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Peoria Ford

Peoria, AZ

4.1
1,025 Reviews
Peoria Ford has delivered automotive and customer service excellence for over two decades. Serving the West Valley and its surrounding cities, Surprise, Avondale, Glendale, Carefree and more, we offer one of the highest volumes of new Ford cars for sale in the Phoenix metro area. But it's not just our fantastic collection of cars that has customers coming back to us time and again. Along with our incredible assortment of 2024 F-150s, Explorers, Mustangs, and other popular models, we provide customer service that's second to none. In fact, thanks to our high customer satisfaction ratings, we've earned the Ford President's Award. We know how car dealerships are perceived and know that the unfortunate reality is most people dread going onsite to shop for cars. We strive to turn this completely around - pun intended. Purchasing a car is an investment that shouldn't be done in haste or with little research, so we encourage customers to read reviews and car comparisons like the ones we provide right on our website. Then when it comes time to visit our Phoenix-area Ford dealership, customers can get a real feel for aspects like performance, the comfort of the seats, the power and clarity of the audio system, the feel of the interior surfaces and other important facets before making a purchase. During this process it's our duty to ensure that you are treated with the utmost care and respect, never pressured and provided with the details you need to know about everything from features and package upgrades to lease offers and more. Shopping for a car should be fun, even more than fun, actually. It should be exciting. And when you visit to browse our selection of new Ford cars for sale, we feel confident that you'll be excited by the vehicles you explore, the competitive prices you see marked on the windshields AND how you're treated. The same holds true if you're in search of used Ford cars for sale near Phoenix. We have one of the largest collections of used and Certified Pre-Owned Ford models in the county and we can assist you in finding the perfect one for your needs. When it comes to the array of services we offer, we can pretty much take care of it all. From routine oil changes to intricate transmission and engine work, our mechanics have the tools and know-how to get the job done. Visit us for car repair in Peoria and even feel free to bring in your motorhome or fleet vehicle - we're one of the only dealers that offers commercial and RV repair in the Phoenix metro area. Stop by soon to browse new and used Ford cars, and other brands and models for sale or schedule an appointment online for your next service! Whether for sales or for service, when you make us your Phoenix-area Ford dealer you won't regret it!
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9130 W Bell Rd

Peoria, AZ

85382

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Showing 1,025 reviews

May 28, 2021

Peoria food is an awesome place to find just about any Ford you are looking for. Big Doug is the best sales person I’ve encountered. I’m grateful for his and everyone else’s help there at Peoria Ford More

by Andrew
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler, Big Doug, Rob Hubler
Jun 01, 2021 -

Peoria Ford responded

Andrew, thank you for your positive feedback, from all of us here at Peoria Ford!

May 27, 2021

I will NEVER go there again!! 25 words is not enough to explain my horrible experience which is all they give you !!! Twitter worthy review More

by WilensP
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Don't know his name
May 27, 2021 -

WilensP responded

I went to Peoria Ford with my son to help him buy a car, a young man I assume sale's person ran up to us immediately and I asked him to give us a minute because my son and I were discussing what we wanted to look at, the sales person said I can't just leave you out here alone to vandalize our cars, I was so shocked at what he said to us I just stood there for a minute trying to process it and than we left immediately and went somewhere else where we did purchase a car. FYI, my credit score is 800+ and my car credit is as good as it gets, you should train your associates not to profile your customers because you really never know who you have standing in front of you! Shame on you !!!

May 28, 2021 -

Peoria Ford responded

We are sorry to hear your experience was less than satisfactory. We would like to speak with you to better understand the situation, but we cannot find any record of your visit using this screenname. Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience.

May 03, 2021

Peoria Ford was running a promotional giveaway. I received a mailer and called the number listed. I was told i won one of 4 prizes. I had a call from salesperson Raymond who set me an appointment at More

by Lou
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Hubler
May 04, 2021 -

Peoria Ford responded

Lou, we are disappointed to hear about this and our team should have made sure you received your gift card. We would like to speak with you but are unable to identify you by just this first name but please reach out to me, Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience.

May 06, 2021 -

Lou responded

Beverly, thanks for reaching out. I am willing to hear what you have to say and have tried calling you at the phone number you provided a couple of times over the course of the day today 5/5/21. However, i was unable to reach you as your voice mailbox was full. I was finally told by the receptionist that you could be reached by email only at this time. She did give me your email address so i will give that a shot.

May 14, 2021 -

Lou responded

Here is an update for everyone. As stated in my response on 5/5/21, i follwed through with sending an email to Beverly Woodhull's company email, realized i had neglected to include my phone number and immediately sent a follow up email with my number so she could reach me. As of this evening 5/13/21 she has not bothered to try to contact me. I can only conclude that her initial response was not genuine but rather for show so everyone thought she actually was trying to right a wrong. Again, it seems Peoria Ford Does not care about doing the right thing, I stand by my initial review and opinion of them. Not a place i would recommend for anyone to buy a car or have service work done. I would go to a reputable dealer that actually cares about customers

April 28, 2021

Buying process went nice and easy. Finance lied to me Buying process went nice and easy. Finance lied to me about what they sold me on their so called “service contract”. Been 6 months still have no pap More

by Ryan
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Hubler
April 19, 2021

Been buying cars for years and this dealer has been by far the worst experience, from sales to finance to service. They do not care about you, no matter what you heard on the radio. Also, do not be fooled More

by Christian Zayas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales, Finance, Service
Apr 22, 2021 -

Peoria Ford responded

Christian, thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. Please reach out to me, Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience.

April 16, 2021

Sorry, won't be going back there and won't recommend them. Used car dept was more like the traditional used car rip off centers than a professional car dealer. First they added on stuff I didn't want ra More

by Bob
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Hubler
Apr 19, 2021 -

Peoria Ford responded

Bob, we always want our customers to have a great experience and we’re disappointed to hear of this. We are unable to identify you by this screenname so please contact Beverly Woodhull, our Customer Relations Director, at 855-971-8355 at your earliest convenience.

April 14, 2021

Great experience with my salesman and dealership staff. Recommend Peoria Ford for any purchase. Friendly quality professional service is what my definition is for this dealership :) More

by RudyP78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Hubler
Apr 15, 2021 -

Peoria Ford responded

Thank you for your positive feedback!

March 24, 2021

I have a 2017 Ford Edge I purchased out of state to use at my home in AZ. Fortunately Peoria Ford is close to my home. Service there has been nothing short of excellent. Started with a bad windshield & i More

by John S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Croner
Mar 25, 2021 -

Peoria Ford responded

John, our reputation is one of our top priorities. Your positive review is what we are always striving for!

February 16, 2021

Definitely your old school rip off used car salesman atmosphere there. They try to jack you for everything and anything.terrible place to buy a car. The salesperson was rude and the manager was even wor More

by steviea21974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Blake, Doug Konieczny
Feb 17, 2021 -

Peoria Ford responded

Our goal is to always deliver great customer service on quality vehicles at a great price so we are disappointed to hear you left our dealership feeling this way. We are unable to identify you by this screenname but we would like the chance to speak with you to get information on your visit so we may address your concerns. Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience.

January 26, 2021

Have us an amazing deal on a brand new Ford Ranger. Our salesman Garrett was more than helpful and the atmosphere was comfortable. The one complaint I have is the finance manager (I believe his name is Mik More

by slcgirl23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Konieczny
Jan 27, 2021 -

Peoria Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

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