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Peoria Ford
Peoria, AZ
1,047 Reviews
Peoria Ford has delivered automotive and customer service excellence for over two decades. Serving the West Valley and its surrounding cities, Surprise, Avondale, Glendale, Carefree and more, we offer one of the highest volumes of new Ford cars for sale in the Phoenix metro area. But it's not just our fantastic collection of cars that has customers coming back to us time and again.
Along with our incredible assortment of 2024 F-150s, Explorers, Mustangs, and other popular models, we provide customer service that's second to none. In fact, thanks to our high customer satisfaction ratings, we've earned the Ford President's Award. We know how car dealerships are perceived and know that the unfortunate reality is most people dread going onsite to shop for cars. We strive to turn this completely around - pun intended. Purchasing a car is an investment that shouldn't be done in haste or with little research, so we encourage customers to read reviews and car comparisons like the ones we provide right on our website.
Then when it comes time to visit our Phoenix-area Ford dealership, customers can get a real feel for aspects like performance, the comfort of the seats, the power and clarity of the audio system, the feel of the interior surfaces and other important facets before making a purchase. During this process it's our duty to ensure that you are treated with the utmost care and respect, never pressured and provided with the details you need to know about everything from features and package upgrades to lease offers and more.
Shopping for a car should be fun, even more than fun, actually. It should be exciting. And when you visit to browse our selection of new Ford cars for sale, we feel confident that you'll be excited by the vehicles you explore, the competitive prices you see marked on the windshields AND how you're treated. The same holds true if you're in search of used Ford cars for sale near Phoenix. We have one of the largest collections of used and Certified Pre-Owned Ford models in the county and we can assist you in finding the perfect one for your needs.
When it comes to the array of services we offer, we can pretty much take care of it all. From routine oil changes to intricate transmission and engine work, our mechanics have the tools and know-how to get the job done. Visit us for car repair in Peoria and even feel free to bring in your motorhome or fleet vehicle - we're one of the only dealers that offers commercial and RV repair in the Phoenix metro area.
Stop by soon to browse new and used Ford cars, and other brands and models for sale or schedule an appointment online for your next service! Whether for sales or for service, when you make us your Phoenix-area Ford dealer you won't regret it!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 9:00 PM
Tuesday 7:30 AM - 9:00 PM
Wednesday 7:30 AM - 9:00 PM
Thursday 7:30 AM - 9:00 PM
Friday 7:30 AM - 9:00 PM
Saturday 7:30 AM - 9:00 PM
Sunday 9:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,047 reviews
December 23, 2015
Pat Hickey and Peoria Ford are a Joke Peoria Ford has had my new, 2015 Mustang GT since 11/23/2015 and has refussed to repair my car. They continuously say they are working on the problem Peoria Ford has had my new, 2015 Mustang GT since 11/23/2015 and has refussed to repair my car. They continuously say they are working on the problem with Ford directly and my car is still not repaired. I have paid over $2000 out of pocket for a rental because they also refuse to provide a rental or a loaner car. Now they are telling me I need to have my car towed off their lot to another dealership because "it;s not that we won't work on your car, it's that we aren't required to.....". I have had 5 previous Mustangs and I have NEVER been treated this way. Pat Hickey is a xxxxxxx.... More
by unhappy
Employees Worked With
Pat Hickey, Keith Covey
December 16, 2015
Sales was Awesome Finance was Horrible We had a very good experience working with Peoria Ford's Sales dept. Dennis and Claudio helped us with everything we needed. However once your done wi We had a very good experience working with Peoria Ford's Sales dept. Dennis and Claudio helped us with everything we needed. However once your done with Sales and you get put back to their Finance Dept is when you begin to be lied to and deceived. Joey, a finance team member, increased our term, our interested and tried charging $2000 more then what the warranty was worth. When we confronted him about it he called us liars and said its our "own" fault we signed all the papers without reading the entire contract. 200 miles later on the truck we finally got it taken care of and Peoria Ford fixed the issue of Joeys. I am a firm believer that the dealer is a team. Joey ruined the entire experience for Peoria Ford. I will never refer anyone or do any further business with Peoria Ford because of Joey. This saddens me because I really did enjoy working with Dennis and Claudio. More
by jxgreene
Employees Worked With
Dennis, Claudio, Joey
November 24, 2015
Professional and Expedient I was in sales for many years. I believe that a business does not deserve a new customer unless they can take care of their existing ones. From my dau I was in sales for many years. I believe that a business does not deserve a new customer unless they can take care of their existing ones. From my daughter in law of my middle son and my oldest son I have received very good reviews. I was also impressed with the 3.5 hours it took from state to finish to get happily involved with a new vehicle for my my wife. It really seemed like a well managed operation inside the dealership. Many people moving around like a Henry Ford manufacturing plant. Everyone fore filling a purpose like a well oiled machine. Plus: Ford was the only auto company that did not require a bailout. You made the process an enjoyable one. This is a 90% disabled senior Veteran speaking. More
by johnob48
Employees Worked With
Tyler, sales...Chris, Fiance....Mark, Mgr
October 19, 2015
Finance Guy is a Thief! All was well with our sales man...then we were sent to financing. After listening to his pitch for additional warranties for our new used vehicle (20 All was well with our sales man...then we were sent to financing. After listening to his pitch for additional warranties for our new used vehicle (20 minutes of non-stop talking about how our current warranty was basically worthless!!), We told him over and over again no....we did not want to purchase any more additional warranties. He said he felt bad for keeping us so long and would "give" us the dent removal and tire protection for our time. Then he said it would not change our "payment" a bit. When asked if it would change the bottom line for the "free" item he was "giving" us, he said well yea...but only $1200...But I can buy down the points for your interest rate and your payment won't go up a bit....what??!! if we had not asked what the final bottom line was, he would have charged us an additional $1,200 for what he was "giving" us for "free"!! Unbelievable how sneaky they are...and we found out they pulled the same thing on our parents, who bought a brand new car! More
by Unhappy2015Customer
Employees Worked With
Armand was wonderful! Finance guy was a sneak:(
October 17, 2015
Purchased F150 Marty and Eric were awesome! They showed me several vehicles, to ensure I was satisfied with what I was purchasing. They were down to earth and made s Marty and Eric were awesome! They showed me several vehicles, to ensure I was satisfied with what I was purchasing. They were down to earth and made sure the process was easy. More
by Brett
Employees Worked With
Marty, Eric, Hedi
October 10, 2015
husband had a very happy birthday Thank you Charlie for helping me surprise my husband. The red bow was a perfect touch. And thanks for getting me an even better interest rate.We love Thank you Charlie for helping me surprise my husband. The red bow was a perfect touch. And thanks for getting me an even better interest rate.We love our new car! More
by saramae017
Employees Worked With
Charlie Eagle
September 15, 2015
New car purchase Everyone there was amazing. Thanks Tyler, you rock and I appreciate the great service and your honest approach to your work! I wish you all the best o Everyone there was amazing. Thanks Tyler, you rock and I appreciate the great service and your honest approach to your work! I wish you all the best of luck through the year. If you need a car---go see them. More
by carmeloalvarez1
Employees Worked With
Tyler Hubler
September 10, 2015
Great experience If you want a great deal and great sales people, go to Peoria Ford. Pat Hickey is the best. Aaron Moreno helped me with everything. If you want a great deal and great sales people, go to Peoria Ford. Pat Hickey is the best. Aaron Moreno helped me with everything. More
by Fordman
Employees Worked With
Aaron Moreno and Pat Hickey
September 05, 2015
Much better than my first experience and it was good! Everything a sales experience is supposed to be, I found it here at Peoria Ford. Each individual I interacted with was positive, memorable and well w Everything a sales experience is supposed to be, I found it here at Peoria Ford. Each individual I interacted with was positive, memorable and well worth my time. More
by Cec Daniels
Employees Worked With
Scott Monroe, William Adams and Chris Coleman
August 20, 2015
New Car Sale My experience was so worthwhile........Aaron my contact did wonders.....patient, kind, knowledgeable & never pushed me.....I love my new Focus.....the My experience was so worthwhile........Aaron my contact did wonders.....patient, kind, knowledgeable & never pushed me.....I love my new Focus.....the dealership was also great.....they each work to give the best experience & service that is possible.........Love my Ford More
by lori777
Employees Worked With
Aaron, Danny & Sarah
