Peoria Ford

Disappointed with the service dept I took my 2019 Ford Explorer in for service because the front passenger door was not closing correctly. The door made a loud popping sound when opened I took my 2019 Ford Explorer in for service because the front passenger door was not closing correctly. The door made a loud popping sound when opened and had to be slammed for the door to close successfully. I took my vehicle twice, and both times the service reps acted like the issue was non-existent. They did change the lock hatch and stated they had fixed the problem. I later noticed the issue was not fixed and wrote an email to the manager. Not only have I not been contacted regarding the email sent six days ago, but we also ended up taking the explorer to a different dealership, and within a day, the issue was fixed. My husband and I have purchased three vehicles from Peoria Ford and have recommended several family members who have also purchased several cars. I am very disappointed with the way I was treated and am sad to say they have lost a loyal customer. More

Arrogant Fraternity Atmosphere Took vehicle in for safety recall & asked to have them check charging unit that had been flashing red while it was there. Carlos told me nothing was Took vehicle in for safety recall & asked to have them check charging unit that had been flashing red while it was there. Carlos told me nothing was wrong with it and when I asked why it was flashing red, he asked me ‘did your car not come with an owners manual’? And ‘I’m not a mechanic’ Then the ‘manager’ Keith comes over and claims he heard conversation and Carlos did not say that. When I told him the keys were in it, just fix it he charged at me and said ‘no one talks to me that way!’ and to get my car off ‘his lot’. This is all after hearing the service advisors make fun of an older gentleman who was having tech issues with his Raptor and a heavyset person who they doubted could fit in her vehicle. If you like unprofessional fraternity atmosphere this is your choice for service shop. More

Flat out Liars and thieves Went in on 9/11 lookin at a used 2016 Nissan Versa. Price on THEIR website was listed at 9,155$ (I knew it didn’t include fees) we go in and check the Went in on 9/11 lookin at a used 2016 Nissan Versa. Price on THEIR website was listed at 9,155$ (I knew it didn’t include fees) we go in and check the car out with berry (he’s the salesman that helped in the absolute best way he could and none of this is his fault). I loved the car it had a few dents and scratches on it, the radio display wasn’t working, and the key couldn’t be taking out of the ignition without a wrestling match. Long story short after the test drive berry gives me the first offer for the car. Which to my surprise is not listed at 9,155$ as it is in their website, But it’s actually retailed at 10,480$ and that’s RETAIL, and after taxes the doc fees were added on we had an ending price of 14,380$. To make all matters even worse, they offered to give only 100$ for my trade in. None the less we walked from that deal cuz why on earth would I even consider negotiating that disaster... my god. And to end our final time at ford at we pulled up again the second time because we forgot our papers we brought in and a dealership employee driving a customers car into the service area decides to back up only using his rear view mirrors and rear ends my fathers car, he then gets out and proceeds to blame it on us for speeding through the parking lot. Which isn’t even possible considering all the cars that are in a dealership parking lot. None the less they’re saying it’s our fault, and then they filed a claim on my fathers insurance flat out lying about what had happened. To wrap all this up, go to any other dealer first and leave ford More

TERRIBLE SERVICE CONTINUES AFTER A 5 MONTH BATTLE LAST DEC TO FIX THE TRANSMISSION ON A CAR MY MOM BOUGHT FOR MY WIFE BUT DID NOT DRIVE ! SAT IN GARAGE LAST 5 MONTHS 26 MILES L AFTER A 5 MONTH BATTLE LAST DEC TO FIX THE TRANSMISSION ON A CAR MY MOM BOUGHT FOR MY WIFE BUT DID NOT DRIVE ! SAT IN GARAGE LAST 5 MONTHS 26 MILES LATER TRANSMISSION IS BAD AND UNFORTUNATELY I CANT WAST ANYMORE TIME FIGHTING THIS DEALER SHIP BUT I CAN TELL YOU THEY ARE LIARS FROM THE OWNER DOWN ! More

Horrible service dept run by a real jerk They never touched my truck for the first 5 days and we never heard back from anyone until I left a stern voice message for the horrible service direc They never touched my truck for the first 5 days and we never heard back from anyone until I left a stern voice message for the horrible service director Keith Covey on the 5th day. They had the truck for warranty repair for 13 days, didn't fix the problem, when we called back telling them the truck was not fixed, jerk Keith Covey told us not to bring the truck back to his service department. We wouldn't anyways because they were so terrible, seems to be dishonesty going on there, advisor says one thing, director Keith Covey says the opposite.... Bought 3 new trucks from them in the past 18 months, you'd think the GM Pat Hickey would have returned my call after hearing of the terrible Non-service coming out of his service department, and his jerk of a service directors mouth.. Worst service experience I've ever had. More