Peoria Ford

Used Car department aside from Dalida and Andrew lack customer service and are just outright dishonest. Terrible experience for my daughter who was a first time purchaser of a truck. Finance dept was dis customer service and are just outright dishonest. Terrible experience for my daughter who was a first time purchaser of a truck. Finance dept was dishonest and kept trying to nickel and dime us. More

eoria Ford Shameful! Instead of admitting they made a mistake they would rather charge you for something you don’t need! Is this how they treat all disabled senior women? Instead of admitting they made a mistake they would rather charge you for something you don’t need! Is this how they treat all disabled senior women? Or everybody? Took my F250 in for a recall and oil change. After three days I had to leave a message to see if it was done; I got a text back saying the oil change was done but the recall couldn’t be completed due to my heated steering wheel. Shortly after picking it up alarms and warning light started coming on saying “service advanctrac and hill decent fault”. I immediately called an talked to the advisor and the service manager explaining I needed it looked at right away because it’s the only vehicle I have and I live 1.5 hours away. I got there at 7am and at 10:30 they told me it wasn’t anything they did but it needed an additional part at $1400.00. After asking to talk to the GM I was told he wasn’t there, but after I big enough stink he “magically” was there! I outright ask him if the tech started to do the recall then realized it wouldn’t work on my heated steering wheel. He assured me me no, but he could help me a little on the cost of the work. Yet another joke! I told him no! Immediately I went down the street to the Chrysler dealership where I know a tech and within 10 mins my truck was fixed and have had no issues. So the Ford tech had started the recall in some capacity then after realizing he couldn’t do it put it back together but did not recalibrate my steering wheel throwing my traction control out of whack. MORAL OF THE STORY: DON’T go to Peoria Ford! More

My Ford Mach E had no AC. I called around to 4 nearby dealerships and none of them were able to get my car in for service for over a week. However, when I called Peoria Ford, I called around to 4 nearby dealerships and none of them were able to get my car in for service for over a week. However, when I called Peoria Ford, Carlos answered the phone and got me right in. They gave me a brand new Bronco as a loaner and had my car fixed under warranty in 3 days! What an awesome experience!!! More

We have had a fleet truck in there since April because of an issue by Ford manufacture. It took them all this time to get a part. Then since my car has been sitting in the Arizona heat for months it has a ba an issue by Ford manufacture. It took them all this time to get a part. Then since my car has been sitting in the Arizona heat for months it has a bad battery and they are charging me 600 dollars for it plus they said I need work on my brakes! Our 2019 Ford 150 has a bad Cam Phase that after googling on the web this Cam us a faulty item and Ford is stick it to consumers by making them pay to fix fords problem. We are ready to file a complaint with the FTC for unfair business practice and contact a lemon law lawyer More

This dealership is terrible on sales. Their sales measured absolute mean spirited person. I sold cars for 20 years and if I treated customers like he did my dealership would have run me o Their sales measured absolute mean spirited person. I sold cars for 20 years and if I treated customers like he did my dealership would have run me off the first day. Then they pawn me off on I guess the general manager who knows he didn't introduce himself, his name was Rob and he said if they got to the number I wanted which they did. But after being berated by the sales manager about my credit score and how come it was so low and that he didn't think he could get to the number I wanted at the last minute he said he could get there. But he never wrote it down and he never put it in writing, which tells me it would have came back you know $10 or $15 higher than what I was willing to pay per month and he would whine and cry if I was only $15. Salesman Nick was great. The sales manager who didn't introduce himself was a complete rear end. And if he worked at the dealership I work for they would have fired him on day two for that attitude. And Rob give me some song and dance about how they put so much time in, most time they put into it was about 30 minutes and the rest of the time they were looking for my key so I could go home. It's been 45 minutes waiting him to find a key they were blaming on somebody else had. But it was seriously showed up on this Rob's desk. Like I said sold cars for over 20 years, both Fords and Chevrolets both new and used and the dealerships I work for would have ran this cat out of town. More

If you somehow believe that they are truly sorry for your disappointing experience -then you will also get scammed by Peoria Ford. They will not return your phone calls and they will have no remorse to make disappointing experience -then you will also get scammed by Peoria Ford. They will not return your phone calls and they will have no remorse to make it right. Michael England ,who performed the scam that was set up in a bait and switch by the salesman, would not talk to us again. Ford headquarters apparently doesn't care as long as they sell cars. The Arizona Attorney General has also failed to require them to correct their illegal practices and scamming of customers. I find it hard to believe the number of employees that continue to work there knowing that they are a part of these illegal practices which will continue as long as no one stops them. Don't let it happen to you. More

Would never recommend this dealership. I am submitting this complaint because I feel have no other choice. I have reached out and left three messages at Peoria Ford after two months late I am submitting this complaint because I feel have no other choice. I have reached out and left three messages at Peoria Ford after two months later I a call back from Beverly Woodhull to resolve an issue and was advised someone would call me back no call was received. Called back again two weeks later she placed a manager on the line to advise of the situation. The manager said I would receive a call back month later no callback. I am asking for the following to rectify the situation and honor the original sales agreement made $41,343.63 that I have signed document showing the agreement. That does not include not charging me $1200.00 more for a repair that was needed from the prior owner when I was taking delivery of the vehicle. Does this make sense? I have bought may other vehicles from other dealerships with never having pay for a prior owners repairs that are needed on the vehicle. I am in the process of contacting the Attorney General’s office, BBB and FTC for fraud and misrepresentation. More

The worst experience with Customer Service. There is no follow up from the Service department or "Management." I dealt with Jacob in the service dept who would go all day before giving any upda There is no follow up from the Service department or "Management." I dealt with Jacob in the service dept who would go all day before giving any update on my vehicle even though he had the answers I was needing. Even went so far as to tell another person at Dodge that they needed to call me instead of him with an update even though he was overseeing my vehicle issues. Left multiple messages with the General Service Manager who is never at the dealership, or any Manager for that matter. Ivan and Julio in the pre-owned department cannot return any phone calls. Peoria Ford put this vehicle I purchased not even 4 months ago on the lot without fully inspecting it-there have been multiple other issues. And they refused to cover any of the cost. Even insinuated that I caused damage to the vehicle with wiring that was done. They dismissed any and all concerns that I was trying to address. Do not give this Dealership the time of day because they clearly do not value their customers time. More