Peoria Ford | Page 32

I have never written a review in my life, this will be my first. A month or so ago Peoria Ford offered me 76k on trade for my truck. I did not end up buying at that time. On 5-12-2022 I called on an f450 tru first. A month or so ago Peoria Ford offered me 76k on trade for my truck. I did not end up buying at that time. On 5-12-2022 I called on an f450 truck, I was told the price was 111k and they repeated 76k trade for mine… come on down they said, so I did, I could make those numbers work. When I got there and waited an hour, the truck price was 116k (20k markup) and 68k trade (min trade on mine is $72k) MSRP on the new truck is $96,910. There is a banner hanging on their wall that states “Lowest prices and more for your trade” That is not true. I would have bought their truck that day. They could sell my truck for 80k all day long and make 12k profit + 20k over MSRP, real nice payday. Funny fact, the person who ordered it would have paid MSRP, I walked in 2 hours after he declined the truck. They did share the fact that another customer paid 150k and didn’t squawk. Not a good place to go. Thanks. C More

Very unhappy with service received in trying to purchase a new vehicle. I have purchased 2 cars from them before and had no issues. I made an appointment to come into the dealership last week to view and te a new vehicle. I have purchased 2 cars from them before and had no issues. I made an appointment to come into the dealership last week to view and test drive a car...when I get there the car is at the body shop. Time wasted. Finally went in and saw car today and magically the price went up $4995. I told them I wasn’t paying another 5k for made up fees...it is on the sticker they say. Really I printed a copy of it from their website and nowhere does it state there is another $5000 in costs. I guess because I’m a woman they think I am stupid and won’t complain. Wrong!!! This is false advertising and I will be filing a complaint with the AZ Attorney General. Disappointed that I wasted so much time on this. Left without a new car but happy I didn’t get taken to the cleaners! More

Purchased a brand new F-150 from Peoria Ford. All is well until it needed service. The service department is terrible. Don't keep appointments. No communication. Inefficient. Pretty much a All is well until it needed service. The service department is terrible. Don't keep appointments. No communication. Inefficient. Pretty much a circus. 2-3 hours for oil change. You'll waste more time here than at a doctor's office More

Disappointed doesn't even begin to cover it. After spending hours with Matt and the Assistant Manager (who acted as if we were great friends, thanked my husband for his current service in the US After spending hours with Matt and the Assistant Manager (who acted as if we were great friends, thanked my husband for his current service in the US Army, and congratulated me on my pregnancy), they failed to advise me of any body damage to the 2019 Ford Expedition I purchased. The front bumper has multiple paint chips, and the front headlight is cracked along the edges. The wireless charger inside the vehicle does not stay connected, losing and regaining connection every few seconds. None of these flaws were ever disclosed to us. In fact, we were told about this great service called ZAKTEK that would keep our paint perfectly clean and not chipped. Speaking off, Matt and the AM advised us that we could visit any Ford and have the ZAKTEK reapplied for the one-time initial cost. We have since been advised that this isn't true. We were also originally told we would be given $8,000 for my trade-in vehicle, but at the last minute, they switched the total given to $7,000. We were also told Matt would fill the tank with gas and, on a lighter note, the AM would buy our lunch. None of this happened. We were made all of these grand promises until my signature was on the dotted line - immediately afterwards, we were nothing. We also requested to see new 2022 Ford Explorers - and we were told we could so we could explore leasing options, but we were never permitted to see those vehicles. We were shown old, crappy Explorers that weren't in any way aligned with what we described as wanting, as if we were being forced to purchase the Expedition. They then advised they didn't have a single 2022 vehicle on the lot, which seems pretty odd since their website reflects they DO have those vehicles. Unless, you know, there's false advertising on their website, which wouldn't surprise me given the reviews I'm reading here. I reached out to Peoria Ford this morning for assistance in these matters and - shocking - no response. I paid over $60,000 for a vehicle that was not in the condition described. I'm furious and will personally ensure everyone I can reach out to knows to stay far away from Peoria Ford. Guess I now know why so many websites have this place rated so poorly. Despicable. More

I was having problems with my new 22 F 250. My sales rep Blake, got me connected to Michael Quinton in the service department. Quinton stuck with my problem until it got resolved. He even put My sales rep Blake, got me connected to Michael Quinton in the service department. Quinton stuck with my problem until it got resolved. He even put up with me, which is a job in itself. But with his determination Ford finally got it fixed. Thanks Quinton and the service department at Peoria Ford. More

Absolutely awful experience! My fiancé and I drove 2 hours after being told the vehicle we were interested in was never there. Kyle wasted our time and gas. Will never do busines My fiancé and I drove 2 hours after being told the vehicle we were interested in was never there. Kyle wasted our time and gas. Will never do business with this location and rethinking whether we will do business with Ford. More

Recently purchased a truck and the finance team (Michael England) added an additional 4K to my loan while spreading the term out so I would not see an increase in the monthly payment. He also lied when he e England) added an additional 4K to my loan while spreading the term out so I would not see an increase in the monthly payment. He also lied when he explained the loan and term. Watch out for Michael and don’t let him scam you. Last time I ever purchase a vehicle from this place! More