Peoria Ford

Buying experience. David and Rob made this the best car buying experience for me. I knew exactly what I wanted when I went in. I wants a Ford Edge and they went above a David and Rob made this the best car buying experience for me. I knew exactly what I wanted when I went in. I wants a Ford Edge and they went above and beyond to help me. David was so much fun and made this experience fun for me. Rob got me the best deal possible. David has called several times since I bought my car checking in to see how I like my new car and if I need anything. I love my new Ford Edge. I tell everyone about my experience!! More

Experience with Peoria Ford My experience with Peoria Ford started when they were Sunset Ford. I have had great service with them. My first salesman was Chris Bowman, and I hav My experience with Peoria Ford started when they were Sunset Ford. I have had great service with them. My first salesman was Chris Bowman, and I have been working with him every since. If I have a problem, I can call him and he will direct me to the proper supervisor or manager who can help me resolve it. The vehicles I have purchased have been serviced with Peoria Ford, and they have worked to resolve any problems my vehicles had. I have worked with the Parts Department in customizing a couple of my vehicles, and the service was phenomenal. More

finance office Slimy sales techniques. Terrible service after the sale. They won't return phone calls for service after the sale. Stereotypical used car lot. Avoid Slimy sales techniques. Terrible service after the sale. They won't return phone calls for service after the sale. Stereotypical used car lot. Avoid this place. More

greed I was quoted a final o.t.d. price for a Focus S model ---go to close the deal and was told that to qualify for that price we had finance 10 k for 6 I was quoted a final o.t.d. price for a Focus S model ---go to close the deal and was told that to qualify for that price we had finance 10 k for 6 years at their rate--not once was this mentioned ....never again will i buy a Ford More

calling calling calling My husband purchased a 2010 Ford truck from Peoria Ford in December 2010. Worst mistake ever . About 2 1/2 years later I received a call from a "reten My husband purchased a 2010 Ford truck from Peoria Ford in December 2010. Worst mistake ever . About 2 1/2 years later I received a call from a "retention" sales guy from Peoria Ford. I explained to him that he needed to call my husband to discuss buying another truck as this was his work truck and I gave him my husbands phone number. Over the next couple weeks the same retention guy kept calling me. I called him back and I received his voicemail. I told him to quit calling me and to call my husband. I told my husband and he said that he already talked to the retention guy and told him he wasn't interested. I called Peoria Ford to tell them about the unwanted phone calls. They put me on a " do not fall list". This lasted for about a month. Then the phone calls started up again. I receive a phone call from them (480-696-6394) almost everyday if not every other day. I called Peoria Ford again and they said the only thing they can do it put me on the do not call list. I explained that they have already did that so how is it going to help this time? She responded with I am sorry but that is all I can do. I again provided her my number for the do not call list....This lasted all but 2 days. I received a phone call again from 480-696-6394 and this time it rang twice and I picked it up. When I said hello the man said "oh oh" and hung up. I called the number back and it went directly t voicemail..imagine that.. I called Peoria Ford again and once again they said that I would need to be put on the do not call list. I told them that I was going to file a complaint and asked for the general manager, which is Pat Hickey. This just the first complaint am I am sure there will be many more unwanted phone calls t come. More

worst dealership ever I have had a few experiences with this dealership. First I went to Peoria Ford to look at a new Ford Explorer.I quickly found that they were not ke I have had a few experiences with this dealership. First I went to Peoria Ford to look at a new Ford Explorer.I quickly found that they were not keeping to their deals and promises that were being advertised. There was always some small detail that canceled out any kind of deal and rebate. It was honestly like they didn't want us to buy a vehicle. They kept trying to put us in a vehicle that we didn't want saying that they weren't able to get a Ford Explore. The ones they could get were states away and we would have to pay for the shipping cost to get it here. They also kept trying to get us in a vehicle that was way above our budget that they already knew we wouldn't be able to afford. While working numbers they would constantly talk down to us, involving the whole sales team and supervisors coming in to tell us how hard it is for them. They even went into explaining that they were upside down on purchasing one vehicle because they paid too much for it, pushing that mistake on to us as if it was our fault. After walking out we got a call from the famous Pat saying to come back in and they would set things right. We went back in only to go through the same pain as before. We live 2 hours away so it was a big deal to come in. We ended up getting in contact with San Tan Ford and within two days of negotiations we drove off in our new 2012 Ford Explorer for the price we were asking for from Peoria Ford. Peoria Ford was the worst experience I had ever had with any dealership. And that's not it. With my new vehicle I bought the extended warranty and three free oil changes. The problem was that San Tan Ford was almost 3 hours away from where we lived. I called them and they agreed to push our contract to were they would pay for other dealerships to do our oil changes. So I called Peoria Ford to see if they could handle my free oil changes that would be paid for by San Tan. You can't mess up an oil change An appointment was set. Before I was able to get into Peoria Ford to do the oil change a slight thumping started in the front of our new Explorer. I called Peoria before our appointment and asked that they look at that issue while they had it in. The lady said that there would be no problem. We showed up for our appointment and we're there for two hours after handing them our keys before we had gotten any info. I went up to the service desk and they said that they haven't looked at it yet. "We are really sorry" we were there for another hour before they gave us our keys back. I asked them what they found out regarding the thumping in the front. They told me they didn't have time to look at it. Three hours for an oil change! I was really upset and they really made me feel that they didn't care telling me to schedule another appointment so they could give it a good look. A few weeks later with another appointment we gave them our keys again. One hour later the service rep came apologizing saying that they hadn't been able to get our vehicle in to inspection yet. He then offered us a rental telling us that they didn't want us to have to wait. If we could leave it with them they would look it over during the weekend. I reminded him that we lived far away and if they would be able to get us a rental it needed to be something comparable to the Explorer. Sure thing he said and got on the phone with Enterprise. Enterprises rep cam over and picked me up to go across the street and get my rental. Then I found out that they would only cover $30 a day for rental. I told the rep that because of the dealership messing things up with my appointment they were going to pay for it. The rep got on the phone and told me that it was not what they were telling him. I asked him to take me back. Back at the dealership I asked the rep if he had been able to look at our vehicle and he said that they still haven't. It's been 2 1/2 hours and they still haven't gotten it in. I explained to him what enterprise had said and he apologized blaming Enterprise for changing the way they do their business. I spent the next hour talking circles with the service rep while the manager stood back and watched. They couldn't get the Explorer in despite the scheduled appointment 3 hours prior. Now they were telling me that they would keep it and set us up with rental as a "favor" but wouldn't authorize to cover the whole cost. Only when I told the rep that I was leaving and never coming back the service manager spoke up saying that they would cover the weekend for us is an exasperated tone. The rep looked at him with daggers as if saying, "your gonna sit there this hole time and listen to me trying to help this guy when you could have spoke up an hour ago." Up to this moment I didn't realize that the guy standing there was the service supervisor. Just then the Enterprise showed up with a car that would obviously not even slightly work. He said that was all he had. I looked at the service rep and told him to give me my keys and that I was never coming back. More