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Peoria Ford
Peoria, AZ
1,024 Reviews
Peoria Ford has delivered automotive and customer service excellence for over two decades. Serving the West Valley and its surrounding cities, Surprise, Avondale, Glendale, Carefree and more, we offer one of the highest volumes of new Ford cars for sale in the Phoenix metro area. But it's not just our fantastic collection of cars that has customers coming back to us time and again.
Along with our incredible assortment of 2024 F-150s, Explorers, Mustangs, and other popular models, we provide customer service that's second to none. In fact, thanks to our high customer satisfaction ratings, we've earned the Ford President's Award. We know how car dealerships are perceived and know that the unfortunate reality is most people dread going onsite to shop for cars. We strive to turn this completely around - pun intended. Purchasing a car is an investment that shouldn't be done in haste or with little research, so we encourage customers to read reviews and car comparisons like the ones we provide right on our website.
Then when it comes time to visit our Phoenix-area Ford dealership, customers can get a real feel for aspects like performance, the comfort of the seats, the power and clarity of the audio system, the feel of the interior surfaces and other important facets before making a purchase. During this process it's our duty to ensure that you are treated with the utmost care and respect, never pressured and provided with the details you need to know about everything from features and package upgrades to lease offers and more.
Shopping for a car should be fun, even more than fun, actually. It should be exciting. And when you visit to browse our selection of new Ford cars for sale, we feel confident that you'll be excited by the vehicles you explore, the competitive prices you see marked on the windshields AND how you're treated. The same holds true if you're in search of used Ford cars for sale near Phoenix. We have one of the largest collections of used and Certified Pre-Owned Ford models in the county and we can assist you in finding the perfect one for your needs.
When it comes to the array of services we offer, we can pretty much take care of it all. From routine oil changes to intricate transmission and engine work, our mechanics have the tools and know-how to get the job done. Visit us for car repair in Peoria and even feel free to bring in your motorhome or fleet vehicle - we're one of the only dealers that offers commercial and RV repair in the Phoenix metro area.
Stop by soon to browse new and used Ford cars, and other brands and models for sale or schedule an appointment online for your next service! Whether for sales or for service, when you make us your Phoenix-area Ford dealer you won't regret it!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 9:00 PM
Tuesday 7:30 AM - 9:00 PM
Wednesday 7:30 AM - 9:00 PM
Thursday 7:30 AM - 9:00 PM
Friday 7:30 AM - 9:00 PM
Saturday 7:30 AM - 9:00 PM
Sunday 9:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,024 reviews
November 08, 2017
Peoria Ford Rocks From beginning to end, my experience was amazing. My salesman, Alex Cook worked to get me exactly what I wanted. Upper management and my fiance person From beginning to end, my experience was amazing. My salesman, Alex Cook worked to get me exactly what I wanted. Upper management and my fiance person Michelle Hadley were awesome. I would highly recommend this dealership to my friends and family. More
by Lydz42
Employees Worked With
Alex Cook, Michelle Hadley
November 06, 2017
Great Customer Service! Best experience I have had Tracy was very patient with me and Michelle in finance was just as accommodating everyone I met was very nice! Best experience I have had Tracy was very patient with me and Michelle in finance was just as accommodating everyone I met was very nice! More
by Anita M.Horan
Employees Worked With
Nikki Van Doran
October 27, 2017
Atrocious Customer Service!! Absolute worst customer service I’ve ever experienced from a dealership. Not only did they cease talking to me when I informed them I was an out of st Absolute worst customer service I’ve ever experienced from a dealership. Not only did they cease talking to me when I informed them I was an out of state buyer they also won’t respond to any emails at all and that includes the GM Patrick Hickey. I emailed them about the used Chevy Tahoe they have on the lot and Steven Wanke’s response was that they had many used vehicles on the lot. The second email asked if I received his first email and the third email asked when I could come to visit the lot and that if I scheduled a time to visit he would knock $500 off the price. I repsonded that I live out of state and that there wasn’t a way for me to visit. I also gave them my offer for the vehicle in which I anticipated a response or a counter offer. Haven’t received anything in response from the GM or the internet sales manager. I would NEVER recommend anyone do business with this dealership. It is an absolute joke and the only thing they care about is bodies on the lot. They treat you like a piece of meat and won’t associate themselves with you if you won’t take a trip to the dealership so they can lie and use high pressure sales to dupe their customers into buying warranties and extras that you don’t need. I should have known by the recent comments on here that this dealership pulled this kind of bs. Stay FAR FAR away!!!! Buyer Beware!!! More
by jdawg21
Employees Worked With
Steven Wanke, Patrick Hickey
October 26, 2017
Worst care sales experience ever. I purchased a used truck last weekend 10/21/17. I love the truck. The price for my truck and the trade-in value I received were fair; however, that is I purchased a used truck last weekend 10/21/17. I love the truck. The price for my truck and the trade-in value I received were fair; however, that is where the good ends. They forced me to pay for Zaktek (paint protection) and Skylink (anti-theft GPS) even though it was supposedly already on the truck. These are MPP products so I understand why they push them so hard since MPP and Peoria Ford are both owned by Berkshire Hathaway. After the price negotiation finished, the finance guy continued to push MPP products with extended service and roadside assistance plans. They don't explicitly state so but they are very misleading and make it seem as if you are required to purchase all of these MPP products. The finance guy also incorrectly told me that the amount financed did not include my down payment. I don't know whether this was done out of ignorance or deceit but it led me to believe that my principle loan amount would be much smaller than it is. I admit that some of the blame for this falls on me for not asking more clarifying questions but I was very distracted since I brought my toddler with me (also a mistake). Naturally they won't answer any of my calls or return any of my messages. I hoped to give them an opportunity to rectify the situation but since that is not likely to happen I will just take my business elsewhere next time. More
by Newhall4
Employees Worked With
Steve Wanke
October 24, 2017
Awesome Experience I had a very positive experience from beginning to end buying my new 2017 Ford Focus everyone was so wonderful and so caring especially my salesman Ry I had a very positive experience from beginning to end buying my new 2017 Ford Focus everyone was so wonderful and so caring especially my salesman Ryan Madison he was excellent great job Ryan I would recommend your dealership to everyone. Thank you again More
by HappyOwner2017
Employees Worked With
Ryan Madison
October 23, 2017
Bait and switch What a surprise!!! Buy an Escape and get a 66 month buy to own. Oh, it was touted as a pay out and then own the auto. Except at the end of the 66 mon What a surprise!!! Buy an Escape and get a 66 month buy to own. Oh, it was touted as a pay out and then own the auto. Except at the end of the 66 months, there is a substantial payoff. This is the second time I've seen this done at this dealership. The terms are hidden and the sales staff as well as the finance staff do not reveal this to the prospective buyer. Shame on you!!! Buyer beware. Lets see what the news media and the Lieutenant Governor and Ford Finance say about your 'do we cheat 'em and how' tactics. Not defining terms is the same as lying. More
by not a cheater
Employees Worked With
finance department, sales staff as a whole. Not
October 19, 2017
I am very happy with the excellent service i recieved Excellent service provided from sales thru finance everyone was wonderful and i love the car I was able to buy I would recommend this place Excellent service provided from sales thru finance everyone was wonderful and i love the car I was able to buy I would recommend this place More
by Chaparro
Employees Worked With
Jared,michelle
October 12, 2017
You Did It Again Guy's! This is my third vehicle from Peoria Ford. As always, Great Experience & Great People! Tyler Huber & Matt Stewart are a Great team and do a Great Job! This is my third vehicle from Peoria Ford. As always, Great Experience & Great People! Tyler Huber & Matt Stewart are a Great team and do a Great Job! More
by Rod O'Dell
Employees Worked With
Matt Stewart, Tyler Huber
October 09, 2017
Great staff My car buying experience with Peoria Ford was outstanding. Will be back for sure. Austin VanHecke and Michelle Hadley took good care of us and treate My car buying experience with Peoria Ford was outstanding. Will be back for sure. Austin VanHecke and Michelle Hadley took good care of us and treated us more as friends then customers. Great group. Thank you More
by DFrawley27
Employees Worked With
Michelle Hadley and Austin VanHecke
October 09, 2017
Lazy or uncaring managers I notified dealership on August 29 that my maintenance plan was incorrect. I was promised that it would be taken care of by the financial rep Who s I notified dealership on August 29 that my maintenance plan was incorrect. I was promised that it would be taken care of by the financial rep Who sold me the plan and by the financial manager and by one of the sales managers .As of today October 9 the problem is still unresolved. Maintenance problem was resolved today October 10. I do however Standfast with my not so pleasant sales experience. More
by Solierejim123
Employees Worked With
Jeff Mildon ,Micheal Loiola,Jason Ostarski
