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Peoria Ford
Peoria, AZ
1,024 Reviews
Peoria Ford has delivered automotive and customer service excellence for over two decades. Serving the West Valley and its surrounding cities, Surprise, Avondale, Glendale, Carefree and more, we offer one of the highest volumes of new Ford cars for sale in the Phoenix metro area. But it's not just our fantastic collection of cars that has customers coming back to us time and again.
Along with our incredible assortment of 2024 F-150s, Explorers, Mustangs, and other popular models, we provide customer service that's second to none. In fact, thanks to our high customer satisfaction ratings, we've earned the Ford President's Award. We know how car dealerships are perceived and know that the unfortunate reality is most people dread going onsite to shop for cars. We strive to turn this completely around - pun intended. Purchasing a car is an investment that shouldn't be done in haste or with little research, so we encourage customers to read reviews and car comparisons like the ones we provide right on our website.
Then when it comes time to visit our Phoenix-area Ford dealership, customers can get a real feel for aspects like performance, the comfort of the seats, the power and clarity of the audio system, the feel of the interior surfaces and other important facets before making a purchase. During this process it's our duty to ensure that you are treated with the utmost care and respect, never pressured and provided with the details you need to know about everything from features and package upgrades to lease offers and more.
Shopping for a car should be fun, even more than fun, actually. It should be exciting. And when you visit to browse our selection of new Ford cars for sale, we feel confident that you'll be excited by the vehicles you explore, the competitive prices you see marked on the windshields AND how you're treated. The same holds true if you're in search of used Ford cars for sale near Phoenix. We have one of the largest collections of used and Certified Pre-Owned Ford models in the county and we can assist you in finding the perfect one for your needs.
When it comes to the array of services we offer, we can pretty much take care of it all. From routine oil changes to intricate transmission and engine work, our mechanics have the tools and know-how to get the job done. Visit us for car repair in Peoria and even feel free to bring in your motorhome or fleet vehicle - we're one of the only dealers that offers commercial and RV repair in the Phoenix metro area.
Stop by soon to browse new and used Ford cars, and other brands and models for sale or schedule an appointment online for your next service! Whether for sales or for service, when you make us your Phoenix-area Ford dealer you won't regret it!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 9:00 PM
Tuesday 7:30 AM - 9:00 PM
Wednesday 7:30 AM - 9:00 PM
Thursday 7:30 AM - 9:00 PM
Friday 7:30 AM - 9:00 PM
Saturday 7:30 AM - 9:00 PM
Sunday 9:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,024 reviews
September 27, 2019
Poor communication I went 9/25/19 at 9:30am to get my ford escape looked up because the engine lights is on.At 1;00 pm I'm starting to worried because i haven't heard an I went 9/25/19 at 9:30am to get my ford escape looked up because the engine lights is on.At 1;00 pm I'm starting to worried because i haven't heard anything from my service advisor whats going on on my car.I called and left a message twice. The only problem i have is the poor communication between client and service advisor.My service advisor is Carlos.He need to keep me inform whats going on so I can at least to make plans. Maybe need more training for better communication. I'm not a happy customer. More
by Not a happy customer
Employees Worked With
Carlos Luna-Aispuro
September 16, 2019
Arrogant Fraternity Atmosphere Took vehicle in for safety recall & asked to have them check charging unit that had been flashing red while it was there. Carlos told me nothing was Took vehicle in for safety recall & asked to have them check charging unit that had been flashing red while it was there. Carlos told me nothing was wrong with it and when I asked why it was flashing red, he asked me ‘did your car not come with an owners manual’? And ‘I’m not a mechanic’ Then the ‘manager’ Keith comes over and claims he heard conversation and Carlos did not say that. When I told him the keys were in it, just fix it he charged at me and said ‘no one talks to me that way!’ and to get my car off ‘his lot’. This is all after hearing the service advisors make fun of an older gentleman who was having tech issues with his Raptor and a heavyset person who they doubted could fit in her vehicle. If you like unprofessional fraternity atmosphere this is your choice for service shop. More
by Non fraternity fan
Employees Worked With
Carlos and Keith
September 12, 2019
Flat out Liars and thieves Went in on 9/11 lookin at a used 2016 Nissan Versa. Price on THEIR website was listed at 9,155$ (I knew it didn’t include fees) we go in and check the Went in on 9/11 lookin at a used 2016 Nissan Versa. Price on THEIR website was listed at 9,155$ (I knew it didn’t include fees) we go in and check the car out with berry (he’s the salesman that helped in the absolute best way he could and none of this is his fault). I loved the car it had a few dents and scratches on it, the radio display wasn’t working, and the key couldn’t be taking out of the ignition without a wrestling match. Long story short after the test drive berry gives me the first offer for the car. Which to my surprise is not listed at 9,155$ as it is in their website, But it’s actually retailed at 10,480$ and that’s RETAIL, and after taxes the doc fees were added on we had an ending price of 14,380$. To make all matters even worse, they offered to give only 100$ for my trade in. None the less we walked from that deal cuz why on earth would I even consider negotiating that disaster... my god. And to end our final time at ford at we pulled up again the second time because we forgot our papers we brought in and a dealership employee driving a customers car into the service area decides to back up only using his rear view mirrors and rear ends my fathers car, he then gets out and proceeds to blame it on us for speeding through the parking lot. Which isn’t even possible considering all the cars that are in a dealership parking lot. None the less they’re saying it’s our fault, and then they filed a claim on my fathers insurance flat out lying about what had happened. To wrap all this up, go to any other dealer first and leave ford More
by Scendo
Employees Worked With
Berry,John,Michelle
September 05, 2019
Great with kids! My wife and I (We) worked with Kelso who was fantastic from start to finish. We came in knowing a lot about the F250, but very little on the diesel en My wife and I (We) worked with Kelso who was fantastic from start to finish. We came in knowing a lot about the F250, but very little on the diesel engine as this was our first one. Kelso was very patient with us and explained all of our questions in great detail. He even provided us with answers to questions we did not think to ask. We had our boys with us (5 and 6), and he was great with them. When we were talking with finance, he kept them entertained and talked to them about the other vehicles at the dealership which they loved. Tyler, our Finance Manager, was fantastic as well. Did not push anything on us that we didn't want and explained everything very clearly so we understand what we were buying. More
by jon.gort
Employees Worked With
Bailey "Kelso", Tyler D. Kellett, Jim Eagle
August 20, 2019
TERRIBLE SERVICE CONTINUES AFTER A 5 MONTH BATTLE LAST DEC TO FIX THE TRANSMISSION ON A CAR MY MOM BOUGHT FOR MY WIFE BUT DID NOT DRIVE ! SAT IN GARAGE LAST 5 MONTHS 26 MILES L AFTER A 5 MONTH BATTLE LAST DEC TO FIX THE TRANSMISSION ON A CAR MY MOM BOUGHT FOR MY WIFE BUT DID NOT DRIVE ! SAT IN GARAGE LAST 5 MONTHS 26 MILES LATER TRANSMISSION IS BAD AND UNFORTUNATELY I CANT WAST ANYMORE TIME FIGHTING THIS DEALER SHIP BUT I CAN TELL YOU THEY ARE LIARS FROM THE OWNER DOWN ! More
by AL NOWA
Employees Worked With
PESH
August 16, 2019
Words can not describe awesome I have purchased many vehicles over the years in different states. Today, I just purchased my 3rd new vehicle with Peoria Ford. Hands down by far the I have purchased many vehicles over the years in different states. Today, I just purchased my 3rd new vehicle with Peoria Ford. Hands down by far the best dealership I have ever dealt with. Major thanks to Jim Eagle, he absolutely went above and beyond. Nick Van Horn did an amazing job as well!! He worked with me and went above and beyond!!! I have dealt with Nick and Jim multiple times and I have to say, they amaze me every time. I live approximately 59 miles away from the dealership. My wife hates going to the dealership and waiting...thats just the nature of the beast. What Peoria Ford has done for me speaks volume!!! Not once, but twice, they went out of their way, delivered my new truck to my home, and brought the paperwork for my wife to sign!! This is the ultimate in customer service. Words can not describe how excellent these people have been to me and this dealership. I will not even look at another dealership as long as these two are still at Peoria Ford. As for my new F350, I am beyond pleased with the amazing deal I got from everyone. Thank you Jim Eagle and Nick Van Horn!!! More
by Rocco
Employees Worked With
Nick Van Horn & Jim Eagle
August 07, 2019
Happy with my purchase Five Stars! Peoria Ford really does want satisfied customers. I went back and meet with upper management. He was very helpful and made good on all. I Five Stars! Peoria Ford really does want satisfied customers. I went back and meet with upper management. He was very helpful and made good on all. I now have the car I wanted at the price I was willing to pay. Thank you, happy purchaser. More
by Dissatisfied
Employees Worked With
Jeff
August 05, 2019
Horrible service dept run by a real jerk They never touched my truck for the first 5 days and we never heard back from anyone until I left a stern voice message for the horrible service direc They never touched my truck for the first 5 days and we never heard back from anyone until I left a stern voice message for the horrible service director Keith Covey on the 5th day. They had the truck for warranty repair for 13 days, didn't fix the problem, when we called back telling them the truck was not fixed, jerk Keith Covey told us not to bring the truck back to his service department. We wouldn't anyways because they were so terrible, seems to be dishonesty going on there, advisor says one thing, director Keith Covey says the opposite.... Bought 3 new trucks from them in the past 18 months, you'd think the GM Pat Hickey would have returned my call after hearing of the terrible Non-service coming out of his service department, and his jerk of a service directors mouth.. Worst service experience I've ever had. More
by Amy C
Employees Worked With
Keith Covey, General Sales Manager, Pat Hickey
July 23, 2019
Lacking Customer Service Made an appointment at 10:20 AM for warranty work on my truck. When dropped off (20 min early) was told they would not even look at it till 5 PM, bec Made an appointment at 10:20 AM for warranty work on my truck. When dropped off (20 min early) was told they would not even look at it till 5 PM, because they were very busy. 5:30 PM was told they did not have the part and it would have to be ordered. Now, if they would have looked at the vehicle at the scheduled time, they would have been able to order the part and possibly have the vehicle ready on time. EVERYONE is busy these days. Don't schedule an appointment if you can't work on the vehicle. More
by retired
Employees Worked With
Spoke to three different employees.
July 20, 2019
Sale is more important than the customer I was not sure if I should put this as new sales or old sales. Bought a 2016 Ford Fusion in 12/2017 with 4k on it as new but carfax shows I am the se I was not sure if I should put this as new sales or old sales. Bought a 2016 Ford Fusion in 12/2017 with 4k on it as new but carfax shows I am the second owner. You know, after hours of discussions I take partial responsibility for the bad deal but as I sit extremely flipped on the loan I feel they did what they had to for the sale with little regard for my long term outcome. Should have stayed in my lease and still miffed some thoughtful FORD employee did not perhaps recommend that. Since FORD dealer is independently owned they also own the results. Have had wonderful experience with the Service dept so want to make sure this comment is taken in context of the sale only. More
by cobblo
Employees Worked With
Cannot recall.
