Peoria Ford

Dealer backed out of signed contract Peoria Ford 9130 W Bell Rd, Peoria, AZ 85382 On July 14 after several phone calls from Peoria ford during the week, I was asked to give them a chanc Peoria Ford 9130 W Bell Rd, Peoria, AZ 85382 On July 14 after several phone calls from Peoria ford during the week, I was asked to give them a chance to establish good rapport after a previous bad experience to which a used car manager, after being warned not to play the “dealership game” decided to ignore my request. That same manager blamed the new young salesman on lack of experience to which I corrected him that it was the manager that ruined the sale. I left and swore to never return. But I did and was told by Tim Goldsby that He was in charge and guaranteed a better experience. We arrived at approx 10am, on Saturday, at the dealership and met with Tim Goldsby. He quickly pawned me off to Hunter to work with us. We found Hunter short tempered and unwilling to fulfill what we asked. Hunter was asked 3 times by me to get an out the door price for the selected used car. I approached Tim and said that I was not happy with hunter and why I was getting backtalk from his salesman. He approached hunter and told him to get me what I wanted. Hunter brought us the numbers. The numbers seemed fine to proceed forward. I then told hunter and Tim that I had a less than perfect trade and wanted out from under it in this deal. A deal was put together for the price of the trade and car. I told hunter that because of my last experience I wanted an additional $500 off and financing at 12% for my sons less than perfect credit score. I was then approached by Patrick Nelson and asked if he met my requests if we had a deal. I said yes and we shook hands. Hunter was told many times the condition of the trade. I offered many times to go get the car so there was no confusion as to what the trade was. I was told by hunter that the deal was done and not to leave the dealership or I would lose my place in financing. This is all while I sat there with my wife who was very tired, she had just had her 3rd cancer surgery since May. I thought Ford was a supporter of breast cancer?? Hunter at one point approx 6 1/2 hours in sat down at our table and I explained to him that I could of had the car there many times over. He still told me that I would lose my place. The offer on the trade in was 7k. I thought this was high considering the condition of the car but just thought Tim was following through with his word for a better experience. The contract was signed. Kelly Dutton in financing explained that this was a difficult deal to put together to meet the requirements. We were told we were on camera so I’m sure this conversation is on record. We had been at the dealership since 10 am with nothing to eat and left after 630 pm. We went to dinner,went home, picked up the trade in and delivered it to Peoria ford at 8:45. My son gave Hunter the keys. He briefly looked at the car and shook my sons hand and we left. At approx 10am, Sunday morning Hunter called me just as I was going to breakfast with my wife and explained that I needed to come in to talk to his manager because the trade in was not what they expected. He then had Patrick call me shortly afterwards to talk to me. We exchanged conversation to which I explained that I had a signed contract that showed the $7000 trade and that hunter was told many times about the trade in. This was not acceptable with Patrick. My son was never asked to sign anything about the value of the trade or that it could change. Tim asked that I come in and we talk, he wanted to write a new deal. I explained to him that I did not want to waste another full day at Peoria ford. He said it wouldn’t take long. I told him I was going to finish my breakfast with my wife and I would decide what I was going to do after that. He said if he had not heard from me in a couple hours he would call back. At 11:19 I was called by a manager (Tim Goldsby) and was told that I was to return the car or he would have a repo truck at my house. He told me that he was not honoring the deal because I tried to get one over on the dealership and he would get his car and money(??) no matter what it took. I told him that I took that as a threat to which he claimed it was no threat but a fact. He also said that he would make sure it cost my son money. He told me to have the car back to him by 12:30. If I didn’t he knew repo companies all over Peoria and would have them at my house. I asked if Pat Hickey was there. I was told he speaks for Pat Hickey, because Pat Hickey hired him to never lose money and he was there to make sure that didn’t happen. We decided to look at other options for our son and visited another dealership. We found that we could get the same car with less mileage at a better price. At this point it was not worth fighting with peoria ford. We returned the car at 1:40 purposely ignoring the threat from the manager. I met with Patrick and told him we were returning the car and our son was on his way with it. I asked for paperwork showing that ford had backed out of the deal. Patrick told me the paperwork was ready. Not true. Patrick then told us that there was no paperwork and all was good. I again insisted that I wanted some kind of signed paper because of the threats from the manager and at this point had no trust in who I was dealing with. After making me wait approx 20 minutes more a guy finally came out with a one sentence paper stating we had no further liability. I have bought 2 other vehicles with Peoria ford. First was a Ford Edge. The last was an F350 at approx 70k. All in the about a years time and this would have been my 3rd purchase. After our experience yesterday, my wife can’t wait to get rid of her Edge. I have never been treated or felt threatened by a dealership like I was with Peoria Ford. I would caution buyers beware when dealing with this dealership. They advertise pretty much the impossible or say anything just to get you in the door. I am will be looking for legal counsel and posting this where I can. Consumers should not have to be bullied by mob like tactics. We purchased a car for our son after returning the car to ford. We were treated fairly and ended up with a better car and deal than what Ford offered. More