Peoria Subaru

Bad customer service My husband and I had a Manager by the name of Dwayne from this dealership call us because we had a bad experience at another Subaru, and he promised a My husband and I had a Manager by the name of Dwayne from this dealership call us because we had a bad experience at another Subaru, and he promised a lot. We had to drive a very long way to get to this dealership then when we get there the Manager we had spoke to had already left, and it went down hill from there. A salesman called Arlene helped us with the help of his manager Chris, but we delt directly with Arlene. Once we were in the room he started to gives us numbers that weren’t even close to what he had spoke to the manager about, so I spoke up and told him “ You are telling us very differently to What Dwayne was telling us”, and in the middle of my sentence he cut me off and say “ma’am DONT RAISE YOUR VOICE AT ME” I said sir ... I am talking to you very calmly. The point is we had a very bad experience at this dealership, and the sad part is that it isn’t the first Subaru we have had issues with. We record the conversation this time so good job Arlene for loosing us as clients! More

The busiest day of the year We were in need of a new automatic car because I have a broken wrist. I had been communicating with Chris who was very responsive and did not pester m We were in need of a new automatic car because I have a broken wrist. I had been communicating with Chris who was very responsive and did not pester me whatsoever. We finally made it to the dealership where we worked with Arlene Reyes. Interestingly enough, I had spoken to Arlene in 2013 about a car (which we decided not to replace) and Arlene had put in his notes not to make any contact per my request, which is exactly what he did. Although it was Black Friday, and the place was busy, Arlene was very kind and patient. We ended up buying a different vehicle then what we came for, just because Arlene did such a good job explaining the safety features and my husband is all about safety particularly after I was hit by a semi on the freeway. Nick in finance was not pushy, and we said "please fly like the wind" through the paperwork, he did just that. The following day Arlene contacted me to see if we had any questions or problems, although he did a great job demonstrating the features on the car. We would definitely recommend Peoria Subaru and Arlene Reyes to anybody. More

Great Customer Service Micheal Costabile is the only person you need to talk to at Peoria Subaru if your considering a new purchase. Professional, knowledgeable but not push Micheal Costabile is the only person you need to talk to at Peoria Subaru if your considering a new purchase. Professional, knowledgeable but not pushy! More

Best purchase decision ever!!! I came into Peoria Subaru just to look around at the 2018 Foresters. I've read up about them online for a few months and finally decided it looked li I came into Peoria Subaru just to look around at the 2018 Foresters. I've read up about them online for a few months and finally decided it looked like the right suv for me. I called in and spoke with Chris the manager. He was friendly and helpful in regards to going over the trim options and what was available at the moment. When I arrived later that day for a test drive Chris was actually there to meet me like he said he'd be (usually not the case with my previous dealer experinces). He set me up with Spencer for the test drive. I was so amazed with the Forester. It had plenty of power and drove so smoothly. I especially like to roof rack and the Thule bars Subaru offers. (I love to go snowboarding). Anywho after the test drive we got to the dreaded part of a car deal...THE NUMBERS!!! Well to say the least...the $31,000 Forester I had picked out was out of my price range. Chris came back into the office with Spencer and suggested a lease to get to my goal payment. I was very aprehensive at first. I've heard absolute horror stories from friends and family in regards to leasing vehicles...over charged for miles, damage, etc. Chris took the time to explain and re explain how leasing with Subaru was different, and that most people actully build equity with a lease. Well he "CLOSED" me as they say. And I couldnt be happier!!! I just want to say thanks to Chris for finding a way to make my "goal" suv fit my budget and Spencer for his time and consideration with all the details. Peoria Subaru you ROCK!!!! More

Great Customer Service Very Professional!!!! Stopped in to look at an Outback. Was greeting immediately. Listened to my needs, stayed within my budget. Closed the deal quickly. A GREAT DEALERSHIP Stopped in to look at an Outback. Was greeting immediately. Listened to my needs, stayed within my budget. Closed the deal quickly. A GREAT DEALERSHIP! More

Best Ever Auto-Buying Experience The best experience I have had in 55 years of buying autos was my most recent one with Peoria Subaru. Now retired, I have previously purchased more t The best experience I have had in 55 years of buying autos was my most recent one with Peoria Subaru. Now retired, I have previously purchased more than 25 autos, approximately 15 for personal use and 10 for business use of employees. Our initial contact with Henry Ajiboye was excellent. After that, we had the opportunity to look at several vehicles online. We subsequently dealt online with Chelsea Hughes who was most responsive. If one is not going to the dealership, our suggestion would be to check the Peoria Subaru vehicles online, and then contact sales managers Chris Donevski or Anthony. They stayed with the offer they made over the telephone, an offer that was, at a minimum, $1,600 less than the lowest of five other Subaru dealers we visited. Their service, honesty, courtesy and professionalism even surpassed Longo Toyota, the nation's largest Toyota dealership, located in El Monte, CA. I previously purchased several vehicles from them, even when in Arizona. Peoria Subaru's finance manager, Troy Miller, is absolutely the best that I have ever encountered among finance managers. He will do what is best for the customer, and not push what is best for his own financial interest, something almost unheard of for finance managers in the the auto business. I spoke with a friend who used to be the national finance manager of another Japanese auto manufacturer, and confirmed that all of the advice given by Mr. Miller was totally correct. Furthermore, we spoke at length with Michael Costabile, a care connect manager. He is a most excellent ambassador for the dealership. He is gregarious and an excellent listener. As best as I can determine, this entire dealership works on the premise of treating customers fairly, and hoping that they will refer others to Peoria Subaru. More

Awesome Becausr of Aaron Aaron is awesome sale person we came in to upgrade our forester and ended up selling us a much better 2017 outback. He has helped us for a week figuri Aaron is awesome sale person we came in to upgrade our forester and ended up selling us a much better 2017 outback. He has helped us for a week figuring out all the quirks at 78 years old you need lots of attention. Aaron was here every step of the way over and beyond his salesmens responsible. I would absolutely recommend you ask for Aaron Brown if you want awesome service, and a knowledgeable sales person. He is awesome:-) More

Perfect! This will be our second experience here at this dealership and will highly recommend to family and friends! Very friendly and accommodating to use fro This will be our second experience here at this dealership and will highly recommend to family and friends! Very friendly and accommodating to use from first step out of the car. We have purchased a Crosstrek and Impreza which we absolutely love! More

Pros and Cons. Overall okay The service representative (Dan) I worked with when I dropped off my car was great. He identified the problem, said they would swap out the battery et The service representative (Dan) I worked with when I dropped off my car was great. He identified the problem, said they would swap out the battery etc. I left feeling great. When I came to pick up my car it was after service hours. The Dan had placed my keys and paperwork at the front desk, which was great. The car was pinned in, and the older man up front was an absolute jerk about helping me get my car out of the parking lot. He quite literally laughed at me for not being able to maneuver through all the parked cars. He was a mean old man. Dan=5star, mean old man =1 star The service department swapped out the battery but they didn't re-set any of the window or hatch switches so none of them worked properly, which didn't lead to a lot of confidence in the other work done. Although minor, the car wasn't washed when I came to pick it up. I've been to many Subaru dealerships around. I'm sure this one was fine, but the attention to service details were lacking and the one rude guy put me off from this place. More