Peoria Ford

Hard time to buy vehicle They did not have a very good customer service with us,sales guy did not help a lot had to go lots of times to ask their boss in order to give the pri They did not have a very good customer service with us,sales guy did not help a lot had to go lots of times to ask their boss in order to give the price i wanted for truck and financial guy force me to sign a buy contract just because i did nat went thru their bank i use my own,not coming back to this dealer for sure More

Fantastic sales experience Just wanted to leave my experience at Peoria Ford. Thomas Blue was the one that took care of me. What set this experience as different or I should say Just wanted to leave my experience at Peoria Ford. Thomas Blue was the one that took care of me. What set this experience as different or I should say good was the fact that Thomas actually took the time to go over all the features extremely well of the vehicle that I was interested in. He was extremely meticulous with all the features including engine, gauges, capabilities, etc, and asked me if I had any questions at all and if he didn't have the answer would get that for me. He really listened to what I was looking for and took the extra time. He was also not pushy and appeared to be genuinely concerned with my satisfaction through the entire process. I feel that Peoria was straight forward with me on the entire process and expectations. Extremely happy !! More

Professional and honest service. I purchased a used Ford Transit from another Ford dealership and a day later found the steering too sensitive at highway speed. They later re inspec I purchased a used Ford Transit from another Ford dealership and a day later found the steering too sensitive at highway speed. They later re inspected the van and said it was tight and nothing wrong. I drove to Peoria Ford and in less than a couple hours , they diagnosed the problem and was extremely helpful. The other dealership re inspected it again and decided to fix the problem out of embarrassment. Thanks to Justin and his team of professionals they have won my business from here. Special thanks to Service Advisor Justin at Peoria Ford. More

Bait and switch Started off well. I had my US army baseball cap on and was immediately offered a $500 Military Appreciation incentive. Upfront I told the salesperso Started off well. I had my US army baseball cap on and was immediately offered a $500 Military Appreciation incentive. Upfront I told the salesperson my payment and down payment requirements. Found a truck I liked. She went into the “bullpen” to check the numbers. Came back with a form with financing numbers on it and asked if those numbers worked for me. I agreed. I hadn’t planned on buying a car that day and I had a prior commitment to take care of. I came back an hour later, thinking I had a deal. I went into the finance guy’s office and asked about my military discount and was told that I didn’t qualify because it was for active or retired personnel. I only did my 3 year stint. Then he quoted me $150 more for a monthy payment than I dealt for. I was immediately discusted and pulled out of deal without signing a thing. From that point on I was treated like crap. The sales manager even walked by me with a disparaging remark. Then, they kept trying to save the deal by having the general manager come out. Now, it was more than money, it was principal. I kept asking for the key to my trade in back and they wouldn’t give it to me. I finally stood in their showroom and loudly said, “just give me my key back”. I hate bait and switch. I hated the way they treated a veteran. Fellow Vets, do not support this dealership. There are plenty of other Ford dealers around town. More

No pressure tactics and friendly staff! While the process took longer than I wanted, from negotiations to delivery everyone was professional and friendly. If you want a good deal go see the While the process took longer than I wanted, from negotiations to delivery everyone was professional and friendly. If you want a good deal go see the folks at Peoria Ford. More

very friendly and helpful staff! We were looking for a specific vehicle the salesman showed us what inventory they had and we decided on the car we wanted. There was no pressure the s We were looking for a specific vehicle the salesman showed us what inventory they had and we decided on the car we wanted. There was no pressure the salesman Carlos was very professional and went out of his way to meet our demands. More

New Truck Purchase Very friendly sale staff and management. Process was easy and fairly painless. When finished with transaction and ready to leave they even have a team Very friendly sale staff and management. Process was easy and fairly painless. When finished with transaction and ready to leave they even have a team that does one final walk through and even goes over the features and willing to sync phones for us. I have never had a dealership do this, it was a nice final touch. More

New definition of the word service center Total lack of communication, they had ordered all the parts for a simple fix on my f-150 window, I was told they would call me when it was done, but i Total lack of communication, they had ordered all the parts for a simple fix on my f-150 window, I was told they would call me when it was done, but it was just a “1 day repair”. A week later I call and ask what’s going on. His response is “oh I didn’t realize your car was still here” and then when I picked it up there was a $100 deductible that was never discussed. I’m totally disgusted with my experience and loss of my truck for a week for no reason. When I asked why the oversight happened I was told “well we are the busiest ford service dept in Arizona, so things leak through the cracks” If you need warranty/service work, and want someone to care about you, your car, or your finances don’t take your car to Peoria ford on bell for service, because they don’t care. More

Ask questions We selected a vehicle from an advertisement not realizing that the dealership added options not mentioned in ad that of course increases price. We lef We selected a vehicle from an advertisement not realizing that the dealership added options not mentioned in ad that of course increases price. We left satisfied with pricing- but make sure you ask questions More

I was taken major advantage of and cheated! Female and grey haired-they saw me coming! My car ended up costing much more than the price I agreed to because the finance department added many tho Female and grey haired-they saw me coming! My car ended up costing much more than the price I agreed to because the finance department added many thousands for additional services that He didn't tell me cost extra. I can explain each area to you so you don't have to read all this paperwork. Cancel those additional services-I was told I could but so far that is not the case. Run from this place-they are not honest!! More