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Peoria Ford

Peoria, AZ

Overview
Employees
Reviews
Vehicles
4.1
1,025 Reviews
Peoria Ford has delivered automotive and customer service excellence for over two decades. Serving the West Valley and its surrounding cities, Surprise, Avondale, Glendale, Carefree and more, we offer one of the highest volumes of new Ford cars for sale in the Phoenix metro area. But it's not just our fantastic collection of cars that has customers coming back to us time and again. Along with our incredible assortment of 2024 F-150s, Explorers, Mustangs, and other popular models, we provide customer service that's second to none. In fact, thanks to our high customer satisfaction ratings, we've earned the Ford President's Award. We know how car dealerships are perceived and know that the unfortunate reality is most people dread going onsite to shop for cars. We strive to turn this completely around - pun intended. Purchasing a car is an investment that shouldn't be done in haste or with little research, so we encourage customers to read reviews and car comparisons like the ones we provide right on our website. Then when it comes time to visit our Phoenix-area Ford dealership, customers can get a real feel for aspects like performance, the comfort of the seats, the power and clarity of the audio system, the feel of the interior surfaces and other important facets before making a purchase. During this process it's our duty to ensure that you are treated with the utmost care and respect, never pressured and provided with the details you need to know about everything from features and package upgrades to lease offers and more. Shopping for a car should be fun, even more than fun, actually. It should be exciting. And when you visit to browse our selection of new Ford cars for sale, we feel confident that you'll be excited by the vehicles you explore, the competitive prices you see marked on the windshields AND how you're treated. The same holds true if you're in search of used Ford cars for sale near Phoenix. We have one of the largest collections of used and Certified Pre-Owned Ford models in the county and we can assist you in finding the perfect one for your needs. When it comes to the array of services we offer, we can pretty much take care of it all. From routine oil changes to intricate transmission and engine work, our mechanics have the tools and know-how to get the job done. Visit us for car repair in Peoria and even feel free to bring in your motorhome or fleet vehicle - we're one of the only dealers that offers commercial and RV repair in the Phoenix metro area. Stop by soon to browse new and used Ford cars, and other brands and models for sale or schedule an appointment online for your next service! Whether for sales or for service, when you make us your Phoenix-area Ford dealer you won't regret it!
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9130 W Bell Rd

Peoria, AZ

85382

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Showing 1,025 reviews

April 30, 2016

Great Customer Service Cody was my salesman. He was patient while I made up my mind on my 2013 Hyundai Elantra two door coupe. He made buying a vehicle simple, and extreme More

by rhonda56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cordy and Darvin
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May 06, 2016 -

Peoria Ford responded

Thanks for the kind words, Rhonda! We are thrilled to hear that you are completely satisfied with your experience. We always want customers to be confident when shopping with us, and it sounds like Darvin and Cody went above and beyond to get you into a great, pre-owned Elantra. Thanks for choosing Peoria Ford!

April 23, 2016

a good place to do business I purchased a car on 4/9. There was a disagreement on the selling price of a car between myself and the lower management. Some back and forth ensued. More

by dpc9000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
sales, finance, etc
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Apr 26, 2016 -

Peoria Ford responded

Hello, and thank you for leaving a review. Here at Peoria Ford, we are committed to making sure every customer is confident in their purchase, and we're sorry to hear that your recent encounter left you wanting more. We never want a customer to feel like we weren't giving them the best price possible, and we would love to further discuss your concerns. Please reach out to Beverly Woodhull at 623-977- 8888 to discuss your experience and what we can do to make it right for you.

Apr 27, 2016 -

dpc9000 responded

In response to Peoria Ford's comment: It's surprising to have this canned response when I personally met with Ms. Woodhull and the sales Manager, Mr. Hubler, this morning at 9am. I expressed my grievances in detail. In return, I was provided several analogies comparing other (unrelated) situations to this and why what they do is justified. It appears they believe their dishonest, deceptive advertising is acceptable and should be tolerated by the public. Just based on their argument alone (that I should pay for dealer add-ons, plus advertised price), I should have at least product to show what was purchased! I was charged $295 for pin stripes that didn't come with the car. I was charged another $295 for wheel locks that my car does not have!! I was charged $493 for Nitrogen in my tires, but the air we breathe is composed of 78% nitrogen! $320 for door edge guards that amount to nothing more than 4 skinny clear stickers. I was offered $600 in service department credit - oil changes, etc. I told the rep that this was of no value to me since I service my owner vehicles. Today, Peoria Ford made very clear that the situation would not be made right.

Apr 27, 2016 -

dpc9000 responded

Thanks to Pat Hickey, my disagreement with them was resolved on 4/27. He appeared to genuinely care about my transaction with his company. I can say that he truly made it right. Thank you sir.

April 09, 2016

Excellent Alex which was my salesmen was excellent. He help us buy our new 2016 Escape and made sure we received a great deal. The employees at Peoria Ford are More

by Rudy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
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Apr 23, 2016 -

Peoria Ford responded

Greetings, Rudy! We are so happy to hear that you had a great experience working with our staff on the purchase of your new Escape. Thanks for stopping by!

April 03, 2016

New F-150 I got great service and the truck of my dreams. Everyone was extremely courteous and very helpful. You have a customer for life! Thanks again, Peor More

by J Dubya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Glutz Jr.
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Apr 23, 2016 -

Peoria Ford responded

Hello! Thank you so much for your feedback. Here at Peoria Ford, we’re all about making dreams a reality, and we’re so happy to hear that we got you into your dream truck! Thank you for choosing Peoria Ford.

March 29, 2016

Peoria Ford team was excellent The guys at Peoria Ford Was very helpful Very courteous and understanding And they really put forth the effort and time to get my F-150 I was really s More

by victor 423
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracy the saleswoman also Joe the manager Chris mr. Gordon from Finance it was several more but it was a whole team effort thanks
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Apr 23, 2016 -

Peoria Ford responded

Hello, Victor, and thank you for your feedback. We’re thrilled to hear that you had a great experience working with our team on the purchase of your F-150. If you need anything else, don’t hesitate to give us a call or stop by.

March 29, 2016

Peoria ford excellent service Peoria ford really help me get the truck of my dreams. The sales team went over and beyond to make my deal happen and to meet my needs !!!!! More

by Dougrich76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex sumner , mark Davis
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Apr 23, 2016 -

Peoria Ford responded

Hello! We’re so happy to hear that you found exactly what you were looking for! Thanks for choosing Peoria Ford.

March 19, 2016

Waiting time The length of time to wait for a new vehicle was not good...over 4 hours and then sent us on our way without a temp plate or registration. This was co More

by Sue1939
Recommend Dealer
Yes
Employees Worked With
David Glutz, Charlie Eagle, Jim Eagle, Joey Fontenot
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Apr 23, 2016 -

Peoria Ford responded

Hi, Sue, and thank you for the honest feedback. While we’re happy to hear about your great experience working with our staff, we are sorry to hear that it took so long for you’re sale. We’re working to reduce the amount of time it takes to complete a sale. Feel free to give us a call or stop by if you have any questions.

March 18, 2016

Love this Dealership and salesman David Because I live quite a distance away, David handed most of my purchase over the phone. We were there for 2 and a half hours only and drove away in our More

by EscapeGirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Glutz,
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Mar 19, 2016 -

Peoria Ford responded

Greetings! We are happy to hear that you had a great experience working with David. We know how important clear communication is and it’s wonderful to know that David provided this for you. Enjoy your new Escape!

March 14, 2016

Best experience we ever had from a dealership in years. We are very happy with the service we received from Gabriel C and dealership. We also had great service when we purchased our jaguar a few years ago f More

by DELORESDELOERA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel C, Heidie S, Chris B, and Girls taking picture and installing phone address book and explaing the audio equippment
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Mar 19, 2016 -

Peoria Ford responded

Hello! Thank you so much for your kind words. We are very happy to know that our entire staff was a pleasure to work with and ensured that you got just the right vehicle. Thank you so much for business!

Mar 19, 2016 -

Peoria Ford responded

Hello! Thank you so much for your kind words. We are very happy to know that our entire staff was a pleasure to work with and ensured that you got just the right vehicle. Thank you so much for business!

March 07, 2016

Delivery was a joke car was filthy and gas light was on Experience was fine until I got my vehicle. Car was filthy they didn't even clean the inside so probably didn't check vehicle out they made the sale t More

by Uebel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales Jason,
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Mar 19, 2016 -

Peoria Ford responded

Hello, and thank you for your feedback. Here at Peoria Ford, we always want our customers to be 100% satisfied and we are sorry that your experience left you wanting more. We would love the opportunity to make this right. Please reach out to Beverly Woodhull at 623-977-8888 at your earliest convenience.

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