Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Peoria Ford
Peoria, AZ
1,025 Reviews
Peoria Ford has delivered automotive and customer service excellence for over two decades. Serving the West Valley and its surrounding cities, Surprise, Avondale, Glendale, Carefree and more, we offer one of the highest volumes of new Ford cars for sale in the Phoenix metro area. But it's not just our fantastic collection of cars that has customers coming back to us time and again.
Along with our incredible assortment of 2024 F-150s, Explorers, Mustangs, and other popular models, we provide customer service that's second to none. In fact, thanks to our high customer satisfaction ratings, we've earned the Ford President's Award. We know how car dealerships are perceived and know that the unfortunate reality is most people dread going onsite to shop for cars. We strive to turn this completely around - pun intended. Purchasing a car is an investment that shouldn't be done in haste or with little research, so we encourage customers to read reviews and car comparisons like the ones we provide right on our website.
Then when it comes time to visit our Phoenix-area Ford dealership, customers can get a real feel for aspects like performance, the comfort of the seats, the power and clarity of the audio system, the feel of the interior surfaces and other important facets before making a purchase. During this process it's our duty to ensure that you are treated with the utmost care and respect, never pressured and provided with the details you need to know about everything from features and package upgrades to lease offers and more.
Shopping for a car should be fun, even more than fun, actually. It should be exciting. And when you visit to browse our selection of new Ford cars for sale, we feel confident that you'll be excited by the vehicles you explore, the competitive prices you see marked on the windshields AND how you're treated. The same holds true if you're in search of used Ford cars for sale near Phoenix. We have one of the largest collections of used and Certified Pre-Owned Ford models in the county and we can assist you in finding the perfect one for your needs.
When it comes to the array of services we offer, we can pretty much take care of it all. From routine oil changes to intricate transmission and engine work, our mechanics have the tools and know-how to get the job done. Visit us for car repair in Peoria and even feel free to bring in your motorhome or fleet vehicle - we're one of the only dealers that offers commercial and RV repair in the Phoenix metro area.
Stop by soon to browse new and used Ford cars, and other brands and models for sale or schedule an appointment online for your next service! Whether for sales or for service, when you make us your Phoenix-area Ford dealer you won't regret it!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 9:00 PM
Tuesday 7:30 AM - 9:00 PM
Wednesday 7:30 AM - 9:00 PM
Thursday 7:30 AM - 9:00 PM
Friday 7:30 AM - 9:00 PM
Saturday 7:30 AM - 9:00 PM
Sunday 9:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,025 reviews
July 20, 2016
Warranty Service - Horrible experience with simple issue. I have never experienced someone going to such great lengths to tell me that there is nothing wrong with my van while demonstrating the actual issue. I have never experienced someone going to such great lengths to tell me that there is nothing wrong with my van while demonstrating the actual issue. I spoke directly with the technician 2 times just to have him point to the same paragraph in his incorrect service documentation. Total refusal to listen, or to apply common sense. Why? Because he does not care. How do I know this for a fact? I'll tell you why. When I was in his service bay, I could see (as could my 11 year old son), all of the profanities written all over printed up Ford technical service bulletins. He named his Samsung printer "xxxxxxx", and his name could have been the same for all I know since there was no professional introduction. His backwards hat and the great wall of profanity directed toward his own Employers wisdom expressed to me that my personal experience means nothing at all. I am still waiting to get our van back, time # 4, maybe the blower switch will actually work better than his "xxxxxxx" printer. More
by chris scott
Employees Worked With
Service Department
July 19, 2016
I love my ford! I am a woman that walked in a little scared with the buying process but salesman Arron made my experience easy and I got the price I wanted Thanks! I am a woman that walked in a little scared with the buying process but salesman Arron made my experience easy and I got the price I wanted Thanks! More
by Tami1967
Employees Worked With
Arron
July 09, 2016
Not professional I had leased 2 mustangs from Peoria ford, this was my dream car therefore I was so excited. First mustang I leased was a red 2015, after 2 months of h I had leased 2 mustangs from Peoria ford, this was my dream car therefore I was so excited. First mustang I leased was a red 2015, after 2 months of having it they took it back because apparently I didn't meet the requirements for the bank after the deal had already gone through. After this I tried again, leased a 2015 white mustang same thing happened deal went through was taken away from me 2 months later. I finally gave up and leased a 2016 mustangs GT from Scottsdale ford. More
by Flores28
Employees Worked With
Armand
July 02, 2016
Best experience ever purchasing a Ford Edge. Nick Van Horne is very professional and knowledgeable with no high pressure. A very pleasurable experience. Great dealership. The next time we purch Nick Van Horne is very professional and knowledgeable with no high pressure. A very pleasurable experience. Great dealership. The next time we purchase Nick will be our Sales Associate More
by Camway
Employees Worked With
Nick Van Horne , Jon Stewart, Lisa Brawner.
July 02, 2016
Disappointed in Warranty and Service department Was told I have bumper to bumper by finance, That was a lie. I have had the truck I bough for 20,000 break down twice in the first month and Ford was Was told I have bumper to bumper by finance, That was a lie. I have had the truck I bough for 20,000 break down twice in the first month and Ford was difficult covering the first time but the second time 2 weeks later they refused to cover. They wanted 750 to replace spark plugs claiming wear and tear after me using the truck for 1 month.Buy a vechile somewhere else to get a better warranty More
by Shane12
Employees Worked With
Lisa Burke Finance, Jason sales.. Jason is awesome( Only good guy there), Mitch service
July 02, 2016
Great experience The best experience buying a vehicle I have had. Thank you Tracy our salesperson, finance Mgr. Darin and the support staff. You all were GREAT!!! The best experience buying a vehicle I have had. Thank you Tracy our salesperson, finance Mgr. Darin and the support staff. You all were GREAT!!! More
by Terry3651
June 30, 2016
The worst dealership I've ever had experience with and I wor I'm trying to write a review and they won't even let me that is how bad the dealership as when they don't like your experience do not ever buy a car f I'm trying to write a review and they won't even let me that is how bad the dealership as when they don't like your experience do not ever buy a car from Peoria Ford or let any of your friends buy a car from Peoria Ford they like a scam they won't even put your surveys in the board their service manager is a joke you don't even know what he's doing or what customer service is about More
by Scott Albert
Employees Worked With
Mi Mitch was okay service manager is completely worthless he don't know what sure the customer service is
June 30, 2016
Horrible service department - Go to a different dealership! The service department by far is the worst I have ever dealt with. I have owned Fords for many years and will continue to own one. But, I will find The service department by far is the worst I have ever dealt with. I have owned Fords for many years and will continue to own one. But, I will find a different dealership for service. Today's service experience was it. I brought my car in for an oil change. When I made the appointment two days ago , I informed the service person that I had a works coupon and I was asked if Peoria Ford's name appeared on the coupon. I responded yes. Today I arrived for my appointment and I was asked if I wanted upgrade to full synthetic oil. I said no. Upon check out, the bill was much higher. When I inquired, I was told that this car only uses a full synthetic oil That is incorrect. Ow20 oil is available in a synthetic blend. In any case, I asked why I was not informed of the extra charge prior to service, especially since I had been given the option at check in. The service person Jackie also said they don't accept "works" coupons and have been trying for months to get Ford Motor to remove their name. Not my problem. I told her I had a coupon two days ago when I made the appointment. The coupon is on the Ford Motor website. In the end, the bill was adjusted, but this is the final straw. I will take my cars some where else for service. More
by nancy burns
Employees Worked With
Jackie
June 26, 2016
Best Dealership EVER Had a once-in-a-lifetime experience buying my 2017 Ford Fusion SE Burgundy Velvet Metalic. We love the car and all the great sales people at Peoria F Had a once-in-a-lifetime experience buying my 2017 Ford Fusion SE Burgundy Velvet Metalic. We love the car and all the great sales people at Peoria Ford. This car is perfect in every way and is exactly what we had in mind when we started looking. Thanks for Stephen Soza - great new salesman, who really helped us get what we wanted. We will definitely get our next car from him and send any business we can his way. We love the looks of the car and alslo the ride. Thanks to all the people at this great organization for helping. We want to thank Beverly in Customer Relations for hooking up my bluetooth . THANKS PEORIA FORD. Five Star Rating More
by Arthur Stackpole
Employees Worked With
Stephen Soza and Jon Stewart
June 21, 2016
The service center put wrong tire on my truck. On May 26th 2016 the Peoria Ford service center replaced a tire on my truck under warranty. I have Michelin tires with a street tread on my truck. T On May 26th 2016 the Peoria Ford service center replaced a tire on my truck under warranty. I have Michelin tires with a street tread on my truck. They replaced the bad tire with a BF Goodrich All Terrain. I contacted Jacqueline Lee (my service rep) and told her the situation. She assured me she would take care of it. On June 2nd she told me that her manager Mike Gaddini and the parts manager Richard Madison told her that these tires are no longer made and "no one in the country has this tire." She apologized for any inconvenience this may have caused me. (I have saved all of the E-mails). So i called Discount Tire in Glendale Arizona and they have them in stock. I sent her the contact person and phone number for the Discount tire in Glendale. As of 06/21/2016 I have had no response from anyone at Peoria Ford. It is amazing to me that they are so adamant about getting the customer to give them an excellent review in the on line survey but they don't do what it takes to earn it. I will be having my service done at Sanderson ford from now on. More
by dan57
Employees Worked With
Jacqueline Lee,Mike Gaddini,Richard Madison
