad rotation. I will NEVER buy from this dealer. They h 2023. We are still waiting for parts. Light bar never worked. They destroyed our tires with a bad rotation. I will NEVER buy from this dealer. They have zero communication!!!! Poor service department. I regret spending 113,000 on a car from this dump! Go elsewhere!!!!! They have very poor service in all areas. Run away!!!! Just run!!!! More

had great service customer relationship was excellent would definitely go back. Thanks. Forward for a great experience. would definitely go back. Thanks. Forward for a great experience. More

I had the pleasure of receiving exceptional support from Cliff during my recent visit to Peoria Ford, and I must say it was a top-notch experience. From the moment I walked in, Cliff and I engaged in multip Cliff during my recent visit to Peoria Ford, and I must say it was a top-notch experience. From the moment I walked in, Cliff and I engaged in multiple discussions about my beloved Mustang throughout the entire process. His commitment to keeping me informed with constant updates truly stood out. The journey began with the quick service team, and when my Mustang required some extra attention, it seamlessly transitioned to another department. What sets Cliff apart is his proactive approach in keeping me in the loop regarding every new development. His communication was not only informative but also conveyed a genuine sense of politeness and professionalism. Before this experience, I had reservations about entrusting my vehicle's maintenance to a dealership, as I always held the belief that they might be more interested in their bottom line than customer satisfaction. However, my interaction with Cliff completely shattered those preconceptions. He added a very personal touch to the service, which made me feel valued and appreciated as a customer. My experience with Cliff at Peoria Ford was not just about great service; it was about building a relationship and ensuring that my Mustang received the best care possible. I couldn't be happier with the outcome, and I'm now looking forward to referring my friends to bring their Fords to this dealership. Thank you, Cliff! More

Had a short block replaced in my 2018 Ford Fusion October 2022, which Ford covered because it was a problem they were having with Fusions. In late August 2023, with only around 35,500 miles on the car (aroun 2022, which Ford covered because it was a problem they were having with Fusions. In late August 2023, with only around 35,500 miles on the car (around 5000 after the new short block), the car died on a busy highway. It was towed to Peoria Ford. About a week later the service department called stating “a rock” had shred the timing belt and broke a sensor. They said this was “road hazard” and not covered by the Extended Warranty we had purchased from them or Ford. We were told we would need to pay for the repair. We had several conversations about how this could happen, especially when there is a shield that protects the belts. The service manager refused to listen, stating it’s a common occurrence. He did not produce the belt or rock, but did come up with “a belt” later (not sure if that was our belt or someone else’s). We had no choice but to pay and bring our car home. We consulted an expert. The unbiased expert who has decades of owning a Ford dealership and service department stated that absolutely wouldn’t happen. He immediately said that would occur if the belt wasn’t put on with the correct tension, which is what we had questioned the service manager on. I wish I had looked at the reviews for this dealership or service department, but I now understand why their reviews are so incredibly poor. I agree with other reviewers, I will not return nor recommend Peoria Ford! They are happy to sell you a vehicle, but after that, buyer beware! More

Used Car department aside from Dalida and Andrew lack customer service and are just outright dishonest. Terrible experience for my daughter who was a first time purchaser of a truck. Finance dept was dis customer service and are just outright dishonest. Terrible experience for my daughter who was a first time purchaser of a truck. Finance dept was dishonest and kept trying to nickel and dime us. More