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Peoria Ford
Peoria, AZ
1,025 Reviews
Peoria Ford has delivered automotive and customer service excellence for over two decades. Serving the West Valley and its surrounding cities, Surprise, Avondale, Glendale, Carefree and more, we offer one of the highest volumes of new Ford cars for sale in the Phoenix metro area. But it's not just our fantastic collection of cars that has customers coming back to us time and again.
Along with our incredible assortment of 2024 F-150s, Explorers, Mustangs, and other popular models, we provide customer service that's second to none. In fact, thanks to our high customer satisfaction ratings, we've earned the Ford President's Award. We know how car dealerships are perceived and know that the unfortunate reality is most people dread going onsite to shop for cars. We strive to turn this completely around - pun intended. Purchasing a car is an investment that shouldn't be done in haste or with little research, so we encourage customers to read reviews and car comparisons like the ones we provide right on our website.
Then when it comes time to visit our Phoenix-area Ford dealership, customers can get a real feel for aspects like performance, the comfort of the seats, the power and clarity of the audio system, the feel of the interior surfaces and other important facets before making a purchase. During this process it's our duty to ensure that you are treated with the utmost care and respect, never pressured and provided with the details you need to know about everything from features and package upgrades to lease offers and more.
Shopping for a car should be fun, even more than fun, actually. It should be exciting. And when you visit to browse our selection of new Ford cars for sale, we feel confident that you'll be excited by the vehicles you explore, the competitive prices you see marked on the windshields AND how you're treated. The same holds true if you're in search of used Ford cars for sale near Phoenix. We have one of the largest collections of used and Certified Pre-Owned Ford models in the county and we can assist you in finding the perfect one for your needs.
When it comes to the array of services we offer, we can pretty much take care of it all. From routine oil changes to intricate transmission and engine work, our mechanics have the tools and know-how to get the job done. Visit us for car repair in Peoria and even feel free to bring in your motorhome or fleet vehicle - we're one of the only dealers that offers commercial and RV repair in the Phoenix metro area.
Stop by soon to browse new and used Ford cars, and other brands and models for sale or schedule an appointment online for your next service! Whether for sales or for service, when you make us your Phoenix-area Ford dealer you won't regret it!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 9:00 PM
Tuesday 7:30 AM - 9:00 PM
Wednesday 7:30 AM - 9:00 PM
Thursday 7:30 AM - 9:00 PM
Friday 7:30 AM - 9:00 PM
Saturday 7:30 AM - 9:00 PM
Sunday 9:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,025 reviews
November 19, 2020
I have purchased four vehicles from the Peoria Ford dealership. There are two mains issues that I am currently dealing with. 1. I’ve purchased my vehicle this past August. According to my contract, dealership. There are two mains issues that I am currently dealing with. 1. I’ve purchased my vehicle this past August. According to my contract, I have a seven months deferment on my payment. Ford sent me a check to cover only six months of payments. I have text one of the employees Tyler Huber, and he told me that he has to talk to his supervisor. It’s been over three months now, and I have not received any information. Now it is to the point, that Tyler, doesn’t even return my text messages. Totally unprofessional! 2. My wife got in a car accident in early October, we need a copy of her GAP insurance paperwork to move our claim forward. We have reached out to Peoria Ford for over a month now. Now we are being told that we were talking to the wrong employee (a different Tyler), and know if would take an additional 2-3 weeks to receive the paperwork. My wife was on the phone yesterday and the employee was really rude. Once again totally unprofessional! My advice to anyone thinking about purchasing a vehicle through Peoria Ford, please think twice before you do. They are the nicest people when you are in the buying process, but once the deal is done, good luck with trying to get anything else done. I would suggest that you take your business elsewhere. More
by Ty
Employees Worked With
Tyler Hubler
November 07, 2020
Curiousity got me into Peoria Ford. Wanted to check out their 2019 F-150 King Ranch. Chris was amazing, helpfull and went above and beyond to accomodate me by allowing me to do what I wanted to do. Fantast their 2019 F-150 King Ranch. Chris was amazing, helpfull and went above and beyond to accomodate me by allowing me to do what I wanted to do. Fantastic customer service! More
by Raki77PHX
Employees Worked With
Chris Vincent
October 30, 2020
Thank you Doug! I loving my ride. The Peoria Ford is best place I needed vehicle. I am Excited to driving for taking big the step and opportunities school place I needed vehicle. I am Excited to driving for taking big the step and opportunities school More
by Sparty707
Employees Worked With
Doug Konieczny
October 19, 2020
Good service, good selection , my salesman was very professional , friendly and would highly recommend Peoria ford I’ve heard good and bad about the company man everything was great professional , friendly and would highly recommend Peoria ford I’ve heard good and bad about the company man everything was great More
by manny’s
Employees Worked With
Barry Holdaway
October 14, 2020
My mother purchased her 2nd vehicle with Peoria Ford in June 2020 and there was a manufactures defect with a raised passenger dashboard panel. She reported this and returned to the dealership days after th June 2020 and there was a manufactures defect with a raised passenger dashboard panel. She reported this and returned to the dealership days after the purchase and the vehicle was inspected and was told the part was ordered. It took calling numerous times for the part to be ordered 32 days later. When the vehicle returned for a oil change last week 5 months after the initial notification the service representative stated the appraiser had to inspect the vehicle and it needed to be left at Peoria Ford for 8 weeks before the part was ordered. I called today and spoke with Quentin and he was very rude and evaded my questions such as; why does she need to leave her vehicle and especially 8 weeks, has the part really been ordered, and if there was any timeframe for the part to be delivered. I called back to obtain the part number that was ordered and Kevin refused to provide it and told me that the person that ordered it would have to call me back. I contacted a local autobody company and they said they needed to know the exacted part that was ordered by Peoria Ford, however they should have the needed part in 3 weeks because of the delays normally would be 1 week. Peoria Ford until this is resolved I will not stop seeking fair service and resolution. More
by sirodnaej
Employees Worked With
Kevin, Adam
September 25, 2020
One of the worst car purchase experiences I've ever had. I am a cash buyer from another state and I inquired with the sales team about an Audi they had listed. To say the employee I spoke with lacked refine I am a cash buyer from another state and I inquired with the sales team about an Audi they had listed. To say the employee I spoke with lacked refinement based on first impression is an understatement, but the end result confirmed that. I courteously stated to the salesman, Thomas, that I had been let down twice this summer by dealerships after I stressed to them the importance of just giving me a real idea of what the vehicle looks like and needs because I am not there to see it myself. Many salesmen say the same thing, "This is a really clean car" and then after having a third party inspection done you find out there were all sorts of undisclosed cosmetic and mechanical issues. Thomas did his best to walk around the vehicle sharing what he saw and I was satisfied enough to take the next steps. After an argument between the salesman Thomas and the manager, Cade about the final sales price, while I was on the phone listening to the whole banter, I agreed to the asking price with a slightly reduced dealer handling fee and offered to put a deposit down to hold the vehicle until the next morning. However the sales manager Cade declined my deposit and told me "If you're willing to schedule and pay for a pre-purchase inspection and can close on the vehicle tomorrow I'll hold it for you and get the car across the street to the Audi dealer". I told him, "absolutely" and immediately called the Audi dealership next door to schedule a pre-purchase inspection and contacted a transport company for a shipping quote. The next morning, 2 hours after the pre-purchase inspection was scheduled I get a text saying "the car sold last night, sorry man". Are you kidding me? I replied expressing my distaste and the sales manager Cade called me. He told me there was a customer in the sales room at the same time I was talking to them the previous evening. Then he arrogantly asked me, "You're in business, what would you do if you had a customer in person who was interested versus a customer out of state that wasn't a guaranteed purchase?" I responded telling him, "Yes I am in business and I would NEVER do this to someone. I offered a deposit, which is money in hand, and you didn't accept it. But you gave me your word that you would hold it over night if I were to pay for the inspection, to which I obliged." Don't decline taking my deposit and tell me you will hold the vehicle for me.... just be honest so I can either suggest alternatives or move on. Or tell me there's someone else there looking. Cade went on to tell me "We're the top selling Ford dealer in AZ for a reason buddy". We're not buddies, and it's clear the reason is obviously because you will unscrupulously do whatever you have to do to sell a car. I'm sure we'll find the car we're looking for, but the whole thing is unbelievable especially after asking for honesty and expressing my prior experiences. Hopefully I'll find a dealer somewhere with an ethical approach to car sales, unlike Peoria Ford... More
by Speedybee
Employees Worked With
Thomas, Cade
September 10, 2020
The service department at Peoria Ford keeps me from considering purchasing another vehicle there. I can understand one glitch on some kind of issue - glitch is simply the only way to describe the inep considering purchasing another vehicle there. I can understand one glitch on some kind of issue - glitch is simply the only way to describe the inept customer service. Just a sampling of missteps - scheduled an online appt for recall work several weeks ahead of desired date; showed up early for appt, checked in, sat down with a cup of coffee, only to find out they didn't have me on the schedule and didn't have the part; had dealer oil change service, showed a coupon on my phone only to be told I had to print it for coupon to be honored; called the phone number on the postcard for recurring service work, waited on hold, gave identifying information, told that service advisors like to schedule that work directly, told my name and number would be forwarded to service department for call back, and finally called the dealership myself three weeks later to schedule. I just can't imagine why, even though it is the closest Ford dealer to my home, I would by my Mustang replacement at Peoria Ford. I get it that dealership's service departments are notorious for over selling and I can manage my response to that. This kind of careless, nonchalant customer service just seals the deal for me - with another Ford dealer. More
by Mustang Luv
Employees Worked With
Service Dept
August 30, 2020
Thomas Knox did an awsome job. Picked my Mustang GT out online. Went in and less than 4 hours walked out. Nice job Tommy. (With my Mustang GT). online. Went in and less than 4 hours walked out. Nice job Tommy. (With my Mustang GT). More
by Phil Ball
Employees Worked With
Thomas Knox, Doug Konieczny
August 14, 2020
Hi Everyone,I just wanted to let you all know that I had Hi Everyone, I just wanted to let you all know that I had a great experience dealing with Josh C; of Peoria Ford. I live in Pennsylvania. TrueCar onl Hi Everyone, I just wanted to let you all know that I had a great experience dealing with Josh C; of Peoria Ford. I live in Pennsylvania. TrueCar online search brought me to this dealer. He helped me from the start of my inquiry to the end with professionalism, patience. I would like to tank Josh and Peoria Ford. More
by joeN
Employees Worked With
Josh C.
August 10, 2020
This team of professionals worked their butts off to get the deal we wanted Even on a dealer trade !!! It truly is home of the most for your trade and it was worth the drive from East Gilbert. If you nee the deal we wanted Even on a dealer trade !!! It truly is home of the most for your trade and it was worth the drive from East Gilbert. If you need a deal let these pros handle it for you !! Julie McNeeley loves her New 2020 Eclipse SEL More
by jakedupont
Employees Worked With
Linda Dominguez, Jonathan Stewart, Pat Hickey, Doug Konieczny
