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Peoria Ford

Peoria, AZ

4.1
1,023 Reviews
Peoria Ford has delivered automotive and customer service excellence for over two decades. Serving the West Valley and its surrounding cities, Surprise, Avondale, Glendale, Carefree and more, we offer one of the highest volumes of new Ford cars for sale in the Phoenix metro area. But it's not just our fantastic collection of cars that has customers coming back to us time and again. Along with our incredible assortment of 2024 F-150s, Explorers, Mustangs, and other popular models, we provide customer service that's second to none. In fact, thanks to our high customer satisfaction ratings, we've earned the Ford President's Award. We know how car dealerships are perceived and know that the unfortunate reality is most people dread going onsite to shop for cars. We strive to turn this completely around - pun intended. Purchasing a car is an investment that shouldn't be done in haste or with little research, so we encourage customers to read reviews and car comparisons like the ones we provide right on our website. Then when it comes time to visit our Phoenix-area Ford dealership, customers can get a real feel for aspects like performance, the comfort of the seats, the power and clarity of the audio system, the feel of the interior surfaces and other important facets before making a purchase. During this process it's our duty to ensure that you are treated with the utmost care and respect, never pressured and provided with the details you need to know about everything from features and package upgrades to lease offers and more. Shopping for a car should be fun, even more than fun, actually. It should be exciting. And when you visit to browse our selection of new Ford cars for sale, we feel confident that you'll be excited by the vehicles you explore, the competitive prices you see marked on the windshields AND how you're treated. The same holds true if you're in search of used Ford cars for sale near Phoenix. We have one of the largest collections of used and Certified Pre-Owned Ford models in the county and we can assist you in finding the perfect one for your needs. When it comes to the array of services we offer, we can pretty much take care of it all. From routine oil changes to intricate transmission and engine work, our mechanics have the tools and know-how to get the job done. Visit us for car repair in Peoria and even feel free to bring in your motorhome or fleet vehicle - we're one of the only dealers that offers commercial and RV repair in the Phoenix metro area. Stop by soon to browse new and used Ford cars, and other brands and models for sale or schedule an appointment online for your next service! Whether for sales or for service, when you make us your Phoenix-area Ford dealer you won't regret it!
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9130 W Bell Rd

Peoria, AZ

85382

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Showing 1,023 reviews

June 24, 2021

I wish I'd found this site and read the reviews before going there. Like most on here, I think we were treated poorly, lied to, and ripped off. Found out they make more money from used cars than new, so t More

by AZBobcat
Customer Service
Friendliness
Price
Recommend Dealer
No
Jun 25, 2021 -

Peoria Ford responded

Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. We can assure you that your data and information is never shared with anyone other than your lender. We are unable to identify you by this screenname but we would like the opportunity to speak with you to address you concerns. Please contact Beverly Woodhull,our Customer Relations Director, at 855-971-8355 at your earliest convenience.

June 22, 2021

11 Days with my F150 Shelby 20 w / service department, no proactive follow up, no loaner, small ford recall issues, extremely disappointed. easily avoided, a complete waste of time More

by Jbooneh
Recommend Dealer
No
Employees Worked With
Johnny; Justin
June 20, 2021

Great Ford dealership the sales team was very pleasant,knowledgeable and very helpful. I got the truck I wanted,big Doug and the finance guy worked hard for me and I am very grateful for the out More

by mskinn3851
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Konieczny
Jun 21, 2021 -

Peoria Ford responded

Thank you for your positive feedback!

June 18, 2021

Absolutely worst place for First or any car, got quoted 10K over Msrp for a 2021 0 mile car. Its a shame since the dealership has many options, too bad the salesman there only care about getting you out fa More

by Bobby
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joey, Rob Hubler
Jun 22, 2021 -

Peoria Ford responded

Bobby, we aim for fair, competitive pricing on our vehicles. We're always willing to try and find a way to get customers the best deal possible, and we're sorry that you are dissatisfied with our prices. We are unable to identify you by this screenname but we would like to speak with you to get information about your visit so we can address your concerns. Please reach out to me, Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience.

June 15, 2021

Total Scam artist, will tell you what you want to hear to sell you a vehicle. Once purchased you'll find out how much you were lied to. From sales to finance, don't believe a word they tell you or you'll jo More

by Jim Cozzolino
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michelle
Jun 16, 2021 -

Peoria Ford responded

Jim, our goal is to deliver a 5-star experience for every customer and it’s discouraging to hear you feel this way. We would like the opportunity to speak with you to get some information to address your concerns. Please contact Beverly Woodhull, our Customer Relations Director at 855-971-8355 at your earliest availability.

June 04, 2021

Very friendly and helpful staff. Very easy to work with staff very knowledgeable and answered all questions when asked. Helped us find just the right car for us. More

by Normajeanpew
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug
Jun 07, 2021 -

Peoria Ford responded

Thank you for your positive review!

May 30, 2021

Last week i made an online reservation for a 25K service on a used 2018 Ford Edge that I had purchased late last year from another non-Ford dealer. It was an easy and quick process to make the reservation. More

by happy rv man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johney Haines
Jun 01, 2021 -

Peoria Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

May 29, 2021

I had such a seamless and professional sales team today. From start to finish, it was a great job all around. I got exactly what I wanted in the vehicle, big Doug was awesome. Rob and discount Doug as More

by Michael Lopez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Hubler
Jun 01, 2021 -

Peoria Ford responded

Michael, thank you for your positive feedback!

May 28, 2021

Peoria food is an awesome place to find just about any Ford you are looking for. Big Doug is the best sales person I’ve encountered. I’m grateful for his and everyone else’s help there at Peoria Ford More

by Andrew
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler, Big Doug, Rob Hubler
Jun 01, 2021 -

Peoria Ford responded

Andrew, thank you for your positive feedback, from all of us here at Peoria Ford!

May 27, 2021

I will NEVER go there again!! 25 words is not enough to explain my horrible experience which is all they give you !!! Twitter worthy review More

by WilensP
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Don't know his name
May 27, 2021 -

WilensP responded

I went to Peoria Ford with my son to help him buy a car, a young man I assume sale's person ran up to us immediately and I asked him to give us a minute because my son and I were discussing what we wanted to look at, the sales person said I can't just leave you out here alone to vandalize our cars, I was so shocked at what he said to us I just stood there for a minute trying to process it and than we left immediately and went somewhere else where we did purchase a car. FYI, my credit score is 800+ and my car credit is as good as it gets, you should train your associates not to profile your customers because you really never know who you have standing in front of you! Shame on you !!!

May 28, 2021 -

Peoria Ford responded

We are sorry to hear your experience was less than satisfactory. We would like to speak with you to better understand the situation, but we cannot find any record of your visit using this screenname. Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience.

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