Peoria Ford

Unexpected positive experience.. I needed the battery replaced in my Escape and was expecting the service advisor to sell me items not needed (common in this environment) not the case I needed the battery replaced in my Escape and was expecting the service advisor to sell me items not needed (common in this environment) not the case with Tony and for this reason I will go back if I need service, if Tony is not there I will probably go somewhere else, Peoria Ford if your listening when you hired Tony you got it right.. More

Deceptive practices Peoria Ford quoted us a price over the phone for a specific new 2018 F150 we had been discussing all morning. We drove 3 hrs with the intent to purcha Peoria Ford quoted us a price over the phone for a specific new 2018 F150 we had been discussing all morning. We drove 3 hrs with the intent to purchase. When we arrived, we were shown the vehicle and went through everything, but they came back with a price much higher than quoted. The finance manager said the price they gave was a base price without the extras. We believe they were purposely deceptive to get us in the door. I would never recommend this business to anyone. Buyer beware. More

New Car Purchase After my previous vehicle was totaled in a flood, I needed to quickly find a replacement vehicle which I could flat tow behind a RV. Steve Piro was a After my previous vehicle was totaled in a flood, I needed to quickly find a replacement vehicle which I could flat tow behind a RV. Steve Piro was able to do that for me before I even arrived in town and had one of two vehicles meeting my requirements waiting for me when I finally arrived at the dealership. When I told him which of the two vehicles I wanted, he did everything that needed to be done in a prompt and courteous manner, e.g. test drive, explaining financing options, getting the paperwork started, etc. so that within a few hours I was leaving the dealership in my new car. Steve went above and beyond as I was delayed by several hours in getting to the dealership and he waited for me to arrive. Kudos to Steve and all of the Peoria Ford people I dealt with that night. More

Great car buying experience! Michael V and team were great! There was never any pressure to purchase something we couldn’t afford. We gave them a challenging job and they delivere Michael V and team were great! There was never any pressure to purchase something we couldn’t afford. We gave them a challenging job and they delivered! We had a great experience working with the team at Peoria Ford! Ask for Michael Vasilov he is great company and excellent sales person! More

Being disabled, Steve Piro and the staff went outstanding Being disabled, Steve Piro and the staff were outstanding. Pat Hickey helped us close the deal! While car shopping can be far from a pleasurable exper Being disabled, Steve Piro and the staff were outstanding. Pat Hickey helped us close the deal! While car shopping can be far from a pleasurable experiencing, they made it as pain free as possible. Christopher Mahon More

At home in Peoria! A wonderful experience. Excellent customer service, wonderful staff. Michelle (finance) is awesome and works her magic! As you all know, car shopping A wonderful experience. Excellent customer service, wonderful staff. Michelle (finance) is awesome and works her magic! As you all know, car shopping is exhausting. Andre Morgan was amazing! He listened to my needs and helped me get into a new car that I loved and didn’t have to settle for. No tricky Tim!!! Just a Turn key Tim!!! My credit is not best or were I would like it to be, but not once did they make me feel like I was a waste of there time. Thank you thank you thank you! I love my new 2018 Ford Escape More

I have the car I didn't know I wanted. I had never bought a used car, so I was nervous about this purchase. I saw a couple a cars, one I thought would be perfect--until I saw the Ford Focus I had never bought a used car, so I was nervous about this purchase. I saw a couple a cars, one I thought would be perfect--until I saw the Ford Focus. Despite my bias against Fords, I loved the Focus and all it offered. I found the Peoria Ford team friendly and open. Every effort was made to find the car I wanted and needed. More

Unethical behavior We decided to not trade, yet the Salesman would not return the keys to my car we drove in with. The 'powers at be' continued to change numbers on a s We decided to not trade, yet the Salesman would not return the keys to my car we drove in with. The 'powers at be' continued to change numbers on a sheet, using thick black ink, to try and change our minds. My wife and I, both, actually became nauseated from their tactics. More

Bait and Switch tactic Im beyond upset of what happened to my family today. I found a car online that was located at Peoria Ford which I had called first thing in the mornin Im beyond upset of what happened to my family today. I found a car online that was located at Peoria Ford which I had called first thing in the morning to check if they still had this vehicle. I spoke to Christian Gore, which on the phone he confirmed they had the vehicle. I explained I lived over an hour away and needed to make sure it was there before my family made the drive. Still confirmed yes. I received 3 calls from sales managers confirming the car and if i was still coming to my appt. When we showed up I knew something was off because our sales man did not have the car ready for us and acted like he had to check on it to get it. A few mins later another manager came up and said oh sorry guys we sold it today.... Hmmm so apparently they quote "sold "the vehicle within a few hours of me coming. I said no you did not. You didnt have the vehicle this whole time. I thought back to my converation with Christian and i remembered him saying oh does it have to be that specific car? I told him yes but also wouldnt be opposed to looking at other cars but we are driving out to primarily get that car we saw. They also took down the posting within mins after i got off the phone with them to confirm the car and i just trusted them too much. We drove hour and 30 mins to be lied too and the continuous lies came out of each person we came across in that dealership. Im disgusted that they would take advantage. I am beyond upset, this is the classic bait and switch move and I cannot believe we wasted 3 hrs for these people. More