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Peoria Ford
Peoria, AZ
1,024 Reviews
Peoria Ford has delivered automotive and customer service excellence for over two decades. Serving the West Valley and its surrounding cities, Surprise, Avondale, Glendale, Carefree and more, we offer one of the highest volumes of new Ford cars for sale in the Phoenix metro area. But it's not just our fantastic collection of cars that has customers coming back to us time and again.
Along with our incredible assortment of 2024 F-150s, Explorers, Mustangs, and other popular models, we provide customer service that's second to none. In fact, thanks to our high customer satisfaction ratings, we've earned the Ford President's Award. We know how car dealerships are perceived and know that the unfortunate reality is most people dread going onsite to shop for cars. We strive to turn this completely around - pun intended. Purchasing a car is an investment that shouldn't be done in haste or with little research, so we encourage customers to read reviews and car comparisons like the ones we provide right on our website.
Then when it comes time to visit our Phoenix-area Ford dealership, customers can get a real feel for aspects like performance, the comfort of the seats, the power and clarity of the audio system, the feel of the interior surfaces and other important facets before making a purchase. During this process it's our duty to ensure that you are treated with the utmost care and respect, never pressured and provided with the details you need to know about everything from features and package upgrades to lease offers and more.
Shopping for a car should be fun, even more than fun, actually. It should be exciting. And when you visit to browse our selection of new Ford cars for sale, we feel confident that you'll be excited by the vehicles you explore, the competitive prices you see marked on the windshields AND how you're treated. The same holds true if you're in search of used Ford cars for sale near Phoenix. We have one of the largest collections of used and Certified Pre-Owned Ford models in the county and we can assist you in finding the perfect one for your needs.
When it comes to the array of services we offer, we can pretty much take care of it all. From routine oil changes to intricate transmission and engine work, our mechanics have the tools and know-how to get the job done. Visit us for car repair in Peoria and even feel free to bring in your motorhome or fleet vehicle - we're one of the only dealers that offers commercial and RV repair in the Phoenix metro area.
Stop by soon to browse new and used Ford cars, and other brands and models for sale or schedule an appointment online for your next service! Whether for sales or for service, when you make us your Phoenix-area Ford dealer you won't regret it!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 9:00 PM
Tuesday 7:30 AM - 9:00 PM
Wednesday 7:30 AM - 9:00 PM
Thursday 7:30 AM - 9:00 PM
Friday 7:30 AM - 9:00 PM
Saturday 7:30 AM - 9:00 PM
Sunday 9:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,024 reviews
February 16, 2019
Sales I wasn't looking to buy a new car until I was rear ended and my car was totaled. Adam was patient and understanding of my circumstances. Even moved al I wasn't looking to buy a new car until I was rear ended and my car was totaled. Adam was patient and understanding of my circumstances. Even moved all the stuff in my rental from the old car that was in the rental to my new car, including my dog's car seat. Then helped me return the rental car. Everyone was wonderful and considerate. More
by lecman1
Employees Worked With
Adam Croner. Sales
February 16, 2019
Great experience, took care of my every need. My salesman, Steve Burbo, was exceptionally knowledgeable and courteous. The entire process was seamless, and he was very considerate of my needs. Sin My salesman, Steve Burbo, was exceptionally knowledgeable and courteous. The entire process was seamless, and he was very considerate of my needs. Since purchasing my 2019 Fusion, Steve has been readily available to handle any additional questions or concerns I have had. More
by steve
Employees Worked With
Nick VaHorn, Doug Webb
February 15, 2019
Convenient and thorough Had a good service Advisor who kept me informed. Prices a bit higher than in Oregon, but the job was done right. Next time I’m in town and need servic Had a good service Advisor who kept me informed. Prices a bit higher than in Oregon, but the job was done right. Next time I’m in town and need service, I’ll return to Peoria Ford. More
by Ko
Employees Worked With
John Haines
February 13, 2019
Swindlers, Lists, Blackmailers Do not go to Peoria Ford to buy anything! They try to sell you on anything and everything, being so desperate to make a sale (they kept me there for 8 Do not go to Peoria Ford to buy anything! They try to sell you on anything and everything, being so desperate to make a sale (they kept me there for 8 hours trying to break me down to a price way above my cap and then up sell me adding a bunch of stuff I didn’t need costing more per month without informing me I didn’t need it), they don't fill gas tanks (secretary wasn't available because I was kept there so late), reset the oil information after being checked/changed, or explain to you about your vehicle not coming with a spare tire (apparently ecosport have a fix it flat system) before you leave the lot!! They also do not upgrade the car's software (The software ended up updating overnight on my home WiFi) or master reset the software to erase other people's phones (previously synced). I felt screwed. After complaining to customer relations, they escalated me through so many people, all of which kept trying to blackmail me to fill out their survey for 5 starts in exchange for the canceling of the upgrades and a reduced monthly payment. I told them to F- off and they will not be getting any good remarks from me. Do not go here unless you want to be swindled, force-fed sh*t, and then blackmailed into their bullsh*t. More
by Liznkopp
Employees Worked With
Rusty Humphries, Ray, Beverly Woodhull, Jeff Melton, Tucker, Michael
February 11, 2019
#happycustomer Cody was very patient and very polite during the process. He listened and took the time to answer all questions. Thanks for the great service Cody was very patient and very polite during the process. He listened and took the time to answer all questions. Thanks for the great service More
by Santgood2
Employees Worked With
Nikki Van Doran
February 10, 2019
Great! Mario was great. He helped us find the perfect explorer for our family that was within our budget. And he was great with our kids. Thanks Mario. Mario was great. He helped us find the perfect explorer for our family that was within our budget. And he was great with our kids. Thanks Mario. More
by Mikealyssa22
Employees Worked With
Mario Perez
February 10, 2019
Best car buying experience ever! From the moment we walked into the showroom l had a good feeling about the place. We had made an appointment with Bret and were about 45 min. early. H From the moment we walked into the showroom l had a good feeling about the place. We had made an appointment with Bret and were about 45 min. early. He was with another customer at the time but made a point to come out and greet us. Bret asked an associate to show us the vehicles we were interested in and met with us upon our return. We sat down and worked through the numbers until I felt we had a good deal. The process was fairly quick and painless. Through out the entire process Bret made sure we were taken car of. Johnathan sold us on the extended warranty and made the process seamless. Kay was very knowledgeable about the features of our Explorer and answered all of our questions. I would recommend Peoria Ford to anyone, my best car buying experience in 40 years! More
by Randy246
Employees Worked With
Johnathan Hains
February 09, 2019
Great Customer Service I just purchased a new 2019 Mustang., My salesman was Rusty Humphries. Rusty went above and beyond to make my experience very favorable. Kelly Dut I just purchased a new 2019 Mustang., My salesman was Rusty Humphries. Rusty went above and beyond to make my experience very favorable. Kelly Dutton the financial manager was actually fun to work with and very knowledgeable. Jake Ferrin, the sales manager went out of his way to thank me. The staff then went through the features of the car in detail linking all services to my cell phone. I would recommend Peoria Ford to anyone interested in a Ford product. More
by Doctorduff
Employees Worked With
Rusty Humphries, Kelly Dutton, Jake Ferrin, Carlos Luna-Aispuro
February 07, 2019
Did a great job on my recall They handled my recall repair very well. They kept me informed, but i did not feel pressured or upsold. I will be returnng to this dealer for future They handled my recall repair very well. They kept me informed, but i did not feel pressured or upsold. I will be returnng to this dealer for future service. More
by Jwilleyaz
Employees Worked With
Mitch Rhodes
February 06, 2019
Great experience We recently purchased a 2018 Explorer. The whole experience was professionally handled from our sales rep Doug Webb to the finance department. I woul We recently purchased a 2018 Explorer. The whole experience was professionally handled from our sales rep Doug Webb to the finance department. I would recommend Peoria Ford and Doug to anyone looking for a car! Chris Duffy Surprise AZ More
by Oldman
Employees Worked With
Doug Webb
