Peoria Ford

DON'T DO BUSINESS WITH PEORIA FORD Both their Service Department and their Sales Department screwed us. 1. We purchased a new engine from them for around $9000 to be installed in our Both their Service Department and their Sales Department screwed us. 1. We purchased a new engine from them for around $9000 to be installed in our 2010 Ford and they used parts from our old engine rather than new ones. This caused an oil leak almost immediately and they charged us over $400 more to fix it. Unethical.... 2. When the oil leak presented, we also noted to them that there was a bearing grinding in the front end. They told us it was the tires and they rotated them and returned the vehicle to us with a "good as new" bs line. Last week, while driving, the bearing siezed up and threw the vehicle off the road nearly killing two of our employees. We had it towed to the closest Ford dealer and they informed us that the front bearing was bad and it had now damaged the brake system. $1300 plus more in repairs due to the negligence of Peoria Ford. All they had to do was pull the wheel and they could have prevented this near fatal accident. They are refusing to pay for the damage that was caused due to their inability to diagnose even with the customer pointing it out to them. Unbelievable. 3. Between incident 1 and 2, we purchased a pre-owned vehicle from them and paid with a cashier's check from our leasing company. We had no need for their financing, bs warranty or anything else. The day following the purchase I was informed by credit monitoring that my credit had received a "hard inquiry" from Peoria Ford. AT NO TIME DID WE NEED TO HAVE A CREDIT REPORT PULLED!!!!! They told us the form we were signing was registration related. I have no doubt that this credit pull was to qualify us for their worthless extended warranty even though we had made it abundantly clear we were not interested in anything. Criminal. DON'T DO BUSINESS WITH PEORIA FORD UNLESS YOU ARE TRULY LOOKING TO GET SCREWED IN EVERY WAY POSSIBLE. Share review More

Not feeling the love.. Although our initial contact with Isaac Rosales was pleasant, we were passed off from person to person and the excitement wore off. The first manager Although our initial contact with Isaac Rosales was pleasant, we were passed off from person to person and the excitement wore off. The first manager told us several times how much our offer was "hurting them", so much so that they couldn't even throw in the free 50" smart t.v. that they gave to other buyers. (At the end, they did give us the t.v. without telling us they were going to). The finance guy spoke as fast as an auctioneer and the warranty guy took about 1 hour to get to a reasonably priced warranty. Our trade-in vehicle was not calculated correctly, so we had to go back the next day to redo the finance paperwork and somehow, miraculously, the warranty guy was able to "find" us an even better deal. I work in the customer service industry and know it is imperative to make the client feel like you will do anything to make them happy. The idea that we hurt them so much left a bitter taste. We've owned the truck for only 5 days now and we hope our maintenance experience will be better. More

New car purchase Chris Barlow and Pete Castellucci are the best at what they do. They were well informed with the truck I purchased and had all the necessary paperwork Chris Barlow and Pete Castellucci are the best at what they do. They were well informed with the truck I purchased and had all the necessary paperwork and rebates available.This was a great purchase and would highly recommended this dealership to any looking for great service. Pete is the man to talk to he was patient and knowledgeable and Chris s very personable and keeps the buyers intrest in mind. THE ONLY ISSUE I HAD WAS WITH FINANCE! The finance guy was pushy and didn't understand "NO" kept pushing warranty and gap and items that I didn't want.I finally had to tell him to push the paperwork through. He then asked anot her finance guy to come in and he tried to do the same thing. I told him to finish my paperwork I wasn't buying an extra warranty and we finished the deal he was very unprofessional . More

Terrible customer service I have spent nearly a month trying to resolve simple issues with a new vehicle and they have made very little effort to provide good customer service. I have spent nearly a month trying to resolve simple issues with a new vehicle and they have made very little effort to provide good customer service. You will be able to see my full complaint on the BBB as I don't want to retype everything. But the service on my vehicle was incredibly poor, and they actually made the paint worse each time they tried to fix it. More

Lack OF "HONESTY" It is once you get to the finance dept, that you are taken advantage of, and I really don't think that they care if it makes your sales person look ba It is once you get to the finance dept, that you are taken advantage of, and I really don't think that they care if it makes your sales person look bad or not. Sent my paper work to a person that goes to dealerships to do their inventory and even he said, IT WAS MESSED UP. THEY REALLY WANT TO MAKE YOU THINK YOU ARE GETTING A DEAL, AND THEY HAVE GIVEN YOU DISCOUNTS, BUT YET THEY HAVE NOT!!! Our trade started out at $18.000, went to gross value to $13.000 THEN FINALLY TO NET $11,000. WTH. BE VERY CAREFUL. THEN THEY ARE VERY CONVINCING THAT YOU NEED GAP AND OTHER WARRANTIES, BUT THE FINANCE MRG FAILS TO TELL YOU "THIS LINES HIS POCKET" More

Great service & people Anthony was a great person to work with. Up front about the cars he showed me & the financing. Everyone was very nice & helpful. Finance manager e Anthony was a great person to work with. Up front about the cars he showed me & the financing. Everyone was very nice & helpful. Finance manager explained options clearly with no gimmicks. Overall a great buying experience. More

8th purchase!!! This was our 8th vehicle purchase from Peoria Ford. There is a reason we continue to buy from Peoria Ford. Pat Hickey and Beau Norton have continual This was our 8th vehicle purchase from Peoria Ford. There is a reason we continue to buy from Peoria Ford. Pat Hickey and Beau Norton have continually gone over and beyond to take car of us with our vehicle purchases. They have always been the lowest priced with the upgraded vehicle packages as well as given more for trades. It rare when you have the Owner (Pat) come out and personally thank you for your biz. Over the years Pat and Beau have become personal friends, anytime we walk into the dealer it's as if we are the most important customers there!! Beau has always been upfront and never makes us haggle. He always gives us top dollar for our trades. Peoria ford is the only Dealer we will purchase from. Go see Pat and Beau, you will not be disappointed. If you go tell them the Halliday's sent you. More

Wouldn't want anyone else! This is a great dealership. Although I had a hiccup financing, my fault because of my credit, Peoria Ford was still able to help me. Weston is the guy This is a great dealership. Although I had a hiccup financing, my fault because of my credit, Peoria Ford was still able to help me. Weston is the guy to ask for. Great positive guy and I would recommend ALL to ask for him. More