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Peoria Ford
Peoria, AZ
1,025 Reviews
Peoria Ford has delivered automotive and customer service excellence for over two decades. Serving the West Valley and its surrounding cities, Surprise, Avondale, Glendale, Carefree and more, we offer one of the highest volumes of new Ford cars for sale in the Phoenix metro area. But it's not just our fantastic collection of cars that has customers coming back to us time and again.
Along with our incredible assortment of 2024 F-150s, Explorers, Mustangs, and other popular models, we provide customer service that's second to none. In fact, thanks to our high customer satisfaction ratings, we've earned the Ford President's Award. We know how car dealerships are perceived and know that the unfortunate reality is most people dread going onsite to shop for cars. We strive to turn this completely around - pun intended. Purchasing a car is an investment that shouldn't be done in haste or with little research, so we encourage customers to read reviews and car comparisons like the ones we provide right on our website.
Then when it comes time to visit our Phoenix-area Ford dealership, customers can get a real feel for aspects like performance, the comfort of the seats, the power and clarity of the audio system, the feel of the interior surfaces and other important facets before making a purchase. During this process it's our duty to ensure that you are treated with the utmost care and respect, never pressured and provided with the details you need to know about everything from features and package upgrades to lease offers and more.
Shopping for a car should be fun, even more than fun, actually. It should be exciting. And when you visit to browse our selection of new Ford cars for sale, we feel confident that you'll be excited by the vehicles you explore, the competitive prices you see marked on the windshields AND how you're treated. The same holds true if you're in search of used Ford cars for sale near Phoenix. We have one of the largest collections of used and Certified Pre-Owned Ford models in the county and we can assist you in finding the perfect one for your needs.
When it comes to the array of services we offer, we can pretty much take care of it all. From routine oil changes to intricate transmission and engine work, our mechanics have the tools and know-how to get the job done. Visit us for car repair in Peoria and even feel free to bring in your motorhome or fleet vehicle - we're one of the only dealers that offers commercial and RV repair in the Phoenix metro area.
Stop by soon to browse new and used Ford cars, and other brands and models for sale or schedule an appointment online for your next service! Whether for sales or for service, when you make us your Phoenix-area Ford dealer you won't regret it!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 9:00 PM
Tuesday 7:30 AM - 9:00 PM
Wednesday 7:30 AM - 9:00 PM
Thursday 7:30 AM - 9:00 PM
Friday 7:30 AM - 9:00 PM
Saturday 7:30 AM - 9:00 PM
Sunday 9:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,025 reviews
December 20, 2017
I was taken major advantage of and cheated! Female and grey haired-they saw me coming! My car ended up costing much more than the price I agreed to because the finance department added many tho Female and grey haired-they saw me coming! My car ended up costing much more than the price I agreed to because the finance department added many thousands for additional services that He didn't tell me cost extra. I can explain each area to you so you don't have to read all this paperwork. Cancel those additional services-I was told I could but so far that is not the case. Run from this place-they are not honest!! More
by Rebecca L. Strong
Employees Worked With
Max, Mike
December 19, 2017
Worked the problem The experience was great from the meet at the dealers door to the drive away last instructions ..We were greeted by an eager and informed sales person The experience was great from the meet at the dealers door to the drive away last instructions ..We were greeted by an eager and informed sales person who listened to our initial reason for coming in. We next were sent through a promotional sale process in a friendly manner even though we did not win the prize. The sales person and his mentor set about gathering data on our specific need. We reviewed several models to locate the one that answered our needs. We had an great trial ride in the selected car and it was an instant successful match with our needs. The managers and finance staff did the work necessary to meet the business concern for this deal and we agreed. We were assisted in learning about the new vehicle and provided great service by the preparation techs to make sure the car was perfect for the rollout from the agency. It was in total a great experience with all the employees doing a first class job of helping use succeed in our quest to replace our existing car. More
by vandj
Employees Worked With
Jose Rodriges, Jose's boss,Finance manager,Jessica in final turnover, Jaycee in training, Car prep employees,, Nikki Van Doran
December 12, 2017
Good Experience I visited this dealership to discuss lease end and I am very pleased that they were able to help me. While my monthly payment is a little higher than I visited this dealership to discuss lease end and I am very pleased that they were able to help me. While my monthly payment is a little higher than it was originally I believe that the sales and finance guys, Tyler and Matt did their best to help me. While I believe that 4 hours was a bit too long it will not dissuade me from doing business with them in the future. More
by Jaymegmom
Employees Worked With
Tyler, Matt
December 04, 2017
Don’t by a CAR from here!!!!!!! I came In on Saturday November 11, 2017. To trade in my 2013 Altima. Yes at first everyone is nice and is willing to help for everything. I’m a straig I came In on Saturday November 11, 2017. To trade in my 2013 Altima. Yes at first everyone is nice and is willing to help for everything. I’m a straight up person. I told them if you can’t help Don’t Waist my time and tell me the truth from the get go but they said no we will be able to help you. After going back and forth we came to an agreement. A sales manger Chris came out and congratulated me and said that it was a hard deal but that he was happy that they were able to get me approved. I signed and went home with a 2017 Escape. On Monday November 27, 2017 i get a text from Joey from financing say “We need you to come in today by 5 PM to finalize everything on your file” let him know that i won’t be able to be there at that time and i can probably make it after 7pm. So I picked up my daughter and went to the dealer, by the way is a far distance from where I live. I get there talk to Joey and he said that he has called 6 banks and no one wants to get me approved. He said we need you to give $1000 down and your payments over $600. Let him know that I can’t give more money down and I can’t afford that high of a monthly payment. I told him that he could of tell me this over the phone instead of waiting my time to drive out here. He then said let me talk to my Boss and see if he can lower the price of the car. Comes back 5 min late and said my boss is gone I can talk to him tomorrow and call you or text you by noon. I received a text from Joey 230pm on Tuesday 11/28/17 “Great news! I got approval to keep your payment at $550 per month, can you both sign today? Another text at 243pm “Actually so sorry! Let’s hold off I have to call one more bank” I didn’t hear anything else until Thursday 11/30 at 1147am “Can you and your mother make it in today? at this point I’m not sure what’s going on I replied with what was the outcome??? Joey replied “So sorry for confusion on this file.......We only need you to sign a release so that we can give them your trade back” my reply was So you guys were not able to help me. No Respones Back at ALL. Saturday December 2, 2017 three weeks after me signing i get a text 342pm “ Let me know what time you can swing by otherwise we will not be prepared and your trade will be locked up“ I ask for a manger to call me or to give me his managers name and direct number so I can call him no replies at all. I called Monday 12/4 left a message for a manager to call me and I get a call from a Michelle from financing NOT A MANAGER. At this point I’m so fed up with this place. I will never recommend this place to know one!!!!!!!! More
by Cmunoz3
Employees Worked With
Joey in financing, Michelle financing, Chris sales manager
December 04, 2017
Very Pleased From start to finish, we had a great experience with everyone in the dealership (especially our finance guy) ! We were in and out in a short period of From start to finish, we had a great experience with everyone in the dealership (especially our finance guy) ! We were in and out in a short period of time. Highly recommend :) More
by mamasav
Employees Worked With
Filipe Z.
December 02, 2017
Dealership? Nah, Scam Artists! Where to start? Well, first off i go to purchase a 2017 Mustang from these weasels and they have me sign ALL the necessary paperwork, do the whole “de Where to start? Well, first off i go to purchase a 2017 Mustang from these weasels and they have me sign ALL the necessary paperwork, do the whole “delivery” BS, photo by the car, the whole 9 yards... 2 weeks later they call me up saying that I need to come in to sign and finalize some paperwork. I’m thinking “ok?” So i go in, they give me this bs saying i needed to fork over another $1,500 (on top of the $1,000 i already put down) in order to keep me at the interest rate and payment amount we had originally agreed upon. I told them that’s absolutely not happening, so we chose a different car for me to get into, cool, whatever, not exactly pleased but oh well, i went with it. So, now I’m in a 2017 Focus, now they’re trying to give me the same bs and give me the run around after a week of me owning this car. I finally had enough. I told them i want my trade back and my $1,000 by tomorrow. I wouldn’t want even my worst enemies to go here. More
by srwood1985
Employees Worked With
Aaron Moreno
November 30, 2017
A very busy place, because, they are very, very good. Our super salesman, Daniel, helped us find the perfect vehicle for our needs, And we had a lot of fun doing it. Anyone wanting to have a great expe Our super salesman, Daniel, helped us find the perfect vehicle for our needs, And we had a lot of fun doing it. Anyone wanting to have a great experience purchasing a new vehicle…… find Daniel. More
by Denneboom
Employees Worked With
Daniel Munoz-Ramirez, Nikki Van Doran
November 30, 2017
Great customer service My son and I came in to test drive a vehicle we found on cargurus, but when we got there - from East Mesa – it’d just been purchased. Doug K and Gary My son and I came in to test drive a vehicle we found on cargurus, but when we got there - from East Mesa – it’d just been purchased. Doug K and Gary were very helpful in finding an even better deal for us. I could not be happier with my purchase . Call it a midlife crisis or just wanting to have fun in your 50s but the 2015 Scion FR-S we drove home is AMAZING!! Normally, I have buyers remorse if I spend over $100 on myself but I don’t have any - because I know we got a great deal on a super sporty, fast, economical, safe car that should make us happy for years to come. More
by DonnajRn
Employees Worked With
Doug Koniesczny
November 29, 2017
New vehicle Our dealer Charlie Eagle was very nice and informative and helpful and not at all pushy. He let us make up our minds on vehicle and didn't push. Like Our dealer Charlie Eagle was very nice and informative and helpful and not at all pushy. He let us make up our minds on vehicle and didn't push. Like that kind of salesperson.Peoria Ford dealers were very nice and accommodating and was eager to answer any and all questions when asked. Also, It would be even more nicer if they had a coffee service somewhat like a Starbucks or Tully's. !st cup free, 2nd cup u buy. They do at Dwayn'e Lane"s Chrysler in Washington with fresh fruit and bagels /donuts. Just saying. More
by tigerbaby
Employees Worked With
Charlei Eagle
November 23, 2017
Totally rip off The sales representative she was great. The finance department they are stealing money from there clients. Need to calculate 1000 times before sign an The sales representative she was great. The finance department they are stealing money from there clients. Need to calculate 1000 times before sign anything? First they give me the car price without substracting the down payment and after that they offer maintenance for $2400 and in the end on the contract was like $7000 ! Totally rip off!!! More
by Rip off
Employees Worked With
Nikki Van Doran
