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Peoria Ford

Peoria, AZ

4.1
1,023 Reviews
Peoria Ford has delivered automotive and customer service excellence for over two decades. Serving the West Valley and its surrounding cities, Surprise, Avondale, Glendale, Carefree and more, we offer one of the highest volumes of new Ford cars for sale in the Phoenix metro area. But it's not just our fantastic collection of cars that has customers coming back to us time and again. Along with our incredible assortment of 2024 F-150s, Explorers, Mustangs, and other popular models, we provide customer service that's second to none. In fact, thanks to our high customer satisfaction ratings, we've earned the Ford President's Award. We know how car dealerships are perceived and know that the unfortunate reality is most people dread going onsite to shop for cars. We strive to turn this completely around - pun intended. Purchasing a car is an investment that shouldn't be done in haste or with little research, so we encourage customers to read reviews and car comparisons like the ones we provide right on our website. Then when it comes time to visit our Phoenix-area Ford dealership, customers can get a real feel for aspects like performance, the comfort of the seats, the power and clarity of the audio system, the feel of the interior surfaces and other important facets before making a purchase. During this process it's our duty to ensure that you are treated with the utmost care and respect, never pressured and provided with the details you need to know about everything from features and package upgrades to lease offers and more. Shopping for a car should be fun, even more than fun, actually. It should be exciting. And when you visit to browse our selection of new Ford cars for sale, we feel confident that you'll be excited by the vehicles you explore, the competitive prices you see marked on the windshields AND how you're treated. The same holds true if you're in search of used Ford cars for sale near Phoenix. We have one of the largest collections of used and Certified Pre-Owned Ford models in the county and we can assist you in finding the perfect one for your needs. When it comes to the array of services we offer, we can pretty much take care of it all. From routine oil changes to intricate transmission and engine work, our mechanics have the tools and know-how to get the job done. Visit us for car repair in Peoria and even feel free to bring in your motorhome or fleet vehicle - we're one of the only dealers that offers commercial and RV repair in the Phoenix metro area. Stop by soon to browse new and used Ford cars, and other brands and models for sale or schedule an appointment online for your next service! Whether for sales or for service, when you make us your Phoenix-area Ford dealer you won't regret it!
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9130 W Bell Rd

Peoria, AZ

85382

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Showing 1,023 reviews

May 22, 2016

Nice friendly sales & delivery staff! Was really happy with the entire sales process at this dealership! Our previous experience at a dealership, left us a little less than enthused about More

by Dan & Lori
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Griffin
May 28, 2016 -

Peoria Ford responded

Hello, and thank you for your feedback! We always want to our customers to experience a zero-pressure sales environment, and it sounds like that is exactly what Stephen provided you with. Thank you so much for choosing Peoria Ford - enjoy your new Mustang!

May 22, 2016

New car No pressure and great customer service. From sales to finance and then delivery, all was fantastic. I did not have any problems at all. I dealt with a More

by Rob Humphrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Collins
May 28, 2016 -

Peoria Ford responded

Greetings, Rob! Thanks for taking the time to tell us about your experience. From the moment our customers pull on the lot, we want them to be confident in choosing Peoria Ford. We are very pleased to know that our employees took great care of you during your visit and you are completely satisfied. Thank you for choosing Peoria Ford!

May 18, 2016

No pressure, good experience I had in mind what I wanted when my husband and I arrived. Stephen Griffin was our salesman and helped us to find just what fit our needs. He is per More

by chigh
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephen Griffin, Gary
May 19, 2016 -

Peoria Ford responded

Hello, and thank you for the feedback. We know how stressful buying a car can be, and we are very happy to hear that our staff made it a pleasant experience for you. Thank you for shopping here with us here at Peoria Ford!

May 18, 2016

Great dealership to buy a car from! This is the 2nd car we have purchased from this dealership. David was very attentive and extremely pleasant to work with. The whole experience was a More

by Owen1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Glutz and Michael England
May 19, 2016 -

Peoria Ford responded

Greetings! It’s always a pleasure to hear back from our loyal customers, and we are very happy to hear that David made your recent experience great. Thank you for choosing Peoria Ford!

May 13, 2016

Car Damaged in Service Peoria Ford service sucks! Took my car in for Zeteck paint treatment & they damaged my car, dented & chipped paint on fender. Of course they denied it More

by Pat Currie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John & Mike
May 03, 2016

The BEST dealer experience I have EVER had!!! Stephen Griffin was very pleasant to work with as well as the rest of the group from Finance to Delivery!! Made a great deal and was pretty quick in g More

by RalphMcCorkle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Griffin.
May 06, 2016 -

Peoria Ford responded

Hello, Ralph! We want every customer experience to be phenomenal, and we’re so happy to know working with Stephen was a great experience for you and you are completely satisfied. Thank you for choosing Peoria Ford!

May 03, 2016

New F150 purchase Pruchased new F150 with Tracy T and Chris Bowman. Tracy was great and found the truck we wanted in several different options and packages. Together More

by Chris and Janelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracy Twitchell and Chris Bowman
May 06, 2016 -

Peoria Ford responded

Hi, Chris & Janelle! We are so happy to hear that you had a great experience working with Tracy and Chris to find your new vehicle. Thank you for choosing Peoria Ford!

May 03, 2016

Awesome sales I believe that Peoria Ford it's the right place to buy a vehicle. It was always around my business place, but for some reason I went far away. Now, I More

by EPHRAIM MAOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey and Chris.
May 06, 2016 -

Peoria Ford responded

Greetings, Ephraim! We are so excited to hear that you had a great experience working with us here at Peoria Ford. Thank you so much for your business!

April 30, 2016

Great Customer Service Cody was my salesman. He was patient while I made up my mind on my 2013 Hyundai Elantra two door coupe. He made buying a vehicle simple, and extreme More

by rhonda56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cordy and Darvin
May 06, 2016 -

Peoria Ford responded

Thanks for the kind words, Rhonda! We are thrilled to hear that you are completely satisfied with your experience. We always want customers to be confident when shopping with us, and it sounds like Darvin and Cody went above and beyond to get you into a great, pre-owned Elantra. Thanks for choosing Peoria Ford!

April 23, 2016

a good place to do business I purchased a car on 4/9. There was a disagreement on the selling price of a car between myself and the lower management. Some back and forth ensued. More

by dpc9000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
sales, finance, etc
Apr 26, 2016 -

Peoria Ford responded

Hello, and thank you for leaving a review. Here at Peoria Ford, we are committed to making sure every customer is confident in their purchase, and we're sorry to hear that your recent encounter left you wanting more. We never want a customer to feel like we weren't giving them the best price possible, and we would love to further discuss your concerns. Please reach out to Beverly Woodhull at 623-977- 8888 to discuss your experience and what we can do to make it right for you.

Apr 27, 2016 -

dpc9000 responded

In response to Peoria Ford's comment: It's surprising to have this canned response when I personally met with Ms. Woodhull and the sales Manager, Mr. Hubler, this morning at 9am. I expressed my grievances in detail. In return, I was provided several analogies comparing other (unrelated) situations to this and why what they do is justified. It appears they believe their dishonest, deceptive advertising is acceptable and should be tolerated by the public. Just based on their argument alone (that I should pay for dealer add-ons, plus advertised price), I should have at least product to show what was purchased! I was charged $295 for pin stripes that didn't come with the car. I was charged another $295 for wheel locks that my car does not have!! I was charged $493 for Nitrogen in my tires, but the air we breathe is composed of 78% nitrogen! $320 for door edge guards that amount to nothing more than 4 skinny clear stickers. I was offered $600 in service department credit - oil changes, etc. I told the rep that this was of no value to me since I service my owner vehicles. Today, Peoria Ford made very clear that the situation would not be made right.

Apr 27, 2016 -

dpc9000 responded

Thanks to Pat Hickey, my disagreement with them was resolved on 4/27. He appeared to genuinely care about my transaction with his company. I can say that he truly made it right. Thank you sir.

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