Peoria Toyota

Used car buyer beware We purchased a car for our son the end of May, a 2014 equinox, and paid $14,500.the sales team was fine, Of course we thought the price was high but we felt that was common through the end of May, a 2014 equinox, and paid $14,500.the sales team was fine, Of course we thought the price was high but we felt that was common through the used car dealers, and looking at other dealers it was a median price. We got a few small things fixed on the car to make it a safe and long lasting mode of transportation for our son. On Oct 1 the engine failed and stopped working with no indications or warnings. We got the car towed to a garage and tried to trouble shoot on how to move forward and what we can do. O’Brien was of no help to us, no help on finding an new engine, offering help with mechanics, towing, finding a deal new car or at the very least trouble shooting with us to make a plan. We were dropped! Customer service was a very bad experience for us and not a place I would buy a used car in the future. More

Connor Dircks sold us a new Camry recently. He did an amazing job! Highly recommend him! He was so very patient and thorough! He took so much time with us and answered all of our questions. It He did an amazing job! Highly recommend him! He was so very patient and thorough! He took so much time with us and answered all of our questions. It was a pleasure to do business with him. More

Unfortunately this doesn't allow a separate review for the service department separate from the sales department. The service department is horrible. 3 times we've left there with more wrong with our van the service department separate from the sales department. The service department is horrible. 3 times we've left there with more wrong with our van than when we left it. This has cost us thousands of dollars to get these problems fixed. The 1st time we toik it in for new tires and a few days later one of the wheels fell off while I was driving. Fortunately I was able to get pulled off the road and didn't cause an accident but it caused a ton of damage. The 2nd time we took it in for routine maintenance and left with the check engine light coming on. We had to take it back multiple times (of course getting charged each time) to make it stop. This final time our van was making a noise and they found a bearing bad on our water pump. We chose not to get it fixed and when we picked it up our AC wasn't working. There was absolutely nothing wrong with our AC when we dropped it off there. They now quoted us an extra $1700 for a new compressor. We can't afford to keep paying thousands of dollars for their mistakes. We're done. We won't be back for anything More

Good response from internet dept. -Matt. Was able to work a fair price and deal went thru quick with no hassle -Matt. Was able to work a fair price and deal went thru quick with no hassle More

I agreed with negative reviews. This dealership does not care about their customers. I sent an email to one of the Internet Directors, whose name is Matt Barkley to ask for a new This dealership does not care about their customers. I sent an email to one of the Internet Directors, whose name is Matt Barkley to ask for a new vehicle that I saw on their website and never received a response. I also sent a request for a quote on the Toyota's website to the dealership and did receive a response from another Internet Directory, whose name is Matt Trosclair. He asked me if there are any more questions that he can answer. I replied to him with my questions and never received his response. I have no idea how this dealership got the Customer Satisfaction Award in 2019. Please don't waste your time to deal with people at this dealership. More

Ashton in the Service Department was amazing! She was knowledgable and very accomodating. She definitely goes above and beyond. She was knowledgable and very accomodating. She definitely goes above and beyond. More

They were quick to respond back and never hassled me to make a deal. I'm so glad I found this car and that Matt in the internet department was able to help me out. make a deal. I'm so glad I found this car and that Matt in the internet department was able to help me out. More

Good customer service ! practice social distance everyone had a mask. I would recommend this do this anymore awesome accommodated me coffee water and snacks while I waited had a mask. I would recommend this do this anymore awesome accommodated me coffee water and snacks while I waited More

EXCELLENT DEALERSHIP! I absolutely love coming to O’Brien Toyota of Peoria. Whenever I take my car in for service here, the service technicians are always very thorough wit I absolutely love coming to O’Brien Toyota of Peoria. Whenever I take my car in for service here, the service technicians are always very thorough with their inspection and my vehicle is always in and out. I don’t think I have ever waited longer than an hour for service to get completed! I would highly recommend O’Brien Toyota of Peoria to anyone looking to get quality service done to their vehicle! More

ACTIONS speak louder than WORDS worked internet price with Scott, went to dealership with trade-in and worked out deal. Told him I needed to call other dealer I had worked with just worked internet price with Scott, went to dealership with trade-in and worked out deal. Told him I needed to call other dealer I had worked with just to let them know. This was my wife's trade and after speaking with her, she wanted other dealer to appraise the car. The other dealer also needed to see the vehicle. I explained situation to Scott and this is where it turned ugly when the sales manager got involved. The sales manager informed me "we" had a deal so my response was I had signed nothing and that my wife wanted her vehicle appraised by other dealership. The deal wasn't off yet. His actions were pissy, he turned and mumbled something,walked into glass office and made some remark to group that were inside and they all laughed,clapped and cheered. When he came out with my keys I called him on it and his response was "what, I'm just getting your keys" and walked off. Never got his name, no introductions whatsoever. I shook Scott's hand and explained what had just occurred was totally unprofessional then left dealership. Peoria had the better price. I bought new vehicle this day elsewhere. For me, Principles are better than price. I was always taught "actions speak louder than words", this could not have been more true. This particular sales manager needs to realize it is we the CUSTOMER that are responsible for his handsome six figure salary. More