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Peoria Ford
Peoria, AZ
1,023 Reviews
Peoria Ford has delivered automotive and customer service excellence for over two decades. Serving the West Valley and its surrounding cities, Surprise, Avondale, Glendale, Carefree and more, we offer one of the highest volumes of new Ford cars for sale in the Phoenix metro area. But it's not just our fantastic collection of cars that has customers coming back to us time and again.
Along with our incredible assortment of 2024 F-150s, Explorers, Mustangs, and other popular models, we provide customer service that's second to none. In fact, thanks to our high customer satisfaction ratings, we've earned the Ford President's Award. We know how car dealerships are perceived and know that the unfortunate reality is most people dread going onsite to shop for cars. We strive to turn this completely around - pun intended. Purchasing a car is an investment that shouldn't be done in haste or with little research, so we encourage customers to read reviews and car comparisons like the ones we provide right on our website.
Then when it comes time to visit our Phoenix-area Ford dealership, customers can get a real feel for aspects like performance, the comfort of the seats, the power and clarity of the audio system, the feel of the interior surfaces and other important facets before making a purchase. During this process it's our duty to ensure that you are treated with the utmost care and respect, never pressured and provided with the details you need to know about everything from features and package upgrades to lease offers and more.
Shopping for a car should be fun, even more than fun, actually. It should be exciting. And when you visit to browse our selection of new Ford cars for sale, we feel confident that you'll be excited by the vehicles you explore, the competitive prices you see marked on the windshields AND how you're treated. The same holds true if you're in search of used Ford cars for sale near Phoenix. We have one of the largest collections of used and Certified Pre-Owned Ford models in the county and we can assist you in finding the perfect one for your needs.
When it comes to the array of services we offer, we can pretty much take care of it all. From routine oil changes to intricate transmission and engine work, our mechanics have the tools and know-how to get the job done. Visit us for car repair in Peoria and even feel free to bring in your motorhome or fleet vehicle - we're one of the only dealers that offers commercial and RV repair in the Phoenix metro area.
Stop by soon to browse new and used Ford cars, and other brands and models for sale or schedule an appointment online for your next service! Whether for sales or for service, when you make us your Phoenix-area Ford dealer you won't regret it!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 9:00 PM
Tuesday 7:30 AM - 9:00 PM
Wednesday 7:30 AM - 9:00 PM
Thursday 7:30 AM - 9:00 PM
Friday 7:30 AM - 9:00 PM
Saturday 7:30 AM - 9:00 PM
Sunday 9:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,023 reviews
November 11, 2021
Awful customer service from the finance team. I sent him several emails with the information they needed for the new car loan he kept stating he didn't receive it. He finally got it somehow. Then I asked hi several emails with the information they needed for the new car loan he kept stating he didn't receive it. He finally got it somehow. Then I asked him what was going on with the car loan for the car I traded in since they had never asked for that info. My car payment was due the week after. He told me to just pay it even thought they were paying the loan off. Still a few weeks later I don't show it's been paid. Then 4 days after I bough my car the battery went out and I had to replace it. They would not. I had put 11 grand down with a trade in and was treated awful and have still not gotten an answer on the car loan for the trade in. I would never recommend anyone here. If the battery would have died within the first 2 days I would have taken it back. More
by mollyolly87
Employees Worked With
Kellett - finance
October 02, 2021
Did get good deal . Service department good . Customer service is bad. Received many lies. They insulted my intelligence. Don't buy here. I bought the truck new and found out it had no spare tire. They e service is bad. Received many lies. They insulted my intelligence. Don't buy here. I bought the truck new and found out it had no spare tire. They ended up getting me one but it was used and they tried to tell me that it was new an that they don't put used tires on as a spare. But there's did. They have insulted me intelligence. More
by Gdzugan45
Employees Worked With
Beverly, Rob Hubler
August 25, 2021
Purchased a Ford raptor worked with Cade and Nick I live out of state and my state doesn’t have sales tax Michael Rousch their finance guy fraudulently charged me sales tax in the sales agreement he folded out of state and my state doesn’t have sales tax Michael Rousch their finance guy fraudulently charged me sales tax in the sales agreement he folded in half and didn’t show the terms. During the sale Cade said he would detail the truck and gave me a slip that was in writing that it would be detailed because there were coffee spills on the dash and white marks. When my truck arrived 2 1/2 weeks after my initial purchase the truck wasn’t delivered they kept promising different dates . I spoke to Doug their manager he said Cade sent a check for the detail and the sales tax they charged he said it was overnighted. It’s been three weeks and still no check. I am filing a formal complaint tomorrow regarding fraud with ADOT and attorney generals office. Michael Rousch the finance guy added additional $3,700 warranty to my agreement without my knowledge and isn’t cancelling it even though I have it in writing that he will. I had another one of their supposed managers call me today threatening me in text messages that if I wrote a review about Peoria Ford I will have consequences and that he will destroy My business and my name because he has my personal information. Please don’t make the mistake I did by coming here and buying from a dishonest dealership run by sleazy fraudsters! More
by RaptorSVT007
Employees Worked With
Nick, Cade Hall, Michael Roush, Doug, Jason
August 07, 2021
I agreed on a price with Hayden the salesman and the manager and said we will be in at four to get it Hayden made an appointment for a four and we were there at four and they say sorry the truck sold ho manager and said we will be in at four to get it Hayden made an appointment for a four and we were there at four and they say sorry the truck sold horrible communication horrible for selling a car when people are on their way and did all that agreeing with paper and emails worst place ever More
by Rapin
Employees Worked With
Hayden
July 31, 2021
Wanted to know the 'Out the door" price of a car listed for site on their site, They refuse to give that out instead just wanting you to come in. I emailed and asked the same thing. I received a reply aski for site on their site, They refuse to give that out instead just wanting you to come in. I emailed and asked the same thing. I received a reply asking if I wanted to come in. They will not give you a price which leads me to believe the car isn't really there or they intend to add the ridiculous extra fees now that some unethical dealers add (ie, paint and tint protection, reconditioning fee, etc.) These guys are what gives car dealers a bad name. All I wanted to know was the price before I drove all the way there. Reading all the other reviews online I am glad I didn't waste my time to go there. GO ANYWHERE ELSE More
by bigthunder17
Employees Worked With
Alejandro Camarena
July 14, 2021
DO NOT go there! Poor communication, costumer service and untrustworthy. They pretended to do diagnostics, tried to charge $150 without ever giving me a quote and told me I needed to replace a part that was untrustworthy. They pretended to do diagnostics, tried to charge $150 without ever giving me a quote and told me I needed to replace a part that was damaged. It would cost over $1200 and take at least 5days or more. I declined, took my car somewhere else and $160 and 1h later, everything was fixed. There was nothing damaged, only needed a new battery. I really doubt any diagnostics were done, tried to charge a lot of $$$ and kept my car for almost 2 days. Extremely disappointing with Ford Peoria More
by DL01
Employees Worked With
CL
July 12, 2021
Brought my wife’s car in to be fixed $1000.00 later same issue. I feel like it’s impossible to find a reliable mechanic anymore. If you google the issue you can probably figure it out. Super irritated being issue. I feel like it’s impossible to find a reliable mechanic anymore. If you google the issue you can probably figure it out. Super irritated being that a FORD dealer can’t figure this out. More
by tsmith
Employees Worked With
Commercial service
July 05, 2021
Another dealership where the word SCAM lurks from every shadow, and crevice. They'll tell you what you want to hear, then it evaporates before your very eyes. Avoid Peoria and the Surprise dealership, al shadow, and crevice. They'll tell you what you want to hear, then it evaporates before your very eyes. Avoid Peoria and the Surprise dealership, also. M.D. More
by Davis
Employees Worked With
Pat Hickey
